• Serve as a subject matter expert on InStride’s services and confidently communicate InStride’s value proposition to a wide range of clinical and operational stakeholders. • Develop and grow referral relationships across your assigned markets, including health system executives, program leaders, referral coordinators, and influential clinicians. • Maintain a consistent servicing cadence with existing referral partners to drive satisfaction, performance, and continued referrals. • Identify and develop new referral channels and community partnerships to expand access to treatment. • Partner with Marketing to plan and execute local campaigns and events that drive referral and intake growth. • Deliver presentations and attend local and regional conferences and events to increase community awareness of InStride; bring clinical and operational partners into meetings as needed. • Collaborate closely with clinical leaders, operations, and growth teams to develop regional strategies to improve referral performance. • Meet individual performance targets and proactively communicate progress and performance trends. • Maintain accurate records in InStride’s CRM and sales tools to track pipeline activity, partner engagement, and outcomes. • Gather and communicate referral partner feedback; partner with Product, Engineering, and Client Success to improve the referral experience and InStride’s solutions.

• Lead, coach, and develop the Support Solutions Specialist and User Engagement Specialist, creating clarity of roles, goals, and growth pathways. • Build a culture of proactive service, empathy, and accountability within the team. • Establish and monitor clear objectives and key results (OKRs) for the team — focused on adoption, user satisfaction, and service quality. • Design repeatable feedback loops to continuously surface user insights, pain points, and opportunities to improve AIP’s digital ecosystem. • Serve as Jira Product Owner and Administrator ensuring structure, workflows, automation, and governance reflect business needs and stay clean, scalable, and well-documented. • Oversee Smartsheet, Miro, and DocuSign administration through the team, providing guidance, governance, and integration opportunities. • Design and lead a structured user engagement program — regular listening sessions, surveys, office hours, and department-level partnerships. • Develop and maintain a Digital Enablement Roadmap that aligns platform investments and process improvements to business priorities.

• Développement et respect du plan d'arrêt de sécurité OneGE • Gestion de la portée en planifiant, organisant et supervisant l'équipe de terrain • Interagir étroitement avec le planificateur de projet dans le développement et la maintenance des calendriers chargés en ressources • Gérer les coûts encourus et prévus • Travailler avec une équipe de projet multifonctionnelle et comprendre tous les éléments livrables qui pourraient affecter l'exécution sur le terrain • Préparer le site du projet avant la mobilisation de l'équipe sur le terrain (c'est-à-dire l'infrastructure, l'outillage, etc.) • Participer activement aux processus de conception, au développement de nouvelles leçons apprises et au processus de retour d'expérience • Gérer la documentation du site (qualité, EHS, rapports quotidiens, comptabilisation du temps, rapports de dépenses, etc.) • Participer activement à la définition des exigences en matière d'outillage spécial avec l'équipe Méthodes et Outillage spécial • Promouvoir les possibilités d'amélioration des marges, les initiatives d'optimisation des coûts et les possibilités d'extension du champ d'application • Contribuer au programme de formation, selon les besoins • Voyager environ 70 à 100 % du temps, selon les besoins

• Development and adherence to the OneGE safety shutdown plan • Manage scope by planning, organizing, and supervising the field team • Work closely with the project planner to develop and maintain resource-loaded schedules • Manage incurred and forecasted costs • Work with a cross-functional project team and understand all deliverables that may affect field execution • Prepare the project site prior to field team mobilization (e.g., infrastructure, tooling, etc.) • Actively participate in design processes, the development of new lessons learned, and feedback processes • Manage site documentation (quality, EHS, daily reports, timekeeping, expense reports, etc.) • Actively participate in defining special tooling requirements with the Methods and Special Tooling team • Promote margin improvement opportunities, cost optimization initiatives, and scope extension opportunities • Contribute to the training program as required • Travel approximately 70–100% of the time, as required.