Overview The Unified Communications (UC) Engineer is responsible for the design, development, administration, and ongoing support of the organization’s Cisco Webex Unified Communications ecosystem, including Webex Calling, Webex Contact Center, and Webex Connect. This role ensures secure, reliable, and scalable cloud-based voice, messaging, and customer engagement services that support both internal collaboration and external customer interactions. The UC Engineer acts as a technical subject matter expert, partnering with infrastructure, network, security, application, and business teams to deliver high-quality communication services, support platform integrations, and drive continuous service improvement. Will serve as a technical advisor for Unified Communications and Contact Center services. **** Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas.**** ***This is a temp to perm hire position*** Responsibilities JOB FUNCTIONS Essential Functions: - Administer and engineer enterprise cloud-based Unified Communications platforms, including Cisco Webex Calling, Webex Contact Center, and Webex Connect, using Cisco Control Hub. - Design, configure, and maintain calling and contact center services, including locations, licenses, PSTN services, phone numbers, users, workspaces, auto attendants, IVRs, queues, routing strategies, voicemail, skills-based routing, and digital channels. - Develop and manage enterprise dial plans, numbering strategies, E911 configurations, and telephony policies to ensure regulatory compliance and operational consistency. - Monitor, maintain, and optimize UC and Contact Center platforms to ensure high availability, performance, call quality, and adoption, proactively identifying and resolving issues. - Provide Tier 3 / highest-level technical support and escalation management, including complex troubleshooting, SLA-driven issue resolution, and coordination with Cisco TAC, carriers, and third-party vendors. - Manage full user, license, and role lifecycle governance, including provisioning, deprovisioning, access controls, and enforcement of least-privilege security models. - Design, implement, and support integrations between communications platforms and enterprise systems such as Epic, Salesforce, ServiceNow, and other business applications. - Ensure security, compliance, and audit readiness by implementing platform controls and maintaining adherence to organizational standards and regulatory requirements (e.g., HIPAA, PCI, GDPR where applicable). - Develop and maintain reporting, analytics, and dashboards using Webex Contact Center Analyzer and platform tools to measure performance, productivity, and service quality. - Lead or support migrations and major initiatives, including transitions from legacy or on-premises telephony/contact center platforms to cloud-based solutions. - Create and maintain comprehensive technical documentation, including system designs, workflows, runbooks, standards, and procedures in centralized, secure repositories. - Partner with enterprise stakeholders and customers as a trusted technical advisor, translating business needs into technical designs, workflows, use cases, and solution recommendations. - Collaborate with network, cloud, security, application, PMO, and support teams, serving as a subject matter expert throughout project planning, execution, testing, and lifecycle management. - Contribute to platform strategy, architecture, and continuous improvement, including roadmap planning, vendor evaluation, optimization initiatives, and adoption of industry best practices. - Mentor and provide technical guidance to other IT staff, supporting skills development, operational maturity, and consistent delivery of Unified Communications services; participate in after-hours support as required. Knowledge, Skills and Abilities: - Working knowledge of system design, testing, implementation, and IT service management (ITSM) processes, including the ability to analyze workflows, support User Acceptance Testing (UAT), manage incidents, problems, and changes using ServiceNow, and contribute to the development and enforcement of operational standards and procedures. - Strong customer service and stakeholder engagement skills, with the ability to build trust, actively listen, and communicate technical concepts clearly to both technical and non-technical audiences. - Advanced analytical, troubleshooting, and problem-solving skills, with the ability to diagnose complex Unified Communications and Contact Center issues and develop solution-focused recommendations. - Excellent written and verbal communication skills, including the ability to produce clear, accurate technical documentation, standards, and operational procedures. - Ability to manage multiple priorities and projects simultaneously, effectively organizing work, meeting deadlines, and operating in a fast-paced enterprise environment. - Advanced critical thinking and decision-making abilities, enabling independent judgment while aligning solutions to organizational standards and business objectives. - Strong technical aptitude and systems knowledge, including understanding the capabilities, limitations, and integration points of enterprise computing and communications systems. - Ability to work both independently and collaboratively, requiring minimal supervision while contributing effectively within cross-functional teams. - High attention to detail and accuracy, ensuring system configurations, documentation, and changes are implemented correctly and consistently. - Adaptability and willingness to embrace change, including rapidly learning new technologies, responding to evolving business needs, and supporting continuous improvement initiatives. Qualifications QUALIFICATIONS: Education: Bachelor's Degree (higher degree accepted) in Information Technology, Computer Science Or Engineering OR Associates Degree (higher degree accepted) Plus 5 years equivalent practical experience -Required Work Experience: - 5 years of experience supporting enterprise Unified Communications and/or Contact Center platforms, including cloud-based UCaaS and CCaaS solutions. - Required - 5 years of hands-on administration and engineering experience with Cisco Webex Calling and Webex Contact Center, including Control Hub configuration and platform operations. -Required - 5 years of Experience designing, deploying, and supporting call routing and telephony services, including dial plans