• Plan, implement, and manage highly strategic commercial activities and pipeline to short and long term business goals and annual revenue targets • Manage day-to-day operations for high-profile, strategic cruise accounts including promotions setup, performance health monitoring, merchant and customer support, and ongoing initiative preservation • Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders • Synthesize data such as performance metrics, credit metrics, and overall feedback to make effective recommendations • Serve as liaison between the Cruise Commercial business and Legal, Compliance, Fraud, Product, Analytics, Customer Service, and Underwriting/Credit teams, ensuring alignment and collaboration • Leverage Artificial Intelligence (AI) and automation to optimize business processes, reduce waste, improve quality, and enhance overall efficiency • Utilize your excellent organizational and time management skills to ensure projects remain on schedule

• Manage core administrative processes for the EC team, including procurement, contracting, vendor management including payment, petty cash, and logistics support, and support response teams with administrative needs • Develop, maintain and improve procedures and systems for operational documentation, financial tracking, procurement files, and compliance logs. • Ensure all team and response operational and admin processes are aligned with global policies and procedures. • Develop and maintain a centralized repository of templates, SOPs, decision memos, tools, and good practices for both team operations and response admin. • Provide surge capacity during the earliest phases of crisis responses, acting as an additional operator supporting scoping, setup, and early implementation. • Run or support the “back office” of a response launch, including procurement, vendor coordination, logistics, travel, and financial tracking. • Maintain compliance with GD policies and operational standards throughout response activities. • Capture lessons learned during responses and contribute inputs to post-response debriefs and product improvements. • Support management of crisis response surge rosters, ensuring a systematic approach to deployments and fostering a learning mindset.

• Lead an operations team of approximately 40 to 50 associates supporting the business of Exclusive Networks North America. • Ensure operational excellence and a positive employee experience. • Support the day-to-day operations of the team, working with employees and their functional managers. • Work with HR to screen and hire the right candidates. • Assess labor market competitiveness and suggest changes to retain employees. • Build relationships with other leaders in the Philippines. • Provide coaching and performance management to team members. • Understand position expectations and analyze required competencies. • Optimize productivity and align team objectives with organizational goals. • Drive employee engagement initiatives and maintain a positive work environment. • Monitor team performance metrics and implement corrective actions. • Ensure compliance with labor laws and company policies.

• Lead an operations team of approximately 40 to 50 associates supporting the business of Exclusive Networks North America. • Ensure operational excellence and a positive employee experience in support of the development of the North American business. • Report to the Senior Director, Sales Operations in North America. • Support the day-to-day operations of the team, working with the employees and their functional managers to meet KPIs and SLAs. • Work with local HR and functional managers to screen and hire the right candidates. • Suggest changes to retain employees based on the competitiveness of the labor market. • Provide coaching, mentoring, and performance management to team members. • Analyze competencies and develop strategies to cover potential gaps. • Lead teams through organizational changes with clear communication and support. • Monitor and report on team performance metrics, identifying areas for improvement and implementing corrective actions.