• Prepare quotes using internal processes • Measure tiling areas from plans with take-off tools • Input measurements into pricing spreadsheets for materials and installation rates • Create and manage job records in Tradify based on quotes or builder orders • Ensure all job information, measurements, and notes are accurate • Monitor jobs in Tradify to ensure correct workflow progression • Identify next actions for each job and progress them accordingly • Update job schedules when builders adjust timelines • Maintain accurate job information and notes in the system • Follow established processes for builder communications • Provide updates on job progress, scheduling, and changes • Respond to common builder enquiries using system information • Record all builder communication within Tradify • Monitor WhatsApp groups for job-specific updates • Record key installer updates in the job management system • Escalate issues to the Operations Manager as needed • Ensure installers have accurate job information • Update schedules for builder delays or changes • Adjust installer schedules accordingly • Record all schedule changes clearly in the system • Maintain accurate job records and notes • Prepare jobs for invoicing post-completion • Document internal systems and processes • Ensure jobs progress efficiently through the hub workflow

• Lead the day-to-day, end-to-end, field operations in India. • Create budgets and contracts, coordinating field logistics and managing field teams. • Cultivate stakeholder relationships, developing a deep understanding of the landscape, and generating / executing any new opportunities in India. • Proactively identify risks and opportunities, develop and discuss country strategy with regional leads, and problem-solve dynamic issues with field teams. • Engage stakeholders effectively, and build relationships independently. • Oversee field team training and data quality processes, ensuring high quality of data collected during field work. • Support the process of insights generation and conduct data analysis projects to improve Enveritas’ understanding of coffee industry dynamics in India. • Generate reports for stakeholders and clients, and/or conduct research related to coffee (and other crops as needed). • Conduct training of field teams, lead sessions on data quality, and coordinate the work of field teams. • Design and improve training methods and materials, data quality processes and/or tools, and survey questionnaires, where relevant.

• Lead the SpecOps OpEx & AI enablement: Own the embedded operational excellence initiatives for SpecOps, with a focus on AI‑enabled tools, workflows, and mechanisms that improve quality, efficiency, and customer trust across Concierge, EES, ResoOps, and Premium Inbound. • Turn pain points into AI solutions: Build an intake and prioritization model that translates negative sentiment and escalation patterns into a ranked backlog of AI / automation / tooling and product opportunities, sequencing work to maximize customer and business impact. • Design and scale a unified signal fabric: Standardize a single, real‑time customer‑ and contact‑impact signal fabric across proactive and reactive experiences, quality, fraud/risk, and operational health—reducing detection‑to‑action from hours to minutes. • Operationalize AI‑powered workflows for specialists: Stand up and continuously refine agent‑facing AI solutions (e.g., research helpers, summarizers, decisioning and routing engines, opportunity modeling, incident analysis chains) that reduce handle time, improve accuracy, and eliminate low‑value work. • Establish specialized operating models and routing: Define and scale resolution operating models that route enriched, prioritized tasks to the right teams, favor back‑office and systemic fixes first, and only trigger authenticated, high‑trust outreach when needed to reduce friction and recontact. • Define the KPI stack and instrumentation: Own the KPI framework, dashboards, and operating reviews for SpecOps OpEx and AI programs (e.g., LTV loss avoided, DSAT/CSAT, recontact rate, AHT, time‑to‑resolution, fraud/abuse reduction, agent time saved, adoption and MAU of AI tools). • Codify governance and change management: Define guardrails, documentation standards, and enablement for AI solutions (playbooks, SOPs, micro‑trainings) so that changes are safe, compliant, well‑understood by frontline teams, and adopted at scale.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Manage the full process of assigning new patients to therapists (RBTs/BTs) and BCBAs based on availability, location, and clinical needs. - Coordinate with clinical supervisors and BCBAs to balance caseloads and ensure providers are meeting billable hour targets. - Oversee the transition of clients from intake and assessment into active therapy services. - Monitor therapist availability and assist in optimizing staff utilization and scheduling alignment. - Maintain accurate client and provider information within company systems. - Act as the main operational point of contact between intake, scheduling, clinical staff, and leadership. - Track waitlists and proactively work to place clients into services as soon as possible. - Identify operational gaps or delays in the placement process and implement improvements. - Support general office management duties and ensure smooth coordination across departments. Qualifications - Experience in healthcare administration, ABA services, or behavioral health operations preferred. - Strong organizational and coordination skills with the ability to manage multiple moving parts. - Experience working with client scheduling, case coordination, or therapist placement. - Excellent communication and problem-solving abilities. - Ability to work collaboratively with clinical teams including BCBAs and therapists. - Detail-oriented with strong system and administrative skills. - Comfortable working U.S. hours. Requirements - Remote work from home. Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.