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Cedar Gate Technologies logo
Cedar Gate Technologies

Empowering Payers, Providers, and Employers/ASOs to Excel at Value-Based Care

Senior Client Services Representative

Client Services RepresentativeClient ServicesOtherRemoteSeniorTeam 501-1,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

159 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Senior Client Services Representative

Cedar Gate Technologies

• Triage and respond to incoming client support requests • Coordinate with Product and Data Management teams on issues that require resolution and communicate updates to client • Support the Account Management team by tracking, escalating, and resolving both general and client-specific issues • Develop action plans around incoming client inquiries, responding to client requests, and escalating issues • Own, track, report, and manage support SLAs and ensure delivery against requirements and company goals

Job Requirements

  • A minimum of three (3) years of technical support experience for SaaS products.
  • Proven expertise in data analytics that drives impactful insights and informed decision-making.
  • A Bachelor's degree from a recognized and accredited college or university.
  • Currently eligible to work in the U.S. without assistance in getting an employment visa or work authorization.

Benefits

  • comprehensive medical, dental, and vision coverage
  • options for FSA, HSA, and 401K matching
  • tuition assistance
  • extensive paid time off
  • exclusive employee discounts

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