For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: This role is a client-facing Receptionist who serves as the first point of contact for a busy legal practice supported by Job Duck. The position plays a critical role in delivering a professional, welcoming experience while ensuring daily administrative operations run smoothly. The ideal candidate is confident on the phone, highly detail-oriented, and comfortable managing a fast-paced environment with frequent client interactions. Day to day, this person will support document handling, scheduling, and call management while collaborating closely with internal staff. This role is well suited for someone who enjoys structure, values accuracy, and takes pride in providing excellent client service. Compensation: 1015 USD to 1100 USD Responsibilities include, but are not limited to: - Support daily administrative operations as assigned - Communicate clearly with internal staff regarding client needs - Maintain accurate records and follow established workflows - File documents received via email into the correct systems - Schedule meetings and manage calendars accurately - Answer and route incoming calls in a professional and friendly manner - Draft documents using provided templates Requirements: • Full-time role aligned with Eastern Standard Time business hours • Schedule: 8:00 AM to 5:00 PM EST • English-only position with clear, professional spoken communication required • High-volume inbound call environment • Remote role supporting a U.S.-based legal team through Job Duck Software and Tools: • Clio CRM • Outlook Email • Clio Calendar • U-Voice VOIP system • Microsoft Suite • Virtual Machine environment Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions!  Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

• Manage complex, multi time zone calendars for the CEO and C-Suite - anticipating conflicts and proactively negotiating solutions • Triage high-volume email and draft, proofread and format executive correspondence, slide decks and proposals • Serve as day-to-day point of contact for internal and external stakeholders, ensuring leaders stay focused on high-value priorities • Coordinate domestic and international travel, including visas, risk-mitigation protocols and on-site logistics • Plan and execute hybrid/virtual leadership off-sites, annual strategy sessions and executive briefings end-to-end • Handle industry-event registrations and related logistics; reconcile expense reports to maintain budget compliance • Assemble and circulate weekly leadership status reports, synthesizing inputs from multiple departments into concise executive summaries • Track action items and follow-ups, ensuring timely completion and transparent communication across functional teams • Provide project-management support for strategic initiatives as needed • Maintain confidential files and records, ensuring adherence to policies and security protocol • Identify and implement process improvements that streamline administrative workflows and enhance virtual-team collaboration—including automation and AI tools

• Schedule all client progress meetings based on term cadence • Schedule additional client meetings as needed based on action items • Monthly — schedule Tech Best Practices sessions • Quarterly — schedule State of the Company meeting (include SME) • Manage and launch Calendly scheduling • Perform ad hoc tasks as assigned by stakeholders • Provide general administrative assistance across teams • Request tax documents from clients • Locate tax documents when concerns arise • Save tax documents in the appropriate tax folder • Update the tax spreadsheet • Manage team email inboxes and respond or forward messages as needed • Schedule meetings • Update calendars • Sweep and organize emails • Communicate with clients • Assist with basic graphic design tasks • Support digital marketing platform activities as needed • Launch all client meeting progress workflows • Launch client onboarding and offboarding • Update Advyzon, Asana, and client folders in Box • Update spreadsheets and add to domains • Launch tax projects • Update TCC • Prepare initial necessary documents prior to client meetings • Generate asset allocation via Advyzon and edit when gray areas arise • Create next year’s folders and perform cleanup • Update Net Worth in Advyzon • Update Ninety Scorecard

Important things YOU should know: - Fully Remote Opportunity! - Work Schedule: Monday – Friday – 8:00am – 4:30pm - Weekend/Holiday coverage required on a rotational basis. What will YOU be doing for us? Responsible for complex, non-routine administrative functions within the Authorizations Department. This position does not conduct any clinical reviews or initial clinical screenings. What is in it for YOU? - Career growth in an inclusive culture - Paid training - Health benefits - 401 (k) What will YOU be working on? - Ability to perform all Authorization Support Representative duties - Attend meetings with internal and external customers as subject matter experts - Respond to complex, escalated questions from internal and external customers in a thorough and timely manner utilizing communication that is easily understood by others. - Review monthly and quarterly reports for accuracy as assigned - Enter new authorization schedules, guidelines and denial reasons into company systems to ensure successful implementation of new clients. - Monitor quality of outreaches by ASR’s - Monitor inventory management - Utilize resources available to assess issues (set up, system, etc.) follow through to resolution and root cause analysis. - Assist/lead training of new processes and new team members - Assist in delegation of daily market assignments due to volume fluctuation as needed Additional Responsibilities: - Identify trends related to provider submissions of dental services and refer on to internal resources for appropriate research and follow through to resolution. - Coordinate/participate in testing for new processes and system upgrades - Act as liaison for department during implementation of new clients by attending cross functional meetings, understanding deliverables for department, communicating appropriately to team members, and ensuring completion of deliverables timely and accurately. What qualifications do YOU need to have to be a GOOD candidate? Required Level of Education, Licenses, and/or Certifications - High school diploma or equivalent Required Level of Experience - 1+ year of Authorizations experience within Dental industry Required Knowledge, Skills, and Abilities - Knowledge of Dental Procedures, Terminology and Codes - Excellent Computer literacy including strong proficiency in Microsoft Office - Excellent organizational skills to ensure required deadlines are met - Demonstrated problem solving skills to allow for the correct diagnosis of a problem along with potential solutions for resolution - Excellent communication skills What qualifications do YOU need to have to be a GREAT candidate? Preferred Level of Education, Licenses, and/or Certifications - Postsecondary education in a related field Preferred Level of Experience - 3+ years of Administrative/Authorizations experience in dental industry - Previous experience working with Medicare/Medicaid - Leadership/Mentoring Experience - Successful experience working in a remote capacity Preferred Knowledge, Skills, and Abilities - Strong proficiency in Microsoft Office Suite - Ability to quickly learn and incorporate new software into daily duties - Excellent verbal and written skills - Knowledge of Enterprise and/or Electronic Medical Record system - Willingness to learn dental procedures, terminology and codes