CTG is looking for an experienced Test Analyst for one of our clients. Duties: - Demonstrate the ability to quickly learn technology of the assigned system functions. - Perform manual testing of web-based, front-end interface applications. - Write, review, and revise test cases and testing scenarios. - Execute test cases written by others. - Create test data for testing purposes. - Log and escalate incidents during test execution. - Document individual test results/incidents. - Write and review test summary reports. - Verify data setup to ensure proper testing. - Adhere to client and CTG procedures and guidance on testing processes. - Interact with Subject Matter Experts (SMEs) to resolve testing issues and incidents. - Escalate complex or global issues/roadblocks to the Test Lead. - Report test metrics to the Test Lead. - Utilize tools such as Adobe Standard, MS Word, SharePoint, MS Excel, Outlook, SQL, and JIRA. Skills: - Comprehension of test concepts, plans, cases, and issue tracking/resolution. - Accuracy in testing and delivering test documentation. - Strong analytical skills. - Strong time management and organizational skills. - Good documentation practices and adherence to protocols. Experience: - Previous experience in manual testing of web-based applications. - Familiarity with test concepts, test cases, and issue tracking tools (e.g., JIRA, ALM). - Experience using tools like MS Excel, MS Word, and SharePoint. Education: - A degree in Computer Science, Information Technology, or a related field is preferred. Additional Qualifications: - ISTQB Foundation Level certification is a nice-to-have. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at Rebecca.Olan@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position is up to $60,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Title: Quality Assurance Advocate Location: Eagan, MN time type Full time Remote - USA Hybrid job requisition id R0006335 Job Description: About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have This roleis responsible forconducting Coupe Customer Service quality reviewsin order tobuild a consistent customer experience, to advocate for our members, and to provide associates and leadership with feedback in support of improved performance. This role alsoprovidesobjective insights through the monitoring of compliance with documented rules and requirements. Your Responsibilities - Perform and document quality review checks for Operations business partners that support best practices and improve overall customer experience - Analyze quality review results to provide associate feedback and toidentifytrends and opportunities for improvement in collaboration with peers and Training - Able and willing to support new hire associates with hands-on interactive training and feedback - Increase associate abilities to meet member and customer needs (Member Advocacy Fluency) through partnership with Training and Operations leadership - Adapt to evolving healthcare guidelines and processes to help associates provideaccurateand complete information to members who are on their health journey - Act as a compliance partner to mitigate risk and ensure HIPPA and NCQA accreditation standards are met Required Skills & Experience - 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - Minimum of 1 year of operations related experience in one or more of the following areas:Customer Service,Claims,Membership, International Standard of Quality Control (ISC),Appeals & Grievance, andPayment Integrity - Self-Starter with high initiative - Proven ability to work independently - Excellent organizational skills with strong attention to detail - Demonstratedtrack recordof achievement withabilitytoidentifyopportunities and deliver on customer expectations. - Strong collaboration, problemsolvingand consensus building skills - Demonstrated effective interpersonal and conflict resolution skills - Excellent verbal and written communication skills - Proven ability to interpret and analyze data, draw conclusions, and provide recommendations for process improvement - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills & Experience - Bachelor’s degree - Previousexperience providing feedback, coaching, and mentoring - Experience using Salesforce or other CRM tools - Strong Excel skills, including data analysis and reporting - Familiarity with NCQA standards Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $60,000.00 - $69,100.00 - $85,000.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Conduct quality reviews to enhance customer experience, analyze results for improvement opportunities, and provide coaching and feedback to associates while ensuring compliance with industry standards and best practices.

Title: Quality Assurance Advocate Location: River Park I, Eagan, MN Full time job requisition id R0006335 Job Description: About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have This role is responsible for conducting Coupe Customer Service quality reviews in order to build a consistent customer experience, to advocate for our members, and to provide associates and leadership with feedback in support of improved performance. This role also provides objective insights through the monitoring of compliance with documented rules and requirements. Your Responsibilities - Perform and document quality review checks for Operations business partners that support best practices and improve overall customer experience - Analyze quality review results to provide associate feedback and to identify trends and opportunities for improvement in collaboration with peers and Training - Able and willing to support new hire associates with hands-on interactive training and feedback - Increase associate abilities to meet member and customer needs (Member Advocacy Fluency) through partnership with Training and Operations leadership - Adapt to evolving healthcare guidelines and processes to help associates provide accurate and complete information to members who are on their health journey - Act as a compliance partner to mitigate risk and ensure HIPPA and NCQA accreditation standards are met Required Skills & Experience - 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - Minimum of 1 year of operations related experience in one or more of the following areas: Customer Service, Claims, Membership, International Standard of Quality Control (ISC), Appeals & Grievance, and Payment Integrity - Self-Starter with high initiative - Proven ability to work independently - Excellent organizational skills with strong attention to detail - Demonstrated track record of achievement with ability to identify opportunities and deliver on customer expectations. - Strong collaboration, problem solving and consensus building skills - Demonstrated effective interpersonal and conflict resolution skills - Excellent verbal and written communication skills - Proven ability to interpret and analyze data, draw conclusions, and provide recommendations for process improvement - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills & Experience - Bachelor’s degree - Previous experience providing feedback, coaching, and mentoring - Experience using Salesforce or other CRM tools - Strong Excel skills, including data analysis and reporting - Familiarity with NCQA standards Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $60,000.00 - $69,100.00 - $85,000.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.