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Sourceworx logo
Sourceworx

Accelerated Performance

Network Field Service Technician

Field EngineerField EngineerContractRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

77 days ago

Salary

0

Seniority

Senior

Professional Certificate3 yrs expEnglishDNS

Job Description

Network Field Service Technician

Sourceworx

• Manage multiple projects at the same time and travel to various places to provide services • Repair various forms of equipment, machinery, and electronics.

Job Requirements

  • Minimum A+, N+ certification or equivalent and hands on experience
  • Minimum 3 years Field Service experience
  • CCNA, FortiGate NSE qualification or equivalent (Advantageous)
  • Driver’s license essential
  • Excellent communication and reporting skills
  • Good technical and troubleshooting skills
  • Must be willing to abide by the security policies of the company
  • Must have strong communication skills and the ability to work independently or as part of a team
  • Ability to work outside in the field is required
  • Relevant vendor and product certification, together with the required vocational training, completed
  • Proficiency in computer hardware, software, and networking
  • Knowledge of operating systems, troubleshooting techniques, and basic programming concepts
  • Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment
  • Knowledge of component replacement and preventive maintenance
  • Experience in installing, configuring, and updating software applications and operating systems on various devices
  • Familiarity with network configurations, protocols, and troubleshooting
  • Understanding of IP addressing, DNS, DHCP, and network cabling
  • Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions
  • Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support
  • Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits
  • Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.

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