• Lead technical execution for the Reach team: the Manager, Program and Partnerships owns external relationships, prioritization, and strategy; this role owns the systems, data pipelines, integrations, and automations that make the product run day-to-day. • Partner with the Manager, Program and Partnerships daily to translate product decisions into operational reality—scoping build effort, flagging technical constraints, and owning delivery of the infrastructure • Coordinate with the Salesforce team to configure and maintain Salesforce for Reach workflows: build custom objects, fields, page layouts, validation rules, flows, and reports that support campaign setup, merchant onboarding, and billing tracking. • Own the Reach data model in Salesforce; ensure campaign records, merchant accounts, and offer data are accurate, complete, and integrated with downstream systems. • Own the operational relationship with data partners: monitor daily pipeline health, validate inbound campaign and transaction data, and ensure offer activations, redemptions, and settlement records are flowing accurately. • Build and maintain error alerting and automated data validation checks so that pipeline failures or silent data gaps are caught before they affect campaign performance or billing; own investigation and resolution of data discrepancies. • Execute the end-to-end campaign workflow—offer configuration, data submission to publisher systems, activation confirmation, live monitoring, and campaign closure—with automated QC checks at each stage to catch errors before they reach production. • Build and maintain the operational tooling (scripts, automations, dashboard alerts) that supports the PM and account teams in tracking campaign status and resolving issues quickly. • Build and operate the merchant onboarding workflow: data intake, Salesforce provisioning, merchant setup, and offer configuration—with automated validation and status tracking to minimize manual steps and reduce time-to-first campaign. • Build and maintain Metabase (or equivalent) dashboards that give the PM, Sales, and Account teams self-service visibility into campaign performance, diner acquisition, offer redemption rates, and incremental spend. • Write and maintain SQL queries against Dinova’s data warehouse to power reporting pipelines; use Python scripts and AI tools to automate report generation and flag anomalies without manual intervention. • Build automated reconciliation processes that match card-network and transaction data against billing records, flag discrepancies, and generate invoices for performance-based fees with minimal manual handling. • Use AI coding tools daily to write, debug, and maintain Python scripts, generate Salesforce configurations, build SQL queries, and accelerate API integration work; AI is a core part of how this role gets work done, not an optional enhancement. • Document and share reusable AI-assisted workflows and automations across the Reach team so that operational tooling improves continuously without accumulating manual overhead. • Coordinate with Sales, Account Management, Finance, IT, and Operations to build and maintain the processes and systems each team depends on to support Reach—acting as the operational infrastructure layer that connects the PM’s strategy to execution across the organization.

About the Role The Lead, School Operations Manager aka: Director of School Operations (DSO) is a senior, enterprise‑level leader responsible for driving operational excellence across a portfolio of Connections Academy schools. This role partners closely with school leaders to ensure schools are compliant, sustainable, and positioned to deliver strong student outcomes—at scale. The DSO is a leader of leaders, directly managing school principals and working alongside leadership teams to strengthen execution, build leadership capacity, and ensure the Connections Academy model is implemented with fidelity. This is a highly visible, high‑impact role requiring strong judgment, the ability to operate across multiple schools simultaneously, and comfort navigating complexity in a fast‑moving environment. The DSO works in close partnership with cross‑functional teams—including School Success, Academic Outcomes, Finance, HR, and Operations—to translate strategy into disciplined, scalable execution while maintaining a strong focus on student experience and long‑term sustainability. What You’ll Do Lead Portfolio‑Level School Operations - Directly manage and coach multiple school principals across a portfolio of virtual schools - Establish clear operational expectations and accountability across schools while honoring local nuances - Monitor operational health, compliance indicators, and engagement trends to proactively identify risks - Hold school leaders accountable for execution of: - Academic improvement initiatives - Compliance, charter, and contract requirements - School‑year milestones and operational deliverables - Provide structured, data‑informed coaching to strengthen leadership effectiveness and execution discipline Enable Operational Sustainability & Enrollment Growth - Partner with schools to ensure operational readiness to support enrollment growth - Assess leadership capacity, staffing models, onboarding processes, scheduling, and systems readiness - Identify operational constraints that could impact growth, persistence, or staff sustainability - Strengthen retention‑supporting practices that improve student and staff experience - Proactively identify and mitigate risks related to charter stability and renewal readiness Drive School‑Year Readiness at Scale - Ensure consistent execution of school‑year cycle activities across multiple schools, including: - School calendars and handbooks - Annual policy and process reviews - Summer school planning - Identify pressure points impacting leaders and staff and coordinate mitigations across the portfolio Build Leadership Capacity & Succession - Serve as a leader of leaders, managing principals responsible for large, complex organizations - Set clear performance expectations tied to operational excellence and strategic initiatives - Conduct performance evaluations and support ongoing leader development - Lead hiring, onboarding, and succession planning for school leaders - Facilitate leadership development that cascades through leadership teams and staff Support Boards, Authorizers & External Partners - Support school leaders in engaging effectively with boards, authorizers, districts, and partners - Prepare leaders for meetings by supporting agenda development, data review, and performance narratives - Contribute to formal school leader performance reviews presented to boards, ensuring clarity and evidence‑based evaluation Lead Change & Continuous Improvement - Support schools through operational change as new products, services, and systems are introduced - Drive adoption of enterprise processes while minimizing disruption to schools - Contribute to continuous refinement of the School Operations operating model What You Bring Required Qualifications - 3–5 years of proven leadership experience as a Principal or equivalent senior school leadership role - Advanced degree in Education, Educational Leadership, or Management - Demonstrated ability to lead leaders and operate effectively across multiple organizations - Strong operational judgment and experience managing complexity at scale - Excellent communication, executive presence, and relationship‑building skills - Data‑driven mindset with a focus on results and accountability - Comfort working in a technology‑enabled, virtual environment - Ability and willingness to travel frequently Preferred Qualifications - Experience leading or supporting virtual or blended schools - Experience working with charter schools, authorizers, or boards - Background in large‑scale or multi‑site educational operations Why This Role Matters - Influence the success and sustainability of multiple schools serving students nationwide - Partner closely with senior leaders to translate strategy into action - Build strong, stable leadership teams that deliver consistent results - Play a key role in enabling growth while protecting student experience and compliance Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $140,000 - $150,000. This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here. Applications will be accepted through 3/26/26. This window may be extended depending on business needs. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Ema is building the world’s first Universal AI Employee — an agentic AI platform that automates complex, cross-system enterprise workflows end-to-end, with humans in the loop where it matters. Unlike copilots or narrow automation tools, Ema deploys production-grade multi-agent systems that integrate deeply with enterprise SaaS platforms and execute real business processes at scale. Our customers don’t experiment — they replace brittle, manual operations with reliable AI systems that deliver measurable outcomes. Founded by leaders from Google, Coinbase, and Okta, and backed by top-tier investors, Ema operates at the frontier of enterprise AI execution, not demos. With teams across Silicon Valley and Bangalore, we are defining how agentic AI is delivered responsibly, reliably, and at scale. If you care about building and shipping real AI systems that work in production, this role is for you. Who You Are The AI Implementation Manager owns the delivery and stabilization of Ema’s agentic AI solutions — from commitment through production rollout and steady state. This is not a research role , a support role or a coordination only project management role. You are the delivery leader and technical anchor during implementation, working closely with Value Engineering, Product, Engineering, Infrastructure, and customer IT and business teams. You build rare expertise in production-grade AI delivery. You help set the bar for how agentic AI is delivered in production and prove that AI systems can be implemented responsibly, not heroically . You help enterprises move from manual processes to reliable AI execution. What You’ll Work On 1. End-to-End AI Delivery Ownership - Own delivery from design alignment through production rollout and stabilization - Ensure solutions align with Ema’s agentic architecture and platform capabilities 2. Feasibility Judgment & Agentic Workflow Translation - Develop a deep understanding of the customer’s business processes and constraints - Translate business workflows into feasible agentic AI workflows 3. Technical Oversight & De-Risking - Provide delivery-focused technical oversight without being the primary builder - Anticipate where AI implementations break — integrations, data quality, scale, edge cases 4. Stakeholder Leadership (Internal & External) - Act as the primary delivery point of contact for customer business and IT stakeholders - Coordinate across Engineering, Product, Data, Infrastructure, and Value Engineering 5. Delivery Management Under Pressure - Coach stakeholders and teams during high-stress phases - Reduce chaos — not amplify it — when things go wrong 6. Progress, Reporting & Stabilization - Communicate delivery progress, risks, and decisions clearly to all audiences - Track success through adoption signals and outcome-adjacent metrics, not just features 7. Team Leadership & Enablement - Provide day-to-day delivery leadership and mentorship - Promote shared standards, clear ownership, and delivery discipline Who You Are - You have 8+ years in technical delivery, implementation