A leading independent provider of IT infrastructure services, enabling users and their business.
IT Service Architect, Service Desk, German
Location
Poland
Posted
75 days ago
Salary
0
Seniority
Senior
Job Description
IT Service Architect, Service Desk, German
Computacenter
• You will design creative and efficient service desk operating models for managed services tenders, inspiring customers and colleagues alike while balancing risk • You will work independently and follow defined processes to create coherent end-to-end service desk solution designs, including tooling, processes, SLAs/OLAs, shift models, and knowledge management • You will impress customers in presentations and contract negotiations with your expertise and professional presence • You will maintain close contact with your team and customers to ensure solution consistency, operational feasibility, and service excellence • You will collaborate closely with sales teams, delivery units, partners, and technology experts to design service desk solutions that contribute to overall commercial and operational success
Job Requirements
- Several years of experience as a Service Architect in service desk operations, service management, or managed services solution design, ideally in an international customer environment
- Fluent German and very good English (min. C1)
- Strong understanding of service desk processes, incident and request management, escalations, and service performance management
- Good knowledge of relevant tooling for service desk operations (e.g., ticketing systems, knowledge base platforms, self-service and automation)
- Experience with service modelling and cost calculation for service desk or IT operations
- Confident in applying ITIL and project management standards (e.g., PMI, PRINCE2)
- Strong communication skills, customer orientation, and a collaborative mindset
- Willingness to travel to customer appointments as required
Benefits
- Opportunity to work in a multinational, collaborative team environment, engaging with colleagues and customers across multiple countries and industries
- Opportunities for professional development within a global team environment, including progression across seniority levels
- Employment stability through a permanent employment contract
- Annual performance-based bonus
- Remote work from anywhere in Poland
- Comprehensive benefits package, including private medical care and a flexible benefits cafeteria
- Access to the Employee Assistance Program (EAP), offering expert consultations and wellbeing support
- Opportunities to participate in charity, community, and company-wide initiatives, including events organized through the CharitaCenter
- Additional day off to celebrate your birthday
- Access to language courses and a self-learning platform (Udemy)
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