• Develop and articulate technical product vision, strategy, and roadmap aligned with Specialty business priorities and organizational objectives. • Build and maintain effective, collaborative relationships with business and IT stakeholders to ensure transparency, mutual understanding, and shared goals. • Lead the gathering and prioritization of requirements, ensuring stakeholder needs are consistently represented. • Oversee cross-functional teams through the product lifecycle, from concept through delivery and ongoing optimization. • Coordinate the transition of in-house solutions to third-party models, ensuring minimal disruption and alignment with strategic outcomes. • Monitor product performance using defined metrics, solicit feedback, and implement continuous improvements. • Ensure compliance with all relevant policies, standards, and regulatory requirements. • Serve as the technical product manager and subject matter expert for the core platform's architecture, configuration, integrations, and ongoing performance. • Design and validate solution architectures including data models, APIs, workflow configuration, and integration with enterprise platforms. • Partner with the vendor teams to translate business requirements into scalable technical solutions, participating in design reviews and solution planning. • Lead complex engineering efforts including data migration design, environment configuration, interface development and platform extensions. • Establish and enforce engineering best practices including coding standards testing approaches, documentation and use of AI. • Support project delivery teams by creating technical blueprints, estimating development effort and mitigating technical risks. • Troubleshoot and resolve escalated technical issues including root-cause analysis and remediation. • Provide technical mentorship to engineers and cross-functional team members, helping develop internal expertise around the new platform. • Collaborate with enterprise architecture, security, and tech operations teams to ensure solution compliance with company standards. • Inform platform roadmap evolution, assessing new features, upgrades and enhancements for existing and future business. • Support change management efforts by contributing to change readiness process, documentation, and communication.

Senior ServiceNow Solution Business AnalystLocation: Remote (U.S.-Based)Employment Type: Full-Time (12-month contract with possibility of extension)Citizenship: U.S. Citizenship RequiredSalary: $105,000–$125,000 CRI Advantage is seeking a Senior ServiceNow Solution Business Analyst to support implementation and enhancement efforts across the ServiceNow platform. As a three-time ServiceNow Partner, CRI continues to expand its ServiceNow practice and deliver high-quality solutions across multiple modules and client environments. This role is responsible for guiding teams in identifying business needs, defining requirements, and ensuring solutions align with business objectives. ResponsibilitiesLead by example and promote a culture of continuous improvementProvide training and support to enhance client team capabilitiesIdentify opportunities for process improvements and drive implementationStay current with industry trends and business analysis best practicesImplement and maintain standards, tools, and best practices for business analysisCapture customer and service provider requirements in the form of user stories and support solution development with technical teamsUnderstand customer pain points and recommend appropriate solutionsParticipate in design, testing, and transition of ServiceNow solutionsPerform data analysis to support configuration and customization decisionsAnalyze and document business processes, workflows, and system interactionsTranslate requirements into design models and support the overall build processDesign and execute training and user acceptance testing (UAT)Coordinate with developers and client teams to ensure thorough testingTrack, report, and ensure timely resolution of defectsSupport development teams in troubleshooting and improving ServiceNow solutionsAnalyze system performance issues and recommend enhancementsWork with clients to identify automation opportunities and define functional requirementsEvaluate platform performance and recommend improvements Required Qualifications3–7 years of hands-on ServiceNow experience including business analysis, solutioning, design, configuration, testing, and troubleshooting4+ years of experience in business analysis2+ years in a senior or lead roleHands-on experience across multiple ServiceNow modules, including ITSM and at least one of the following: FSM, HRSD, ITOM, or WSDExperience leading or supporting full lifecycle ServiceNow implementations from requirements through deploymentStrong experience writing Agile user stories and working within Scrum teamsStrong analytical skills with the ability to break down complex requirementsExperience leading requirements workshops and facilitating stakeholder discussionsExcellent communication skills with the ability to work across technical teams and business stakeholders, including senior leadershipStrong organizational and time management skills with the ability to manage multiple priorities independently Required EducationBachelor's degree in Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degree Certifications RequiredServiceNow Certified System Administrator (CSA)Certified Scrum Master (CSM) or equivalent Scrum certification Certifications DesiredCertified Implementation Specialist (CIS) in ServiceNowITIL Foundation or similar frameworks such as COBIT, VeriSM, IT4IT, or Lean IT BenefitsMedical (PPO/HDHP), Dental, VisionSTD, LTD, Life & AD&DFSA and HSAPTO, Holidays, Sick Leave401(k) with Employer MatchEAP and Discount Programs About CRI AdvantageCRI Advantage has delivered innovative IT and business solutions for more than 30 years, serving public and private sector clients with a strong commitment to technical excellence and customer success. We are also proud to be a three-time ServiceNow Partner, reflecting our continued growth and expertise within the ServiceNow ecosystem.

