Title: Quality Assurance Advocate Location: Eagan, MN time type Full time Remote - USA Hybrid job requisition id R0006335 Job Description: About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have This roleis responsible forconducting Coupe Customer Service quality reviewsin order tobuild a consistent customer experience, to advocate for our members, and to provide associates and leadership with feedback in support of improved performance. This role alsoprovidesobjective insights through the monitoring of compliance with documented rules and requirements. Your Responsibilities - Perform and document quality review checks for Operations business partners that support best practices and improve overall customer experience - Analyze quality review results to provide associate feedback and toidentifytrends and opportunities for improvement in collaboration with peers and Training - Able and willing to support new hire associates with hands-on interactive training and feedback - Increase associate abilities to meet member and customer needs (Member Advocacy Fluency) through partnership with Training and Operations leadership - Adapt to evolving healthcare guidelines and processes to help associates provideaccurateand complete information to members who are on their health journey - Act as a compliance partner to mitigate risk and ensure HIPPA and NCQA accreditation standards are met Required Skills & Experience - 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - Minimum of 1 year of operations related experience in one or more of the following areas:Customer Service,Claims,Membership, International Standard of Quality Control (ISC),Appeals & Grievance, andPayment Integrity - Self-Starter with high initiative - Proven ability to work independently - Excellent organizational skills with strong attention to detail - Demonstratedtrack recordof achievement withabilitytoidentifyopportunities and deliver on customer expectations. - Strong collaboration, problemsolvingand consensus building skills - Demonstrated effective interpersonal and conflict resolution skills - Excellent verbal and written communication skills - Proven ability to interpret and analyze data, draw conclusions, and provide recommendations for process improvement - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills & Experience - Bachelor’s degree - Previousexperience providing feedback, coaching, and mentoring - Experience using Salesforce or other CRM tools - Strong Excel skills, including data analysis and reporting - Familiarity with NCQA standards Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $60,000.00 - $69,100.00 - $85,000.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Conduct quality reviews to enhance customer experience, analyze results for improvement opportunities, and provide coaching and feedback to associates while ensuring compliance with industry standards and best practices.

Title: Quality Assurance Advocate Location: River Park I, Eagan, MN Full time job requisition id R0006335 Job Description: About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have This role is responsible for conducting Coupe Customer Service quality reviews in order to build a consistent customer experience, to advocate for our members, and to provide associates and leadership with feedback in support of improved performance. This role also provides objective insights through the monitoring of compliance with documented rules and requirements. Your Responsibilities - Perform and document quality review checks for Operations business partners that support best practices and improve overall customer experience - Analyze quality review results to provide associate feedback and to identify trends and opportunities for improvement in collaboration with peers and Training - Able and willing to support new hire associates with hands-on interactive training and feedback - Increase associate abilities to meet member and customer needs (Member Advocacy Fluency) through partnership with Training and Operations leadership - Adapt to evolving healthcare guidelines and processes to help associates provide accurate and complete information to members who are on their health journey - Act as a compliance partner to mitigate risk and ensure HIPPA and NCQA accreditation standards are met Required Skills & Experience - 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - Minimum of 1 year of operations related experience in one or more of the following areas: Customer Service, Claims, Membership, International Standard of Quality Control (ISC), Appeals & Grievance, and Payment Integrity - Self-Starter with high initiative - Proven ability to work independently - Excellent organizational skills with strong attention to detail - Demonstrated track record of achievement with ability to identify opportunities and deliver on customer expectations. - Strong collaboration, problem solving and consensus building skills - Demonstrated effective interpersonal and conflict resolution skills - Excellent verbal and written communication skills - Proven ability to interpret and analyze data, draw conclusions, and provide recommendations for process improvement - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills & Experience - Bachelor’s degree - Previous experience providing feedback, coaching, and mentoring - Experience using Salesforce or other CRM tools - Strong Excel skills, including data analysis and reporting - Familiarity with NCQA standards Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $60,000.00 - $69,100.00 - $85,000.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

Role Description The Team Lead, IT Quality Assurance Engineer plays a critical role in the successful execution of Tungsten Automation’s technology roadmap. In this role, you will be responsible for guiding and developing a high‑performing QA group while actively contributing to hands‑on testing, automation, and quality‑driven delivery. Acting in a player‑coach capacity, the role balances leadership responsibilities with direct technical participation, ensuring both the strategic direction and day‑to‑day execution of quality assurance activities are delivered with excellence. The Team Lead oversees test planning, execution, automation strategies, and quality standards across multiple projects and product teams. They mentor QA engineers, drive continuous improvement, and enforce best practices in testing, documentation, and defect management. This role collaborates closely with IT delivery teams and business stakeholders to ensure consistent, reliable, and scalable outcomes that align with organizational technology objectives. Qualifications - Experience in leading and mentoring QA teams. - Strong background in hands-on testing and automation. - Proficiency in test planning and execution across various testing types. - Knowledge of AI testing solutions and modern testing approaches. Requirements - Lead, mentor, and develop a high impact team of QA engineers. - Act as a player‑coach by performing hands‑on testing and automation work. - Oversee the planning, design, and execution of test strategies. - Drive the adoption and enhancement of test automation frameworks. - Ensure high‑quality test documentation including plans, cases, scripts, and traceability artifacts. - Define and enforce QA standards, processes, and governance measures. - Lead root-cause analysis for defects, incidents, and recurring quality issues. - Partner closely with IT delivery teams and business stakeholders. - Leverage AI testing solutions to elevate the QA practice. - Enhance and maintain automation frameworks (UI, API, performance, etc.). - Validate complex integrations, data flows, and system behaviours. - Contribute to continuous integration and continuous delivery (CI/CD) practices. - Participate in sprint ceremonies, backlog refinement, release planning, and design discussions. - Ensure timely and accurate reporting of testing status, risks, and quality metrics. - Foster a culture of quality, accountability, and continuous improvement. - Manage team workload, resource allocation, and prioritization across multiple projects. - Facilitate knowledge sharing, cross-training, and adoption of best practices. - Identify and implement improvements to QA processes, tools, and methodologies. - Champion modern testing approaches (shift-left, risk-based testing, exploratory testing). - Stay current on emerging QA technologies, automation tools, and industry best practices.