and call flows/IVRs, queues, skills-based routing, and digital channels. -Required - 5 years of Proven ability to troubleshoot complex UC and Contact Center issues, including call quality, connectivity, signaling, and provisioning across hybrid and cloud environments. -Required - 3 years of Experience with enterprise integrations, including CRM and ITSM platforms such as Epic, Salesforce, ServiceNow, and other API-driven integrations. -Required - 3 years of Experience with Webex Connect and digital workflow orchestration, including messaging and automation. -Required - 3 years of Experience with reporting, analytics, and Workforce Optimization tools, including contact center performance dashboards, Quality Management (QM), and Workforce Management (WFM). -Required Licenses and Certifications: - Information Technology Infrastructure Library (ITIL 4) Certificate -Within 6 Months - Required - Cisco Certified Specialist – Collaboration Core (350-801 CLCOR) Certificate - Upon Hire -Required - Cisco Webex Calling and Webex Contact Center certifications Certificate -Upon Hire -Required

Overview At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. We are looking for a Systems Integration Specialist, with deep expertise in Compulink, to join our growing team. Reporting to the Director of Systems Integration, this position is responsible for the implementation, enhancement, and support of clinical applications deployed throughout VIP. This is a remote position with some travel to meet with the practices within the company. Responsibilities What You Will Do: - Implement, enhance and support clinical applications - Assist with the creation of standard departmental processes to meet operational goals - Adhere to IS project management standards and appropriately see projects through the project life cycle - Analyze workflow to determine system enhancement needs and changes - Work with leadership, Optical team members, and other applicable departments to prioritize system enhancements - Lead testing and implementation of enhancements - Support existing and new system features on training, go-live, and enhancements as appropriate - Plan, document and execute application features and functionality as per vendor requirements - Conduct problem analysis and issue resolution for issues related to software through the vendor support mechanisms - Provides training to office Super Users on application functionality Qualifications What You Will Bring: - Bachelor’s degree in systems, business management or related field, or more than 5 years of experience in a systems-related role in patient-facing healthcare settings. - Experience with practice management systems, including Compulink, is required. - Experience in Optical sales in preferred. - General/basic knowledge of SQL is preferred. - Exhibit customer service skills necessary to provide ongoing support for end users. - Excellent communication skills adapted to the requirements of the customers. - Ability to manage competing expectations and priorities. What we offer: - Competitive compensation package - Excellent comprehensive benefits - 401(K) - Significant eye care discounts - Continuing education allowances - Career growth and development - PTO and holidays off We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we’re excited about what’s next. Join us. General Summary: UNUM is seeking an innovative z/OS Systems Programmer to support and modernize its mainframe environment, focusing on resiliency, future business needs, and emerging technologies. This role involves installing, configuring, customizing, and maintaining z/OS and related IBM and non-IBM software, while collaborating across teams. The position emphasizes working on proofs of concept (e.g., zCX, WAZI, data virtualization solutions), evaluating new and existing technologies, and preparing the mainframe for future initiatives. Responsibilities also include system monitoring, tuning, troubleshooting, and providing technical guidance to team members. The z/OS Systems Programmer will: - Bachelors degree in computer science, information systems, engineering, or the equivalent unique education, specialized experience, skills, knowledge or training - Install and customize IBM and third-party software using SMP/E or vendor specific installation - Provide leadership within the team - Provide mentoring to others inside and outside the team - Research and evaluate software products. - Ensure 24x7x365 Business reliability, availability, and scalability - Support of Capacity Planning, Disaster Recover, etc. Required Skills - 5+ years of z/OS operating experience. - Focus on Print products (CA-SPOOL, CA-Deliver, SystemWare, CA-VIEW, LRS, etc) - Comprehensive knowledge of z/Enterprise server technology, software technology, systems analysis, research techniques, systems development standards and quality and cost controls. - Advanced knowledge of components of z/OS operating system, SYSPLEX, CICS/TS, DB2, TSO, JES2, WLM and interaction. - Skilled at JCL and REXX - Knowledge of multiple software components SMPE, HCD/IOD, JES2, VTAM, TCP/IP, TSO/ISPF, SYNCSORT, SDSF, SMF, WLM, RACF, WebSphere MQ, z/OSMF, and various OEM system software such as MOBIUS, Tivoli SA, VPS, CA-VIEW, SAS - Strong communication, analytical, and organizational skills and multitasking. - Able to install and integrate third-party software. - Able to document troubleshoot problems and communicate with business and technical personnel at all levels. - Understanding/use of cloud technologies - RACF security components, concepts and understanding. #LI-AS3 #LI-Remote ~IN1 Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $89,400.00-$183,500.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum

• Architecture Leadership: Design and oversee distributed systems architectures, focusing on resilience, low latency, and scalability within the AWS ecosystem. • Engineering Management: Lead development teams, promoting technical excellence and ensuring the delivery of clean, efficient code. • Product Vision: Translate complex business needs (such as financial models and analysis engines) into elegant technical solutions. • Automation Culture: Implement and optimize CI/CD pipelines, ensuring security and agility within Linux environments. • Technical Mentorship: Raise the team's technical bar through code reviews, design sessions, and the dissemination of best practices in Python and Infrastructure as Code (IaC).