• Demonstrate focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets • Understand and align the engineering team to ensure overall Services strategy is implemented • Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction surveys • Manage workload, prioritize and assign resources • Foster a customer-centric, coworker-first culture

• Complex ABAP programming, testing, and debugging functions related to SAP modules. • Understand the requirements from provided functional designs and transform these requirements into technical designs and development. • Close communication with functional teams /designers and build professional relationships with clients.

• Provide support in systems engineering and analysis for complex systems development • Collaborate and build trusting relationships with SSI colleagues through delivery excellence • Contribute to team activities across life cycle systems engineering processes from stakeholder needs through validation • Analyzes complex systems, processes, and organizational architectures to improve development activities and outcomes • Assesses current state and collaborate with team members to provide high-value solutions • Study Systems Engineering best practices to improve program performance • Support modeling complex systems and how to apply model-based systems engineering (MBSE) methods • Learn to read and use relevant modeling language(s) (SysML, UML, BPMN, Graphs, et al.) • Facilitate shared human understanding and organizational learning through proficient communication, professional development, and delivery excellence • Apply model-based systems engineering methods for systems and enterprise architecture development • Capture documented knowledge and programmatic plans in system models • Capture knowledge of SMEs and team members in system models including assumptions, rationale, requirements, and decisions • Support modeling activities within the SSI team for internal projects • Collaborate closely with SSI team members to learn and improve best practices • Generate reports, capability briefings, plans, and other required products

• Program opinion surveys using our user-friendly platform. • Use data testing in excel to ensure that all programming scenarios are set up correctly. • Be responsive as needs of the survey change throughout the day. • Withhold and promote company's Quality of Standards. • Setting up and managing daily quotas. • Providing advice on survey programming and quotas. • Being responsive and anticipating needs/requests. • Segmenting general population into demographic groups. • Understanding of data and statistical analysis. • Ensuring data integrity, questioning the data and producing error free reports.