• Partner with the Director of Product Support on shopper support strategy — contributing to prioritization, roadmap input, and function-level planning • Own hands-on queue management and ticket resolution in Intercom, maintaining high quality and fast resolution across shopper support volume • Monitor shopper support health at the queue level — tracking resolution times, identifying friction patterns, and driving fixes to systemic issues before they impact shoppers at scale • Define quality standards and escalation protocols for shopper support, ensuring consistency across all touch points • Lead cross-functional work that improves the shopper experience, partnering with Product, Engineering, CS, and Brand teams to resolve upstream issues • Build and maintain documentation, workflows, and team norms that help others navigate complex shopper situations consistently • Leverage AI tools and automation to improve resolution efficiency, reduce manual lift, and surface insights that drive better shopper outcomes • Flex into emerging support areas as the product and business evolve — from new shopper surfaces to cross-functional initiatives that need a support owner

• Collaborate extensively across the enterprise to deliver leadership development programs aligned to our most critical business and workforce development needs with an initial focus on leader development. • Ensures seamless execution of leadership programs across both in-person and virtual learning environments • Partners with operational excellence lead, to maintain consistent program management standards, processes and tools. • Partner with the sectors, as well as subject matter experts and enterprise stakeholders to deliver integrated talent development solutions. • Have awareness of external best practices and partner with workforce development organizations to manage the Leadership development program portfolio including, but not limited to, critical transition, hi-potential cohort programs, and Leadership Development Conferences. • Manage the product and service life cycle, generating and defining new leadership development product ideas, concepts, and development requirements. • Curate, purchase or develop leadership development products and services and prepare them for production/service delivery. • Establish partnerships with external content providers, coordinate communications campaigns, use metrics to demonstrate utilization, effectiveness and business impact of products, prepare and present briefings to multiple stakeholder groups, including C-suite leaders. • Support development of visions and strategies to execute and measure enterprise-wide strategic initiatives. • Use SAFe/AGILE project management to conduct program increment and sprint planning. • As a Scrum Master, Product Owner and Project Manager, this person will develop project plans, complete deliverables, manage stakeholders and meet deadlines to execute projects on time and within budget. • Review and report on project performance; create executive level presentations and work with executives and stakeholders to create positive stakeholder experience for each product and project. • Lead teams of individual contributors and have prior experience leading and managing high performing teams. • Manage employee performance, employee development, developing skills, training, rewarding and retaining direct reports. • Able to prioritize, execute and delegate tasks in a high-pressure, dynamic environment.

Description Manager, Energy Analytics and Consulting Location: Remote Ready to make a difference? We are seeking a highly skilled Manager to join our Energy Analytics and Consulting team and help shape the future of the power system at a moment of rapid transformation. With a focus on grid‑interactive efficient buildings, distributed energy resources (DERs), district‑scale energy systems, and utility‑facing analytics, this role sits at the center of some of the most important challenges in clean energy today. You will lead technically complex, high‑impact projects, guide multidisciplinary teams, and work directly with utilities, public sector agencies, and research partners to turn advanced analytics into real‑world solutions. This is an opportunity for a technically deep, impact‑driven energy professional who thrives at the intersection of software development, energy modeling, and data analytics, and who is motivated by seeing rigorous technical work inform real decisions. In this role, you’ll combine hands‑on technical leadership with project and client engagement to deliver outcomes that advance decarbonization, grid resilience, and affordability—moving ideas from analysis to action. Reasons why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance - Investment in the community: Donation matching, volunteer opportunities - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan - And many more (ask your recruiter for details) What you will be doing: Project & Client Leadership - Lead end to end delivery of energy analytics and consulting projects for utilities, government agencies, and research sponsors. - Translate client objectives in grid modernization, electrification, DER integration, and energy equity into actionable technical workstreams. - Ensure high quality deliverables that connect technical results to regulatory, programmatic, and business decision making. - Support proposal development and follow on business opportunities by shaping scopes, technical approaches, and value propositions. Technical & Analytical Leadership - Oversee advanced building energy modeling, district scale simulations, and grid impact analyses, including electrification and load flexibility scenarios. - Guide development of data pipelines, modeling frameworks, and interoperable software tools for energy and DER analysis. - Provide technical oversight for analyses involving thermal systems, geothermal heat pumps, photovoltaics, storage, and demand flexibility. - Review and synthesize complex datasets and modeling outputs into clear insights for clients and stakeholders. People & Team Management - Manage, mentor, and technically guide a growing team of energy analysts, modelers, and software developers. - Support staff development through coaching, technical review, and workload prioritization. - Foster a collaborative, high performing team environment across disciplines (engineering, data science, policy). Stakeholder & Utility Engagement - Lead and participate in client meetings, technical workshops, and stakeholder discussions with electric and gas utilities. - Facilitate cross functional conversations across utility planning, program design, and research teams. - Communicate complex technical findings clearly to both technical and non technical audiences. What we need you to have (minimum qualifications): - Bachelor's degree in a relevant field such as engineering, architecture, energy systems, or data science or related field - 5+ years of experience leading or supporting energy analytics, modeling, or consulting projects focused on buildings, distributed energy resources, and/or grid planning, including work for utilities, public-sector agencies, or related work experience What we’d like you to have (preferred qualifications): - Mater's degree in a relevant field such as engineering, architecture, energy systems, or data science. - Experience working with or advising electric and/or gas utilities. - Expertise in high‑performance buildings, district energy systems, electrification, and grid‑interactive efficient buildings (GEBs). - Hands‑on experience with energy modeling platforms, open‑source tools, and data‑driven analysis frameworks. - Experience leading interdisciplinary teams and mentoring technical staff. - Background in equitable energy program design, policy support, or community‑focused energy analysis. - Strong meeting facilitation and consultative engagement skills. Professional Skills: - Proven ability to define, document, and manage complex technical workstreams. - Strong communication skills and experience engaging with external stakeholders. - Demonstrated ability to lead projects in a multi project, fast paced consulting or research environment. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

• Designing and executing studies to support evidence generation such as identifying appropriate patient populations, assessing disease burden and resource utilization, obtaining product registrations and label-expansions, meeting post-marketing requirements/commitments and product differentiation. • Finding opportunities to substitute for and/or complement interventional studies to reduce time and cost of drug development. • Influencing cross-functional partners in the utilization and timing of non-interventional research to answer high-priority strategic business questions. • Demonstrating real-world data and CfOR analytic approaches to inform high-value business decisions for multiple partners. • Tracking business and functional priorities and aligning resources for those priorities. • Contributing to the mission of the CfOR including progressing innovative epidemiological methods and analytical capabilities to support the CfOR’s leadership role within Amgen and the industry.