• Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership. • Document current and target state for – tooling landscape and integrations business processes across provisioning, support, change, and operations dependency maps across platforms, teams, vendors, and systems SOPs, runbooks, and rollback procedures • Identify process gaps, duplication, manual workarounds, and tooling rationalization opportunities. • Support lifecycle management across tools and platforms, including onboarding, change, refresh, end of support, and retirement planning. • Maintain RAID log, decision log, action tracker, and requirements traceability. • Produce concise executive dashboards on progress, blockers, risks, and next steps. • Structure operational cost drivers such as tooling, support effort, vendor dependencies, and manual activities into analysis-ready formats.

• Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership. • Document current and target state for – tooling landscape and integrations business processes across provisioning, support, change, and operations dependency maps across platforms, teams, vendors, and systems SOPs, runbooks, and rollback procedures • Identify process gaps, duplication, manual workarounds, and tooling rationalization opportunities. • Support lifecycle management across tools and platforms, including onboarding, change, refresh, end of support, and retirement planning. • Maintain RAID log, decision log, action tracker, and requirements traceability. • Produce concise executive dashboards on progress, blockers, risks, and next steps. • Structure operational cost drivers such as tooling, support effort, vendor dependencies, and manual activities into analysis-ready formats.

• Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership. • Document current and target state for – tooling landscape and integrations business processes across provisioning, support, change, and operations dependency maps across platforms, teams, vendors, and systems SOPs, runbooks, and rollback procedures. • Identify process gaps, duplication, manual workarounds, and tooling rationalization opportunities. • Support lifecycle management across tools and platforms, including onboarding, change, refresh, end of support, and retirement planning. • Maintain RAID log, decision log, action tracker, and requirements traceability. • Produce concise executive dashboards on progress, blockers, risks, and next steps. • Structure operational cost drivers such as tooling, support effort, vendor dependencies, and manual activities into analysis-ready formats.

Role Description The Duty Drawback Specialist assists with processing duty drawback claims, analyzing import and export data, preparing and submitting drawback claims. This position is remote for a Utah based service company. - Perform import and export data entry in accordance with procedures - Prepare and submit drawback claims with thoroughness and accuracy - Maintain documentation records in accordance with regulations and company SOPs - Support lower-complexity clients and claims - Apply basic proof of export and claim validation rules - Navigate all required drawback systems and programs - Progressively build independence toward filing lower- to mid-complexity claims - Build solid relationships with internal and external partners - Support the duty drawback team as needed Qualifications - 2-3 years of experience with import entry and customs brokerage process - Solid understanding of supply chain, import, and export processes - Knowledge of duty drawback regulations with some processing experience a plus - Ability to work independently and thrive in a fast-paced collaborative environment - Excellent communication and relationship building skills - Strong data analytics and attention to detail - Adaptable self-starter comfortable with ambiguity - Proficiency in Microsoft Excel and/or other data analytic tools - Bachelor's degree preferred