• Define and manage the product roadmap for analytics and reporting capabilities. • Own and prioritize the product backlog, balancing business value, customer feedback, and technical feasibility. • Write clear user stories, acceptance criteria, and product specifications for engineering teams. • Collaborate closely with Engineering, UX/UI Design, and Data Science teams to deliver high-quality analytics features. • Lead Agile ceremonies, including sprint planning, backlog grooming, and sprint reviews. • Act as the subject matter expert for analytics functionality, communicating product progress and roadmap to stakeholders. • Work with Sales and Customer Success teams to understand customer needs and ensure successful product adoption. • Identify opportunities to enhance dashboards, reporting capabilities, and analytics insights for customers. • Support data-driven decision-making through analytics tools, experimentation, and reporting frameworks.

• Collaborate with leaders to define and execute vision and strategy for Flow Studio • Develop and manage actionable product roadmaps • Act as customer-facing leader to validate product strategy • Work with cross-functional teams for seamless integration of capabilities • Conduct ongoing customer discovery to inform development • Track global trends and guide innovation

• Maintain end-to-end operational control of the product lifecycle — from ideation to post-production monitoring — with military-grade discipline and pixel-perfect attention to detail. • Daily Product Command — Manage every phase of the product lifecycle on a daily and hourly basis. • Product Backlog Management — Keep a refined, prioritized backlog of features, bugs, and improvements. • Feature Discovery & Delivery — Lead ideation, research, competitive benchmarking, and delivery of new features on schedule. • UI/UX Perfection — Enforce pixel-perfect design standards, instantly spotting micro-alignment issues. • UX Research Management — Maintain an ongoing competitor intelligence and UX research update process. • Post-Production Control — Monitor releases in real time, addressing any issues immediately. • Product Events & Monitoring — Maintain thresholds, alerts, and proactive monitoring to catch anomalies early. • Mixpanel Execution — Use Mixpanel, product metrics, event tracking, funnels, heatmaps, and session replays to monitor key product metrics and drive product backlog ideas forward. • Twice-Daily Feedback Loops — Provide detailed feedback to all Dev and Data Analytics teams at least twice per day to ensure alignment and speed. • Team Coordination — Facilitate the daily backlog of action items for Product Owner, QA, Dev, and Data teams, enforcing accountability.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the The Product Manager is responsible for the full lifecycle management of telecommunications products and services, including broadband, wireless, voice, and value-added solutions. This role drives market positioning, value proposition development, and go‑to‑market planning while partnering cross‑functionally with Marketing, Operations, Customer Care, IT, and Billing to ensure organizational readiness and seamless delivery. The Product Manager identifies new product and service opportunities, monitors competitive and market dynamics, and supports revenue growth through targeted segmentation, upsell and cross‑sell initiatives, and performance analysis across key metrics such as gross adds, ARPU, churn, and attach rates. - Execute product strategy aligned with corporate growth objectives. - Manage the end-to-end lifecycle of telecom products (concept, launch, growth, optimization, sunset). - Develop product positioning, messaging, and value propositions tailored to target segments. - Lead go-to-market strategy for new product launches and feature enhancements. - Partner with Marketing to develop campaigns, sales collateral, digital content, and training materials. - Identify opportunities for new services (e.g., fiber expansion, 5G solutions, IoT, managed services). - Coordinate with Operations to ensure readiness for product launches. - Partner with Customer Care to improve onboarding and support processes. - Collaborate with IT and billing teams for system integration and provisioning. - Track competitive offerings and market pricing dynamics. - Identify upsell and cross-sell opportunities within existing customer base. - Monitor performance metrics (gross adds, ARPU, churn, attach rates). - Other duties as assigned. What You Bring to the Table: - 4–7 years in telecom or subscription product management. - Proven experience managing the full product lifecycle - from concept and development through launch, optimization, and sunset. - Experience launching and managing revenue-generating products. - Experience in B2B telecom solutions and knowledge of regulatory and compliance frameworks in telecommunications is preferred. - Experience identifying and evaluating new product opportunities such as fiber expansion, wireless solutions, IoT, or managed services. - Ability to translate technical capabilities into customer value propositions. - Demonstrated experience in product marketing and go-to-market execution. - Strong strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies. - Proficiency in developing product positioning, messaging, and value propositions tailored to specific customer segments. - Excellent communication and collaboration skills, with the ability to influence stakeholders across technical and non‑technical teams. - Strong project management capabilities, including coordinating cross‑functional readiness for product launches. Education: - High school diploma or equivalent required. - Bachelor’s degree in Business, Marketing, Communication, or a related field preferred. We're Proud to Offer a Comprehensive Benefits Package Including: - 401k retirement plan, with employer match - Insurance options including: medical, dental, vision, life and STD insurance - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization - Floating Holiday: 40 hours per year - Paid Holidays: 7 days per year - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws - Tuition reimbursement program - Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $85,000 - $137,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf