• Resetear las contraseñas de los usuarios, orientándolos sobre cómo realizar este proceso. • Asegurar que el usuario logra acceder y conservar la nueva. • Restablecer intentos de evaluación en la plataforma LMS cuando el usuario ha superado el límite, coordinando con Aprendizaje las ocasiones para realizar esto. • Orientar a los usuarios sobre el uso de aplicativos, problemas en los navegadores, y configuración y uso de redes. • Crear artículos o programas mediante configuración en LMS (plataforma) según sea solicitado. • Crear acceso a los usuarios y actualizar los accesos con información proporcionada sobre nuevos ingresos y ceses. • Realizar reporte de casos y soluciones brindadas, enfatizando las frecuencias y automatizar las respuestas frecuentes. • Reportar errores en descargas o información inexacta desde plataforma LMS. • Brindar orientación a usuarios sobre dificultades de conexión (en coordinación con Telecomunicaciones). • Revisar y responder consultas en correo HelpDesk@antamina.com relacionadas a temas técnicos de plataforma LMS, en un máximo de 12 horas.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible. In this role, you will engage deeply with GitLab through the command line; analyzing logs, system behavior, and application performance with strong Linux fundamentals and an understanding of how GitLab’s components interact end-to-end. You may partner with Product and Engineering to reproduce and document edge-case defects using sanitized or redacted data, or contribute directly to the product by opening merge requests that resolve customer-impacting issues. Beyond resolving individual cases, you’ll help strengthen GitLab by improving documentation, support workflows, and institutional knowledge, ensuring that lessons learned in highly regulated environments benefit the broader platform; all while working in a fully remote, highly collaborative environment built on trust, autonomy, and shared ownership. Some examples of our projects: - A tool to quickly analyze strace output - A solution to capture the state of a customer’s server for easier troubleshooting - A functionality to ChatOps to make it easier to identify user accounts on GitLab.com What you’ll do - Collaborate closely with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex issues in GitLab deployments operating under strict security, compliance, and operational constraints. - Perform deep, hands-on technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior, often with limited telemetry or incomplete datasets. You will trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes; frequently partnering with GitLab Product, Development, and Infrastructure teams to ensure outcomes that meet both mission and platform reliability requirements. - Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues. - Participate in regular pairing sessions with other Support Engineers and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes. - Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient. - Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments. - Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions. What you’ll bring - Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position - Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution - Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues in complex environments - Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller frameworks (preferably Ruby on Rails) to investigate and resolve issues - Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows - Skill in creating and maintaining clear, accurate support content and technical documentation - Ability to explain complex technical topics in a clear, empathetic way to customers and coworkers with varying technical backgrounds - Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes - Understanding of common information security and compliance concepts and controls (for example DISA STIG and SELinux), and eligibility to work on United States federal customer environments as required for this role About the teamAt GitLab Federal, LLC, the U.S. Government Support Engineering team partners with public sector organizations and United States government agencies to support GitLab in highly secure, mission-critical environments. Our work directly enables national security outcomes, supporting customers across the Intelligence Community, Department of War, and other federal, state, and local government entities operating within regulated and restricted boundaries. We are embedded within Support Engineering and work closely with Product, Development, Infrastructure, Customer Success, and Sales to solve complex, high-impact technical challenges. Our team frequently dives into code, logs, and architectural behavior to understand not just what is failing, but why; especially in environments with sanitized data, limited visibility, and strict compliance controls such as FedRAMP. We collaborate asynchronously across time zones and through structured pairing and discussion to share knowledge, strengthen solutions, and continuously improve how GitLab supports secure, air-gapped, and regulated deployments, while upholding GitLab's standards for rigor, transparency, and technical excellence. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $75,600—$162,000 USD How GitLab will support you - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry. Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk. Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs. You, as the Support Engineer (TSE) will support ReversingLabs customers along with other members of the cybersecurity technical support team. The (TSE) will work closely with our product management and development teams to be the voice of the customer. We are looking for a Technical Support Engineer that is hard working and committed to customer success. The Technical Support Engineer (TSE) should be comfortable living in both the Support and Engineering environments, translating internal “Engineering-speak” into a clear and concise language for the customer. The TSE will field queries via phone, email, text and web portal of the CRM solution. Queries will range in complexity from “how to” questions through involved debugging and malware analysis efforts. As a member of our Technical Support team, you will join a team of bright, fast-paced professionals. You’ll work in a cutting-edge cloud environment and malware analysis appliances that powers our company’s impressive growth. We are smart, innovative, ambitious, and are looking for people of the same fabric to join us. What You Will Do - Provide exceptional customer service while responding to email, phone and online requests for technical support - Troubleshoot complex technical problems for remote customers - Maintaining Confluence, documenting workarounds, solutions, best practices, white papers to share with support teams locally and worldwide - Perform under SLA service quantity and quality KPIs, create periodic service reports for upper management - Partner with Product, Engineering and Customer Success to provide the voice of the customer, identify the types of issues that generate the most support volume, and evolve the product to eliminate the highest support volume generators - Manage communications about escalated issues internally and with customers - Maintain an in depth technical knowledge of all ReversingLabs products - Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle - Assist customers in the installation and deployment of ReversingLabs products and services - Track and monitor all support cases to ensure timely resolution and follow-up - Clearly identify, document, and find solutions for customer issues and product problems - Escalate critical customer situations to the appropriate level of management and engineering expertise - Develop and execute test scenarios to duplicate identified problems - Create workaround procedures until permanent fixes can be put in place and remain engaged both internally and with customers to ensure issues are resolved in a timely manner What We Are Looking For - Working knowledge of Python, JSON and RESTful API’s; Go is a plus - Experience with Linux, including supporting Linux-based applications - Networking Experience; experience with acquiring and analyzing packet captures - Substantial prior experience in L3 and L4 technical support, demonstrating expertise in resolving complex issues and providing high-level technical solutions - Experience in providing Technical Support to worldwide customers - Proven expertise with SaaS solutions and Cloud technologies - Possess a strong work ethic and team player mentality - Ability to multitask, resourcefulness and flexibility for on-call rotation - Pride of ownership around customer issues, strive to be part of the customer's success, with a professional proactive attitude - Exceptional time management and organizational skills - Excellent customer facing communication skills (verbal and written), ability to absorb customer’s complaints and insure them with productive handling of issues at hand - BS/MS Degree in Business Administration/Computer Science or equivalent technical certifications Benefits & Perks: Designed for How You Work, Live, and Grow💰 Compensation & Financial Security - Base Salary: $89,000 – $99,000 plus performance-based bonus or commission (role-dependent), a comprehensive Total Rewards package and equity so you share in the success you help build. - 401(k) with both Traditional and Roth options to support your long-term financial goals - Flexible Spending Accounts (Health Care & Dependent Care) to help maximize tax savings 🩺 Health & Well-Being - Exceptional medical coverage, ReversingLabs covers nearly 90% of premiums across all coverage levels, significantly reducing out of pocket costs - Health Reimbursement Arrangement (HRA): we reimburse your medical deductible, providing an extra layer of financial protection and peace of mind - 100 % Employer-paid dental, vision, disability, and life insurance - Voluntary benefits including life insurance, Hospital Indemnity, and Accident coverage for added flexibility and protection - Pet insurance: because family comes in many forms 🐾 - Complimentary Calm app membership to support mindfulness, focus, and better sleep 🌴 Work-Life Balance & Flexibility - Flexible PTO: take the time you need to recharge and take care of what matters most - Quarterly Wellness Weekends: company-wide 3-day breaks built into the year to truly rest and reboot. - Remote work stipend to help offset internet and cell phone expenses - Volunteer Time Allowance: 8 paid hours annually to support a 501(c)(3) organization you care about 🚀 Growth, Learning & Culture - Continuous learning and development with full access to Udemy Business - Clear paths for advancement, internal mobility, and ongoing career development - A collaborative, innovative, and remote-first environment where your work has real impact 🌟 Workplace Recognition - ReversingLabs is proud to be recognized as a Best Workplace by Inc. (2025) and a Best Place to Work by Built In (2025 & 2026) across multiple categories. Reflecting our commitment to building a workplace where people feel valued, supported, and empowered to grow. About UsReversingLabs was founded in 2009 with the mission to offer the ultimate threat detection solutions. Our security products are used by some of the largest organizations in the world, including 2 of the top 3 banks, 4 of the top 6 software companies, and 2 of the top 6 insurance companies. We have been honored with numerous awards through the years including the 2023 Global InfoSec Award, 2022 CDM Global Infosec Awards, 2021 SC Media Trust Award for Best Threat Intelligence Technology, a 2020 Stevie Award, and the 2017 JPMorgan Chase Hall of Innovation Award for our truly unique malware and explainable threat intelligence products. Our pioneering technologies, exceptional products, and successful customer deployments also drove investments in ReversingLabs by some of the prominent investors in the world. With remote employees throughout the United States and England, and offices in Boston, United States and Zagreb, Croatia, ReversingLabs will continue to deliver groundbreaking innovation with top global talent. We are committed to an inclusive and diverse team. ReversingLabs is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ReversingLabs is an equal opportunity employer. Applicants only - Recruiting agencies, please do not contact.

• Analyze cryptocurrencies using technical analysis • Prepare written and audio reports based on your analysis • Issue trading signals on intraday, short- and medium-term timeframes