Malwarebytes/ThreatDown is looking for.. Malwarebytes is seeking a Senior Technical Product Manager to help shape the future of our Core Protection Technologies. In this role, you will define strategy, drive product requirements, and prioritize investments that power Malwarebytes’ ability to protect, detect, and remediate modern cyber threats. You will work at the intersection of security research, engineering, and product strategy, partnering closely with our Malwarebytes Research and Intelligence teams to stay ahead of evolving threat landscapes. This role requires both deep technical understanding of malware and endpoint security and the ability to translate complex technologies into clear product strategy and customer value. As a senior member of the Core Technology Product Management team, you will play a critical role in shaping the capabilities that power Malwarebytes’ security platform. What You Will Do: Product Strategy & Ownership - Define and drive the product strategy and roadmap for Malwarebytes core protection technologies. - Translate threat intelligence, market trends, and customer needs into technical product requirements and prioritized initiatives. - Act as the product owner for core security capabilities that power Malwarebytes protection, detection and remediation technologies. Threat Intelligence & Security Innovation - Partner closely with Malwarebytes Research and Intelligence teams to identify emerging threats, shifts in the security landscape, and opportunities for new protection capabilities. - Maintain deep expertise in the modern threat ecosystem, including malware, ransomware, exploits, and malicious infrastructure. Cross-Functional Leadership - Collaborate with engineering teams to prioritize features, manage agile backlogs, and guide sprint planning. - Build strong partnerships across engineering, research, marketing, sales, and customer success to deliver impactful security capabilities. - Work with other product managers to ensure core technologies are effectively integrated into broader Malwarebytes products and platform strategy. Communication & Evangelism - Clearly articulate the value and capabilities of Malwarebytes core technologies to internal stakeholders and external audiences. - Deliver technical product presentations, demonstrations, and roadmap briefings to leadership, partners, and customers. - Serve as a subject matter expert on Malwarebytes core protection capabilities. Skills You'll Need to Have: - 7+ years of product management experience, preferably in cybersecurity or endpoint security. - Strong technical background with experience working closely with engineering, security research, and threat intelligence teams. - Deep understanding of modern malware techniques, including ransomware, exploits, malicious websites, and advanced threats. - Experience analyzing and handling malware samples and threat artifacts. - Strong knowledge of Windows, macOS, and mobile operating system internals, particularly how threats exploit these environments. - Experience operating in Agile/Scrum development environments, including backlog prioritization and sprint planning. - Ability to analyze data and derive insights, including the ability to write and interpret SQL queries. - Exceptional communication and collaboration skills, with the ability to work effectively across multiple organizational levels. - Proven ability to translate complex technical concepts into clear product direction and customer value. Preferred - Advanced degree in Computer Science, Cybersecurity, or a related technical field. - Experience building or managing endpoint protection, anti-malware, or threat detection technologies. - Hands-on experience with security tooling, reverse engineering, or threat analysis workflows. Perks & Benefit: - Comprehensive medical, dental, and vision insurance coverage - Employee Referral Bonus Program  - Wellness programs   - 401k and employer matching for (US Employees) - Comprehensive Time Off policy - An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region) Legal Language: (US Employees Only) Applicants have rights under the Federal Employment Laws: - Employee Polygraph Protection Act - Know Your Rights: Discrimination is Illegal - Family and Medical Leave Act (FMLA) This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

• Prioritize technical and functional requests considering product impact, value delivered, risks, and platform health. • Plan, maintain, and communicate the technical roadmap (enablers, upgrades, refactors, and structural improvements), linking initiatives to business metrics and strategic objectives. • Lead technical discovery with Engineering, Product, and Design, ensuring clarity on the problem, functional and non-functional requirements, acceptance criteria, and scope alignment. • Map dependencies, risks, and cross-system impacts, ensuring predictability in execution. • Facilitate technical decisions with Engineers and Architects, ensuring understanding of trade-offs between cost, risk, time, and quality. • Oversee the lifecycle of APIs and integrations: versioning, impact on consumers, functional/non-functional requirements, and alignment across squads. • Ensure performance, scalability, security, and resilience requirements are defined, documented, and prioritized when they affect user experience or platform health. • Act as a bridge between product needs and architectural standards, contributing to informed technical decisions. • Monitor and influence key stability and operational metrics (e.g., availability, latency, recurring errors, evolution of technical debt). • Support the strengthening of quality practices with engineering: testing, technical documentation, versioning, rollout processes, and validation. • Map, classify, and prioritize critical technical debt, ensuring visibility for stakeholders and alignment with the roadmap. • Participate in incident management and post-incident analyses, ensuring that learnings are converted into product and engineering actions. • Facilitate technical rituals and cadences that support clear decision-making, predictability, and transparency across teams. • Raise the level of technical understanding within the Product team, supporting the definition of non-functional requirements and analysis of systemic impacts. • Orchestrate functional and technical approvals with QA, Engineering, Business, and Design. • Communicate vision, risks, dependencies, and outcomes clearly and understandably to technical and non-technical audiences.