• Lead and develop a team of 7 Technical Support Engineers; • Manage and support Lead Support Engineers responsible for key support initiatives such as Knowledge Base development, AI tooling, onboarding, and quality improvement; • Conduct regular 1:1 meetings, coaching sessions, and performance reviews; • Support engineers’ professional development and career growth; • Own the operational performance of your team; • Monitor and manage support metrics such as SLA, response times, resolution efficiency, and CSAT; • Work closely with the Support Operations Manager to maintain support quality and customer satisfaction; • Manage workload distribution and team scheduling; • Continuously help Support Operations Manager to improve support workflows, processes, and documentation; • Identify improvement opportunities and implement changes; • Track trends and ensure the team operates efficiently at scale.

• Lead and develop a team of 7 Technical Support Engineers; • Manage and support Lead Support Engineers responsible for key support initiatives such as Knowledge Base development, AI tooling, onboarding, and quality improvement; • Conduct regular 1:1 meetings, coaching sessions, and performance reviews; • Support engineers’ professional development and career growth; • Own the operational performance of your team; • Monitor and manage support metrics such as SLA, response times, resolution efficiency, and CSAT; • Work closely with the Support Operations Manager to maintain support quality and customer satisfaction; • Manage workload distribution and team scheduling; • Continuously help Support Operations Manager to improve support workflows, processes, and documentation; • Identify improvement opportunities and implement changes; • Track trends and ensure the team operates efficiently at scale.

• Lead and develop a team of 7 Technical Support Engineers; • Manage and support Lead Support Engineers responsible for key support initiatives such as Knowledge Base development, AI tooling, onboarding, and quality improvement; • Conduct regular 1:1 meetings, coaching sessions, and performance reviews; • Support engineers’ professional development and career growth; • Own the operational performance of your team; • Monitor and manage support metrics such as SLA, response times, resolution efficiency, and CSAT; • Work closely with the Support Operations Manager to maintain support quality and customer satisfaction; • Manage workload distribution and team scheduling; • Continuously help Support Operations Manager to improve support workflows, processes, and documentation; • Identify improvement opportunities and implement changes; • Track trends and ensure the team operates efficiently at scale.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Summer Support Intern Please note, this is an internship running through Summer 2026 only. Location: Remote (Must be able to work CST hours) Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents. Responsibilities - Responding to client questions and issues via phone and ticketing software (Zendesk and Jira) - Assisting clients across multiple products - Working with Product and Development teams to help improve the product and deliver solutions to clients - Documenting frequently asked questions and preparing knowledge-based content Qualifications - Outstanding written and verbal communication skills - Strong multitasking and organizational skills - Proven proficiency in problem solving - High EQ and empathy - Curiosity and a passion for learning - High capacity/not easily overwhelmed - Comfortable following standardized processes - Portray high level of professionalism and confidence to clients - Technology proficient Requirements - Experience with customer support teams and processes - An understanding of the Software Development Life Cycle - Experience with issue ticketing systems such as Jira and Zendesk - Experience with traditional overnight/athletic camps or retreat centers (staff or camper) Benefits - Medical, dental, and vision insurance options - 100% Employer paid short/long term disability - Basic Life - 401(k) option with company match up to 4% - Flexible paid personal/vacation time built on mutual trust and accountability - 10 sick days annually - 10 company paid holidays - 6 weeks paid parental leave - Pet Insurance - Medical Travel Benefits - Infertility Benefits - Teladoc - Employee Assistance Program - Wellness Benefits & Engagement Platform Salary Range Disclosure The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. Salary Range: US Remote: $18/hr Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication. CCPA Disclosure Notice Click Here