Role Description Salesforce Marketing Cloud Business Analyst / Customer Success Manager responsible for leading client engagements across Salesforce Marketing Cloud programs in life sciences and healthcare environments. This role blends customer success, business analysis, and delivery coordination, acting as the primary client-facing lead for engagement planning, requirements capture, and implementation execution. The role partners with client stakeholders, internal delivery teams, and external agencies to define omnichannel marketing goals, translate them into clear requirements, and drive implementation through launch and ongoing optimization. This is a senior, client-facing individual contributor role. Limited travel 10% or less. Fully remote. Core Responsibilities - Serve as the primary day-to-day client lead for Salesforce Marketing Cloud engagements, building trusted relationships with marketing, brand, digital, and commercial stakeholders. - Lead discovery sessions and working sessions to understand business goals, campaign objectives, customer journeys, audience needs, and success metrics. - Capture, analyze, and document business and functional requirements for email, SMS, and omnichannel engagement programs. - Translate requirements into clear user stories, acceptance criteria, journey requirements, process flows, and implementation-ready backlog items. - Partner with Solution Architects, Marketing Cloud Developers, and delivery teams to ensure requirements are complete, feasible, and aligned to platform best practices. - Lead implementation coordination across client teams, internal developers, QA, PMO, and agency partners. - Support omnichannel engagement strategy, journey planning, and customer journey mapping across Marketing Cloud and adjacent digital touchpoints. - Work with agencies to align campaign strategy, content readiness, asset delivery, deployment timelines, and launch sequencing. - Provide informed guidance on Salesforce Marketing Cloud capabilities, including Journey Builder, Email Studio, Mobile Studio, Automation Studio, audience segmentation, and personalization use cases. - Support UAT planning and execution, including test scenario definition, defect triage, business validation, and sign-off coordination. - Monitor project progress, manage risks and dependencies, and keep stakeholders aligned on scope, timing, and decisions. - Support post-launch optimization and customer success activities, including roadmap planning, enhancement intake, and continuous improvement recommendations. - Support regulated life sciences delivery needs, including documentation quality, traceability, consent considerations, and change control discipline. Qualifications - 5+ years of experience in customer success, business analysis, engagement management, marketing technology, or similar client-facing delivery roles. - Required pharma, biotech, or life sciences marketing technology experience. - Required experience supporting Salesforce Marketing Cloud programs in a delivery, business analysis, customer success, or campaign operations capacity. - Some hands-on Salesforce Marketing Cloud experience, sufficient to understand journey logic, campaign configuration, audience segmentation, and deployment processes. - Strong experience gathering requirements, writing user stories, and translating business goals into delivery-ready work for technical teams. - Experience leading client engagements and managing customer relationships through implementation and ongoing optimization. - Experience working with development teams to drive implementation, testing, launch, and issue resolution. - Experience working with agencies and managing multi-party delivery models. - Strong understanding of email marketing, omnichannel engagement, customer journey mapping, and campaign execution processes. Nice to Have - Salesforce certifications such as: Marketing Cloud Email Specialist, Developer, Consultant. - Understanding consent and privacy frameworks in U.S. and global pharma scenarios. - Experience working with offshore or distributed delivery teams. Benefits - 401k match - Comprehensive group health, dental, vision benefits - Life insurance/LTD - Discretionary PTO

• Monitor the quality of the private flood portfolio and recommend targeted geographic caps and reinsurance coverage(s) • Assist the internal reinsurance buying team by providing underwriting guidelines, underwriting audits, and data to external reinsurance partners • