• Act as the primary point of contact for new & existing clients, managing daily sales and account responsibilities. • Develop a deep understanding of client needs within their business strategy and digital landscape. • Onboard, manage, and nurture complex client relationships, fostering long-term success. • Build strategic plans for client success across your portfolio of clients and prospects. • Coordinate technical resources to ensure client needs and project goals are met. • Oversee all aspects of the direct sales organization to drive sales performance and meet goals. • Facilitate management reviews to assess account performance metrics and business initiatives. • Ensure smooth transitions from sales to delivery for optimal client experience.

• The Partnership Development Manager grows and sustains revenue-generating partnerships that advance EdTA's mission and strengthen the experience of theatre educators, students, and event attendees • This role leads sponsorship renewals and new business development across sponsorships, exhibits, and advertising placements • The manager owns the partnership pipeline from prospecting through contract execution and oversees fulfillment in collaboration with Marketing and Events teams, ensuring partners receive clear value and mission-aligned outcomes • This position also collaborates with the Educational Theatre Foundation on corporate partnership cultivation

Role Description As the Major Market Account Manager, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ between 500 and 5,000 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross-selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction. The ideal candidate will have a strong understanding of Major Market level client needs and a proven track record of managing complex accounts. Essential Job Functions - Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned Major Market accounts to foster trust and loyalty. - Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives. - Strategic Planning: Collaborate with clients to understand their business objectives and challenges and develop tailored strategies that align our solutions with their needs. - Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention. - Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables. - Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients. - Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction. Qualifications - Bachelor’s or advanced degree in Business Administration, Marketing, or a related field. - 3+ years of experience in account management, sales, or business development. Preferred Skills & Experience - 3+ years of experience in a Major Market environment. - Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets. - Strong understanding of Major Market client needs and market trends within relevant industries. - Excellent communication, negotiation, and interpersonal skills. - Ability to work independently and collaboratively in a fast-paced environment. - Proficiency in CRM software and Microsoft Office Suite. - Strong analytical and problem-solving skills, with a results-oriented mindset. Benefits - Medical, dental, and vision insurance - HSA - Employee stock purchasing program - 401(k) - Paid time off - Holiday pay - And more

About RethinkFirst RethinkFirst is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms—including RethinkEd, RethinkCare, and RethinkBH—we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes. We're on a mission to make behavioral health more effective, equitable, and human. About the Role RethinkCare is seeking a Consultant Relations Manager to build and grow relationships with benefits consultants and brokerage partners that influence employer purchasing decisions. This role is responsible for executing on our consultant engagement strategy by developing strong relationships, increasing awareness of RethinkCare’s solutions, and driving consultant-influenced pipeline. This is a highly cross-functional, relationship-driven role partnering closely with Sales, Marketing, and Customer Success to ensure consultants are educated, engaged, and positioned to advocate for RethinkCare. Key Responsibilities Consultant Relationship Management & Engagement - Build and maintain relationships with key consultants and brokers across targeted firms and regions - Execute outreach strategies (meetings, events, webinars) to increase awareness and engagement - Serve as a trusted point of contact, ensuring consultants are informed and positioned to advocate for RethinkCare - Identify and develop new consultant relationships to expand market reach Sales Partnership & Pipeline Development - Partner with Sales to align on target accounts, consultant relationships, and engagement strategies - Support consultant-influenced opportunities by facilitating introductions and navigating relationship dynamics - Contribute to growing consultant-driven pipeline within assigned territories - Assist in consultant-driven RFP processes through coordination and internal alignment Consultant Enablement & Content Support - Collaborate with Marketing to deliver consultant-facing materials and thought leadership - Ensure consultants are educated on RethinkCare’s value proposition and differentiators - Support enablement sessions for consultants and internal Sales teams - Tailor messaging and materials to align with consultant priorities and market needs Market Intelligence & Cross-Functional Collaboration - Gather and share insights on consultant dynamics, market trends, and competitive positioning - Maintain accurate CRM tracking of consultant engagement and pipeline influence - Partner cross-functionally to support consultant-driven deals and initiatives - Contribute to refining consultant engagement strategies based on field insights Qualifications - Bachelor’s degree required - 4–7+ years of experience in benefits, healthcare, SaaS, or related field - Experience building relationships with consultants, brokers, or channel partners - Strong understanding of the employer benefits ecosystem and consultant influence - Proven ability to partner with Sales and contribute to revenue-generating activities - Excellent communication and relationship-building skills - Highly organized, proactive, and comfortable in a fast-paced, evolving environment Success Measures - Consultant-influenced pipeline and revenue growth year-over-year. #1 metric - Number and quality of strategic consultant and broker relationships established and maintained. - Broker-sourced qualified opportunities and pipeline value - Conversion rate from broker introductions to active sales opportunities - Broker engagement and repeat referrals - Sales team adoption of consultant engagement processes and accountability metrics. Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY Our commitment to an inclusive workplace RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. JazzHR Privacy Policy JazzHR Terms of Use California Privacy Notice #remote #BI-Remote