• Establish and communicate a compelling vision for AgileSec, aligning with company strategic objectives and the evolving landscape of cryptographic security, machine identity governance, and compliance (e.g., FedRAMP, PQC readiness). • Develop and maintain AgileSec’s product roadmap, prioritizing initiatives such as unified sensor architecture, advanced analytics, multi-tenancy, and seamless integration with Keyfactor Command and Cipher Insights. • Oversee the AgileSec product lifecycle from ideation through launch and continuous improvement, ensuring timely, high-quality releases for both SaaS and on-prem deployments. • Conduct deep market research and engage with customers, partners, and industry stakeholders to identify emerging trends (e.g., PQC, SAST, CI/CD integration), competitive dynamics, and evolving customer needs. • Collaborate with engineering, design, documentation, support, and go-to-market teams to deliver cohesive, customer-centric solutions. • Translate strategic goals into detailed product requirements, user stories, and acceptance criteria. • Monitor AgileSec’s performance using data analytics and customer feedback. Drive iterative improvements, focusing on security, scalability, and user experience. • Serve as the primary point of contact for AgileSec, providing regular updates to executive leadership, field teams, and strategic customers. • Mentor product managers and cross-functional contributors, fostering a culture of innovation, technical excellence, and continuous learning.

• Shape product roadmaps and user stories, prioritizing features for seamless experiences and market validation. • Partner with engineering, design, and PMs in fast sprints to prototype, test, and deploy capabilities. • Record screencasts and product videos of new features to showcase functionality and drive adoption. • Own facets of product marketing, like messaging, demos, and materials that communicate product value clearly. • Collect user feedback, run market research, and analyze metrics to refine backlogs and boost retention. • Build onboarding guides, training resources, and playbooks for product usage, operations, and recruitment. • Shadow customer interactions, synthesize insights, and align with C-level on priorities and dashboards.

• Shape product roadmaps and user stories, prioritizing features for seamless experiences and market validation. • Partner with engineering, design, and PMs in fast sprints to prototype, test, and deploy capabilities. • Record screencasts and product videos of new features to showcase functionality and drive adoption. • Own facets of product marketing, like messaging, demos, and materials that communicate product value clearly. • Collect user feedback, run market research, and analyze metrics to refine backlogs and boost retention. • Build onboarding guides, training resources, and playbooks for product usage, operations, and recruitment. • Shadow customer interactions, synthesize insights, and align with C-level on priorities and dashboards.

• Product Planning & Lifecycle Management: Responsible for the end-to-end product lifecycle of Customer Service (CS) management systems, specifically focusing on Quality Assurance (QA), Performance Management, Learning & Training systems, and Notification Centers. • Multi-Channel Support Optimization: Maintain and enhance multi-channel service tools (Ticketing System, Email, Whistleblowing, Outbound), ensuring stability and operational efficiency for global CS teams. • Efficiency & Intelligence: Leverage AI and automation to upgrade traditional management workflows. Examples include AI-assisted QA scoring, automated performance reporting, and smart task distribution. • Stakeholder Collaboration: Partner closely with CS Management, QA, Training, and Compliance teams to identify operational bottlenecks and translate complex business requirements into scalable product solutions. • Data-Driven Iteration: Monitor key usage metrics of internal tools (e.g., system adoption rate, processing time) and utilize data insights to drive continuous product optimization and reduce administrative overhead.