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Senior Software Engineer – AI Platform & Experiences
Location
United States
Posted
150 days ago
Salary
$154.5K - $224.5K / year
Seniority
Senior
Job Description
Senior Software Engineer – AI Platform & Experiences
CaptivateIQ
• Lead early-phase AI systems: Design and build AI-first user experiences from the ground up, pairing rapid experimentation with strong measurement loops to evaluate performance, relevance, safety, and cost in production. • Influence product direction: Bring an engineering-driven perspective to what we build, how we build it, and which tradeoffs are worth making at early stages—charting a multi-step path that turns quick wins into durable, scalable capabilities. • Design and build scalable AI systems: Once direction is validated, evolve prototypes into reliable, maintainable, and observable production systems, balancing iteration speed with long-term platform health. • Build AI-powered product experiences: Develop AI-assisted modeling and authoring workflows to accelerate plan design, data mapping, and explanation for customers. • Deliver retrieval-augmented insights: Implement contextual help, explainers, and policy Q&A grounded in customer data and system metadata using robust retrieval-augmented generation patterns. • Own guardrails and evaluation: Design and implement evaluation and safety primitives—including offline and online evals, telemetry, human-in-the-loop workflows, safety filters, and red-teaming—to ensure trustworthy AI behavior. • Create reusable AI platform components: Build shared infrastructure for prompt orchestration, hybrid retrieval, caching, tracing, evaluation, and cost/performance controls that enable teams to ship AI features safely and efficiently. • Raise the technical bar: Contribute to architecture, coding standards, testing strategy, and mentoring; promote best practices across AI systems, platform design, and production readiness.
Job Requirements
- 6+ years of software engineering experience shipping production systems in fast-moving environments, including significant ownership of architecture, technical direction, and quality.
- Demonstrated success building AI-powered products or platforms in highly exploratory settings (0→1, greenfield initiatives, early AI features), where model choice, system design, and product experience evolved together.
- Hands-on experience designing, building, and operating AI systems in production, including:
- Integrating LLMs or other models into real user workflows
- Designing AI-first or AI-assisted product experiences
- Managing inference performance, latency, cost, and reliability
- Building feedback loops to continuously improve model behavior
- Experience implementing AI evaluation and guardrails, such as:
- Offline and online evaluations
- Safety filters, policy enforcement, and failure detection
- Human-in-the-loop workflows and red-teaming
- Telemetry, tracing, and model performance monitoring
- Fluency in modern product and platform development, with hands-on experience in Python/Django, TypeScript/JavaScript, React, and PostgreSQL, and the ability to build both backend systems and AI-powered user experiences.
- Strong systems and platform thinking, including APIs, data modeling, scalability, observability, and the unique operational challenges of AI-enabled systems.
- Sound engineering judgment in AI contexts, balancing rapid experimentation with long-term durability, safety, and maintainability.
- High comfort with ambiguity and technical decision-making, able to evaluate multiple AI approaches, articulate tradeoffs, and move work forward without perfect specifications.
- Excellent communication skills and product sensibility, with the ability to collaborate deeply with product, design, and stakeholders to translate AI capabilities into real customer value.
Benefits
- (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
- Flexible vacation days and quarterly mental health days so you can recharge
- (US-ONLY) 401k plan to participate in and save towards the future
- Newest Apple products to help you do your best work
- Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
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