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CDW logo
CDW

CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.

Manager, Engineering – Collaboration

Software EngineerSoftware EngineerFull TimeRemoteSeniorTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

76 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Manager, Engineering – Collaboration

CDW

• Demonstrate focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets • Understand and align the engineering team to ensure overall Services strategy is implemented • Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction surveys • Manage workload, prioritize and assign resources • Foster a customer-centric, coworker-first culture

Job Requirements

  • Bachelor’s Degree and 5 years of relevant experience, OR 7 years of related consulting or IT services delivery experience
  • Previous consulting leadership experience required
  • Process management and improvement
  • Experience in ITIL
  • Knowledge of Cisco, Zoom, Microsoft Teams, Five9, Webex, or RingCentral products and services, a plus

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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