Travel Support Specialist – (Remote) Location: Remote – USA Based Schedule: Flexible | Part-Time or Full-Time Options About Us: We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions. Position Overview: We're looking for a motivated, detail-oriented Travel Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. Key Responsibilities: - Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Provide accurate information about travel bookings, itineraries, and policies - Troubleshoot common client issues and escalate complex matters as needed - Maintain up-to-date knowledge of supplier systems, policies, and procedures - Follow up with clients to ensure satisfaction and support post-booking - Log all communications accurately using internal systems - Maintain high levels of professionalism and empathy Preferred Qualifications: - Prior experience in customer service or the travel industry is a plus (but not required) - Strong communication skills and ability to work independently - Comfortable using online tools, booking portals, and CRM systems - Tech-savvy with a quiet, professional home workspace - Passionate about helping others and delivering great service - Must be 18+ and authorized to work in the United States What We Provide: - Full training and ongoing mentorship - Travel agent certification (if desired) - Access to travel discounts and perks - Supportive online community and tools to help you succeed $20,000 - $65,000 a year 🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

Job Title: Cruise & Resort Reservation Specialist Location: Remote Are you passionate about travel and eager to build a rewarding career from anywhere? Join our team as an Cruise & Resort Reservation Specialist and help clients create unforgettable travel experiences while enjoying flexible hours, unlimited earning potential, and exciting travel perks! What You'll Do: - Assist clients in booking flights, accommodations, and vacation packages tailored to their preferences. - Provide personalized travel recommendations using our trusted supplier network. - Stay informed on industry trends, promotions, and exclusive deals to offer clients the best options. - Utilize booking platforms to secure discounted rates, upgrades, and special offers for clients. - Manage client relationships, ensuring seamless communication and top-notch customer service. - Work independently while benefiting from ongoing training, tools, and mentorship Why Join Us? - ✔ Flexible schedule—work part-time or full-time from anywhere. - ✔ No experience required—comprehensive training and certification provided. - ✔ Access to exclusive travel perks like discounted rates, FAM trips, and complimentary stays after supplier certifications. - ✔ Opportunity to build your own travel business backed by an established and award-winning agency. Who We're Looking For: - Individuals with a strong passion for travel and customer service. - Excellent communication and interpersonal skills. - Self-motivated individuals who excel at working independently. - Comfortable with online booking systems and digital tools (training provided). - Eager to learn, grow, and take control of your income potential. $20,000 - $70,000 a year If you're ready to turn your love for travel into a rewarding career, apply now and start your journey with us!

Customer Service Representative  Location: Sarasota, FL and Work From Home Employment Type: “Full-time” Supporting: “Customer Care” About Us  We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact - Guide customers through questions, concerns, or challenges they encounter while using the product or service  - Listen actively to understand the root of the issue and provide clear, effective solutions  - Record detailed call information for auditing, reporting, and follow-up purposes  - Maintain and update customer records to ensure accurate and current information  - Identify opportunities to introduce customers to new or enhanced services that meet their needs  - Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… - Super-positive and empathetic: you see the best in people and know how to bring it out - A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment - Passionate about bringing solutions to providers - Excited to learn new techniques and systems Your day to day is… - Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively - Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience - Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively - Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels - Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. - Excellent communication and interpersonal skills, both in verbal and written form - Customer service experience, preferably in a healthcare or technology-related field - Strong problem-solving abilities and adaptability in a fast-paced environment - Exceptional organizational skills and attention to detail - Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: - Flexible work environment - Competitive PTO - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $21—$26 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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