• Serve confidently in a client-facing role, managing multiple stakeholders effectively. • Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies. • Design and build call flows, chat solutions, and backend system integrations using APIs. • Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions. • Design and implement skills-based routing for voice, chat, email, and SMS contact center technology. • Collaborate with the architecture team to design, develop, and integrate APIs. • Translate business requirements into technical requirements, preparing design documents for application development. • Provide troubleshooting support and technical assistance for scripting and system issues. • Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure. • Coordinate issue resolution and communication with technical teams in case of problems. • Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets. • Act as an SME, guiding team members in designing and achieving requested IVR enhancements.

• Work closely with internal and external product teams integrating our payment solution. • Help products correctly integrate our frontend JavaScript SDK and backend APIs. • Be deeply familiar with how our system behaves in real-world integrations. • Feed real integration issues, edge cases, and gaps back to the engineering team. • Write code, read code, debug integrations, and help shape both the SDK and the documentation based on real usage. • Assist product teams in integrating the JavaScript payment SDK into their frontend applications. • Help configure payment flows, callbacks, and error handling. • Monitor support channels (Slack, tickets, shared chats, etc.). • Answer technical questions related to SDK usage and API behavior. • Guide teams through best practices for secure and reliable integrations. • Reproduce reported integration issues locally or in test environments. • Debug frontend and API-related issues across: JavaScript SDK, Backend Golang API, CRM and configuration interfaces. • Identify real bugs and escalate confirmed bugs to the development team with clear reproduction steps and context. • Review and validate API and SDK documentation against real system behavior. • Keep documentation in sync with current SDK and API versions. • Identify missing examples, unclear explanations, or misleading flows. • Proactively improve developer-facing docs based on integration feedback. • Use and understand the internal Next.js CRM. • Help configure products, payment flows, and settings via the CRM. • Provide feedback to the CRM team on usability gaps or missing functionality. • Occasionally implement small frontend improvements if needed. • Act as the voice of integrators and product teams inside RubyLabs. • Share recurring issues, friction points, and improvement ideas with engineering and product. • Help prioritize fixes and improvements based on real-world impact. • Contribute to improving overall developer experience of the platform.

Description IWS is seeking a highly motivated and detail-oriented Engineering Intern to join our Design Services team. In this role, you will support our engineering staff in the development, design, permitting, and optimization of critical water, wastewater, and water reuse infrastructure. This position offers a hands-on opportunity to bridge classroom theory with real-world application, gaining invaluable experience in process modeling, hydraulic engineering, and treatment facility design within a highly collaborative, predominantly remote environment. Company Overview: Integrated Water Services (IWS) is revolutionizing water! For over 20 years, we have been at the forefront of transforming water challenges into sustainable solutions. Our team of passionate innovators designs and builds cutting-edge water and wastewater treatment systems that protect communities and the environment. From bustling cities to remote regions, we are making a real, positive impact on the world. We are not just engineers and builders; we are problem solvers, creators, and environmental stewards. Join us in building a better future, one water drop at a time. Key Responsibilities - Engineering Design Support: Assist the Design Services team in drafting technical specifications, developing facility sketches, and preparing design submittals for water and wastewater treatment systems. - Process Modeling: Utilize BioWin software to assist in modeling wastewater treatment processes and evaluating system performance. - Calculations & Analysis: Perform fundamental fluid mechanics and hydraulic calculations to support pipe sizing, pump selection, and overall system hydraulics. - Treatment Technology Integration: Support the research, layout, and integration of Membrane Bioreactor (MBR) treatment systems and other advanced water reuse technologies. - Regulatory Compliance: Cross-reference design parameters with EPA water quality standards and local regulatory requirements to assist with the permitting process. - Documentation & Reporting: Compile engineering reports, technical memos, and project documentation. - Site Visits (Occasional): Travel to active project sites or facilities to assist with site assessments, data collection, or design verification alongside senior engineers. Requirements Education & Knowledge: - Currently pursuing a Bachelor’s or Master’s degree in Environmental, Civil, or Mechanical Engineering (Junior, Senior, or Graduate level preferred). - Foundational understanding of water, wastewater, and water reuse treatment principles. - Specific knowledge of MBR systems is highly desired. - Understanding of EPA water quality standards and environmental regulations. Technical & Software Skills: - Familiarity with fluid calculations and hydraulic profiles. - Introductory knowledge of or hands-on academic experience with BioWin process modeling software. - Highly proficient in the Microsoft Office Suite and Bluebeam for drawing management, markups, and collaboration. - Experience with AutoCAD or similar drafting tools is a plus. Soft skills: - Strong analytical problem-solving abilities. - Excellent written and verbal communication. - Self-discipline to work effectively in a remote environment. Work Environment & Schedule - Summer: Full-time commitment (40 hours/week). - Academic Semester: Part-time commitment (up to 20 hours/week) with flexible scheduling to accommodate classes and exams. - Format: Primarily remote work, requiring a reliable Internet connection and a dedicated workspace. Occasional travel may be required based on project needs. **Candidates must be authorized to work in the United States for Integrated Water Services. #LI-Remote IWS is an equal opportunity employer. We do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, or sexual orientation.

• Perform dimensional and cosmetic inspections of components, intermediate products, and finished products. • Use of basic measuring equipment (3D measuring devices, height gauges, vernier calipers, scales, thermometers, pressure gauges). • Exchange quality information with overseas inter-company companies as needed. • Issue inspection reports to customers. • Prepare and manage all documentation required for overall quality control. • Manage parts ordering and coordinate delivery dates with sales. • Maintain ISO standards and handle traceability.