• Lead, hire, coach, and develop a team of Enterprise Account Managers, setting clear performance expectations and holding the team accountable to high-quality execution and results • Own team revenue, expansion, retention, and forecast accuracy across the team’s book of business • Ensure a disciplined, repeatable pipeline and deal management motion by regularly inspecting pipeline health, deal quality, and close plans, and intervening in at-risk situations • Coach Account Managers through regular 1:1s, deal reviews, and feedback, providing actionable guidance on account strategy, prioritization, and deal execution • Develop individualized growth plans aligned to role competencies and career progression; address performance issues directly and in a timely manner • Act as an executive sponsor on strategic or escalated accounts to unblock progress and support complex deal execution • Leverage data to manage the business, anticipate risk, and continuously improve execution standards and operational rigor • Partner cross-functionally with Customer Success, Talent and Delivery teams, Sales Operations, and Product to deliver consistent, high-quality customer outcomes • Exercise strong judgment, customer-centricity, critical thinking, and a bias for action

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals • Promote Tavneos within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines • Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information • Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers • Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics • Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers • Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization • Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care • Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape • Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning • Maximize use of promotional resources and operate within assigned territory budget to support business objectives • Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge • Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards

• Manage and grow a portfolio of existing partners, identifying opportunities to deepen relationships and maximize revenue potential. • Track partner performance across key KPIs and collaborate on marketing optimizations to foster mutual success. • Support the setup and ongoing management of BetterHelp’s partnership account on Impact.com, including helping migrate existing partners, ensuring accurate tracking, and supporting a smooth transition. • Conduct full-funnel analysis of partner campaigns, including acquisition costs, ROAS, and overall performance insights. • Prepare and deliver regular performance reports and recommendations to internal teams and external partners. • Negotiate affiliate CPAs, budgets, and campaign terms to ensure efficient spend and high ROI. • Maintain strong, proactive communication with partners through ongoing check-ins, strategy alignment, and issue resolution. • Actively support the development and ongoing refresh of affiliate creative assets to drive partner performance and alignment with brand guidelines. • Support the development of new partnership opportunities with creative ideas, test strategies, and cross-channel initiatives. • Collaborate cross-functionally with Marketing, Creative, Data, Product, and Legal/Compliance to launch campaigns and ensure seamless execution.

• Manage tasks for client response, client follow up, and client deliverables • Work with operations management to identify customer opportunities for process improvement, consulting solutions, strategy, and growth • Handle and respond to requests for budget proposals or inquiries for information • Directly accountable for account relationship, meeting client expectations, and BCD M&E account financial performance • Ensure client profiles are maintained, kept up to date, and accessible • Serve as liaison between client and internal support teams