management, or program leadership roles - You have experience with agentic AI, automation, or workflow orchestration platforms - You have proven experience delivering complex, customer-facing enterprise systems - You have Hands-on exposure to AI or automation systems in production - You have experience working across Engineering, Product, and customer IT teams - You have track record beyond pilots — production, scale, and accountability required - You have familiarity with cloud platforms (AWS, GCP, Azure), APIs, and enterprise integrations - You have background in fast-growing startups or enterprise platform companies - You have strong Technical and Delivery Judgement and prior experience stabilizing systems post go-live under real pressure Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Work From Home Work From Home Work From Home, Indiana 46544 A strong change management process is structured for planning and implementing new ways of operating within an organization and recognize that change cannot happen without affecting the entire organization. This process has a systematic approach to dealing with transition of the organization's goals, processes, and technologies. The purpose is to implement strategic approaches for effective change, controlling change, and helping people to adapt to the changes implemented. To be effective, the change management strategy must take into consideration how an adjustment or replacement will impact processes, systems, and employees within the organization. There must be a process for planning and testing change, communicating change, scheduling, and implementing change, documenting change, and evaluating its effects. Navigating change in an organization requires both management and leadership. It is a core component of ITSM and ITIL frameworks. Change Manager is a role that requires experience to ensure that changes to IT applications, services and infrastructure are conducted in a controlled and authorized manner and that they align with the Franciscan business objectives. This role requires the change manager to provide both management and leadership to all Information Services and Business Operations staff to ensure they understand and comply with the Change Management process. The Change Manager has direct knowledge of business and process of Franciscan Alliance within IS and Operations to lead and manage change queues, manage effective and efficient changes to do not present an unacceptable risk. This position works collaboratively with the service management teams to ensure processes are followed and changes are released into the Production environment with minimal impact to the business. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT - Serves as the responsible party for the overall change management process; coordinates and provides leadership to all IS staff and leaders within the Change Advisory Board (CAB) meetings to discuss higher risk changes. - Authorizes and approves considerable risk change records; provides authority to implement or reject a change due to risk or during blackout periods. - Authority to be the key decision maker for emergency changes that are to be approved and authorized immediately; provides a significant role in project management due to each change request must be evaluated for its impact on the project. - Builds a clear vision and develop roadmap planning for future implementation that impact; utilize feedback to provide opportunities on the process overall to provide effective and efficient workflows, and utilizes technical skills to manage projects, plan and oversee deliverables. - Monitors the progress of the change and makes sure that it is implemented as planned; collaborates with CAB to identify and resolve any issues that arise during the change process. - Ensure all necessary communication, documentation and testing are done prior to approvals; request reviews from technical peers and leadership who will ensure that all steps are appropriate and meet compliance. - Rounds back to IT and business departments to make suggestions on system use and process improvement. - Responsible to maintain the Change Management process by updating the process and procedures, training the team members, and making sure that process is followed. - Works as a liaison to Service Owners regarding all areas of the service lifecycle and guides organization on how to manage disruptions to the service structure. - Understands Franciscan Alliance environment, application support and service desk processes and procedures; collaborate with other process owners within ITSM and ITIL platform to keep up the momentum on the sense of urgency, and continue to communicate the vision. QUALIFICATIONS - Required Bachelor's Degree Bachelor of Science Degree in an IT-related discipline (e.g. Computer Science, MIS, Information Security) or equivalent experience - Preferred Master's Degree - 5 years Relevant work experience, with progressive responsibility in enterprise level operations or technical support involving geographically distributed teams, platform, and customer base. Required - 5 years Mastery technical and business knowledge in multiple disciplines/processes Required - 6 years System Implementation and Support Preferred - 6 years Relationship management or Leadership role responsibilities Preferred - 3 years IT Service Management or ITIL experience Required - System certification - . ServiceNow - Certified System Administrator (CSA) within 1 year of hire - Information Technology Infrastructure Library (ITIL) - AXELOS v3 or v4 within 90 days of hire - Lean Six Sigma - Yellow Belt - . TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: ITSM Platform Change Manager $96.731.58 - $133,005.92 INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.