Building Infrastructure For Digital Transformation.
Cloud NOC Engineer
Location
Chile
Posted
77 days ago
Salary
0
Seniority
Mid Level
Job Description
Cloud NOC Engineer
Whitestack
• Monitoreo Proactivo: Vigilancia constante de dashboards y alertas (infraestructura física, virtual y servicios) para garantizar la disponibilidad del 99,999%. • Gestión de Incidentes (Triage): Recepción, categorización y priorización de alertas. • Apertura y seguimiento riguroso de tickets bajo metodologías ITIL. • Resolución Técnica Inicial: Diagnóstico y resolución de fallas de complejidad baja y media (ej. reinicio de servicios, limpieza de logs, ajustes de cuotas, verificación de conectividad básica). • Escalamiento Estructurado: Cuando la complejidad supera el nivel inicial, escalar a L1/L2 entregando un reporte técnico completo (logs, trazas de red, pasos de reproducción y contexto del cliente). • Documentación de Casos: Mantener actualizada la bitácora de eventos y la base de conocimientos (KB) sobre incidentes recurrentes. • Comunicación Externa: Notificar a los clientes sobre estados de salud, ventanas de mantenimiento e incidentes en curso de forma clara y oportuna. • Health Checks: Ejecución de rutinas periódicas de validación de salud en plataformas productivas. • Velar por el cumplimiento de SLA de incidencias y disponibilidad de red y servicios. • Generación y análisis de reportes de disponibilidad de las plataformas.
Job Requirements
- Al menos 1-2 años en centros de monitoreo (NOC), soporte técnico de primer nivel o administración de sistemas.
- Experiencia en manejo de tickets y procesos de soporte (Jira, ServiceNow u otros), incluyendo documentación clara de diagnóstico, evidencias y comunicación.
- Experiencia en manejo de herramientas de Monitoreo/Observabilidad como Prometheus, Grafana, Elasticsearch, Opensearch, OpenNMS.
- Lectura e interpretación de métricas, eventos, logs, alarmas.
- Experiencia en sistemas productivos de misión crítica, incluyendo gestión de incidentes, coordinación de acciones en producción, escalamiento y comunicación efectiva.
- Ingeniería Informática, Ingeniería de Sistemas, Ingeniería Electrónica, o afín.
- Linux en entornos productivos: troubleshooting de servicios y sistema operativo (systemd, journalctl), permisos/usuarios, procesos, filesystem y redes.
- Networking en Linux: configuración y diagnóstico de interfaces, VLANs, rutas, bonding y MTU; troubleshooting con herramientas como tcpdump (sniffing), ip, ss, ethtool, ping/traceroute.
- Kubernetes: operación/administración y troubleshooting en producción (Pods, Deployments/DaemonSets, Services, eventos/logs, readiness/liveness; nociones de storage PV/PVC).
- Virtualización: experiencia operando y dando soporte a entornos virtualizados (KVM/VMware/Hyper-V u otros), incluyendo diagnóstico de fallas comunes de cómputo, red y almacenamiento.
- Automatización: capacidad para resolver tareas repetibles mediante Bash y Ansible y/o Python (recolección de información, checks operativos, remediación básica, scripts seguros para producción).
- Inglés intermedio para leer/escribir documentación técnica, realizar actualizaciones a stakeholders e interactuar con proveedores/fabricantes ante casos de soporte.
Benefits
- Seguro médico privado para ti y tu familia.
- Cursos de idiomas para que tu crecimiento no tenga fronteras.
- Acceso a cursos, libros, materiales y reembolso de certificaciones.
- 15 días de vacaciones mínimo, un día libre por tu cumpleaños y descansos extra antes de Fiestas Patrias, Navidad y Año Nuevo.
- Bonos por rendimiento y éxito en proyectos.
- Presupuesto para actividades recreativas e integración.
- Tecnología en tus manos: Renovamos tu equipo cada 3 años... ¡y es tuyo al finalizar el período!
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