• Own the end-to-end renewal process for 720+ customer accounts, representing approximately $28M in recurring revenue • Proactively engage customers 120 days ahead of renewal, setting expectations and guiding them through the renewal journey • Prepare and deliver renewal contracts, quotes, and documentation with a strong focus on accuracy and completeness • Drive renewals to completion through consistent weekly and monthly follow-ups, ensuring renewals close ahead of expiration • Serve as a primary point of contact for customers, providing clear, professional, and timely communication via email and phone • Maintain accurate renewal tracking, forecasting, and reporting to support revenue visibility and a 93% GRR goal • Collaborate cross-functionally with Sales Account Managers and Revenue Operations to ensure smooth handoffs and fast issue resolution • Ensure all customer agreements are active and compliant, with accurate contract records maintained in Salesforce

• Implementing HEOR strategy, aligned with the Access Strategy Lead (ASL), for one or several assets across the life cycle management • Responsible for execution of deliverables whilst engaging with internal and external collaborators • Generating global-impact payer-relevant evidence, patient reported outcomes (PRO), clinical outcomes assessment strategy (COA) and evidence synthesis • Ensuring delivery of global materials to support Health Technology Assessment (HTA) submissions including the Global Value Dossier (GVD) and economic models • Translating strategic objectives into concrete delivery via HEOR project plan • Maintaining strong working relationships with top-10 countries, including the United States • Ensuring compliance with HTA dossier governance • Engaging with vendors and external experts to validate HEOR strategy and technical approach

• Develop and implement processes for monitoring supplier satisfaction • Assist in supplier segmentation and strategic goal setting • Identify category-specific savings and revenue levers • Share market insights and category price trends • Negotiate contract extensions and lead sourcing events

• Lead the hiring, coaching, and ongoing development of Benefits Configuration team members to build and sustain a high-performing team aligned with departmental goals. • Assess employees’ skills, performance, and productivity; create development plans to strengthen capabilities and engagement. • Assign duties and manage team workload with a focus on accuracy, timeliness, and adherence to established policies and procedures. • Implement, maintain, and reinforce policies and procedures governing the Benefits Configuration team. • Establish, monitor, and communicate benchmarks for team performance through defined key performance indicators (KPIs). • Drive process improvement initiatives to enhance quality, efficiency, and accuracy in configuration delivery. • Ensure accountability by evaluating performance outcomes, providing feedback, and reinforcing expectations. • Collaborate closely with the Training & Operations Manager to align training initiatives with performance expectations and ensure consistent team development. • Collaborate with cross-functional leaders to resolve operational issues, streamline workflows, and improve communication between teams. • Participate in client onboarding and meetings as needed to represent the Benefits Configuration team’s capabilities and deliverables.