Solutions Engineer At Milestone Systems, what you do matters - because our work helps humans, societies, and organizations feel safer. The Solutions Engineer is where technical credibility meets revenue impact; turning complex customer requirements into solutions that win trust, accelerate decisions, and drive long-term adoption. In partnership with Sales, this role shapes the customer’s technical vision early—validating fit, removing potential technical risk from deployments through pilots and sound architecture, and clearly demonstrating the value of Milestone’s open platform. By translating business and operational challenges into reliable technical designs, the Solutions Engineer improves win rates, reduces late-stage surprises, and lays the foundation for successful implementations and satisfied customers. Location We are looking a remote-based Solutions Engineer to support the Eastern US Mid‑Atlantic region. The ideal candidate will be based in (or willing to relocate to) the Eastern US with access to a major airport. Relocation assistance is not offered at this time. Role Summary As a Solutions Engineer, you own the technical pre-sales motions, by discovering customer needs, designing end-to-end solutions, and proving value through compelling demos, architectures, and proof-of-concepts. You’ll partner closely with the Milestone Sales team to remove technical risk, build customer confidence, deliver excellent customer experiences, and move opportunities to close. What You will do (Key Responsibilities) - Deliver excellent customer experiences by providing responsive, solutions-oriented support throughout the sales cycle - Build and maintain deep expertise in Milestone products to accurately position capabilities and value to customers and partners - Develop working knowledge of open-platform software and hardware to design end-to-end solutions that meet customer requirements - Translate customer needs into documented functional and configuration requirements to ensure the proposed solution addresses key challenges - Deliver detailed, technical demonstrations and presentations that clearly explain complex solutions to varied audiences - Plan and execute pilots and proof-of-concept installations to validate technical fit and support customer decision-making - Advise sales teams during meetings and conference calls with technical guidance that moves opportunities forward - Support trade shows and exhibitions by setting up/tearing down equipment, running demos, and engaging prospects in solution discussions - Build trusted relationships with their sales counterparts, customers and partners to strengthen adoption and long-term success - Provide actionable technical feedback to support product teams to influence roadmap and improve customer outcomes - Create and execute a proactive technical territory plan that increases technical win rates across regional accounts - Deliver professional services within the assigned territory to ensure successful deployment and customer satisfaction (as needed) - Travel up to 40–50% to support customer meetings, on-site demos, and implementations across the territory What You Bring to The Team (skills/requirements) - Bachelor’s degree in technical/engineering discipline, or equivalent professional experience - Relevant IT certifications - Strong knowledge of and/or experience with cloud services - Analytical and problem-solving skills, including the ability to troubleshoot complex technical environments - Customer-facing communication skills, including the ability to explain technical concepts to non-technical stakeholders - Ability to learn new technologies quickly and stay current in a rapidly changing technical landscape - Excellent knowledge of Windows and Linux-based operating systems - Strong knowledge of server, storage and networking hardware and configuration principles - Experience with PC/Server configuration and troubleshooting - Ability to work independently, manage priorities, and apply sound technical judgment - Solution selling experience and/or training, a plus. - Valid driver’s license with a clean driving record; security clearance and/or ability to obtain, as required How you will make a difference - Bring a customer-first mindset and a commitment to delivering excellent customer experiences - Collaborate effectively across solutions engineering, sales, project management, technical support, and product teams to drive the best customer outcomes - Contribute to the solutions engineering team by staying curious and adaptable as products and technologies evolve, proactively dedicating time to lab session and continuing development. Travel: This position requires up to 40-50% travel, which may include domestic and international air travel as needed to fulfill business objectives. About the Team You’ll join a collaborative, diverse team that values knowledge sharing and innovation. Our mission is to empower the Sales organization with efficient solution design and technical expertise. We work across borders and functions, supporting each other to deliver solutions that make a real difference. How we support you: - Individual development plans aligned with your career goals - Access to training, learning resources, and certifications - Flexible working arrangements - Supportive leadership and regular feedback - Opportunities for cross-functional and cross-regional collaboration - Social activities and spaces to connect with colleagues What we offer: The annual on-target earnings for this position range from $120,000 to $134,000. Pay is based on experience, qualifications and location, and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy. Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Call to Action Excited to join a team that values people and innovation? Apply here, www.milestonesys.com, and submit your resume in English today. About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.

• Engage directly with small and midsize business clients to understand their workflows, pain points, and goals • Translate business requirements, pitch concepts, and operational processes into clear technical architectures and implementation plans • Produce system diagrams, integration maps, and technical recommendations that non-technical business owners can understand and act on • Present solutions confidently and adapt communication style to match the client's level of technical fluency • Design, build, and deploy custom AI agents and automated workflows using orchestration platforms such as Make.com, n8n, Zapier, or Lindy.ai • Integrate AI capabilities into client workflows in ways that are practical, reliable, and maintainable without a large technical team to support them • Assess new tools quickly, recommend the right implementation path, and build solutions that prioritize reliability over complexity • Connect client applications, CRMs, ERPs, databases, and communication tools through API integrations • Write and troubleshoot lightweight Python or JavaScript code to handle API calls, data transformation, business logic, and edge cases that no-code tools cannot cover • Configure and manage cloud services as needed to support client deployments • Deploy integrations with appropriate error handling, logging, and basic security practices so solutions stay stable after handoff • Validate solutions end to end to ensure they work reliably and handle expected failure cases before going live • Produce clear technical documentation, integration notes, and handoff materials that can be supported and expanded over time • Assist with ongoing maintenance, monitoring, troubleshooting, and iterative improvements for deployed workflows

• Collaborate with the sales leadership to understand customer requirements and enable technical solutions deployment based on customer needs. • Develop an in-depth understanding of Ema’s technology and underlying architectures • Deliver compelling product demonstrations tailored to the specific needs of potential customers, showcasing key features and benefits. • Work closely with customers to execute successful PoCs, demonstrating the feasibility and value of Ema in their environment. • Position yourself as a Trusted Advisor to key customer stakeholders with a focus on achieving their desired Business Outcomes. • Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems. • Drive project teams towards common goals of accelerating the adoption of Ema’s solutions. • Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to proof of concept to running workshops, design sessions and implementation with customers and stakeholders. • Help take Ema’s solution from POC to production. • Understand customers cloud/on-prem environment and their unique needs for deploying Ema’s solutions. Work with our engineering team to translate customer needs into a productionizable solution that fits into Ema’s deployment models. • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Ema’s platform. Create repeatable processes. Create and maintain technical documentation, including solution architectures, integration guides, and best practices. • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and product to resolve technical deployment obstacles and improve Ema.

• Collaborate with the sales leadership to understand customer requirements and enable technical solutions deployment based on customer needs. • Develop an in-depth understanding of Ema’s technology and underlying architectures. • Deliver compelling product demonstrations tailored to the specific needs of potential customers, showcasing key features and benefits. • Work closely with customers to execute successful PoCs, demonstrating the feasibility and value of Ema in their environment. • Position yourself as a Trusted Advisor to key customer stakeholders with a focus on achieving their desired Business Outcomes. • Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems. • Drive project teams towards common goals of accelerating the adoption of Ema’s solutions. • Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to proof of concept to running workshops, design sessions and implementation with customers and stakeholders. • Help take Ema’s solution from POC to production. • Understand customers cloud/on-prem environment and their unique needs for deploying Ema’s solutions. Work with our engineering team to translate customer needs into a productionizable solution that fits into Ema’s deployment models. • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Ema’s platform. Create repeatable processes. Create and maintain technical documentation, including solution architectures, integration guides, and best practices. • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and product to resolve technical deployment obstacles and improve Ema.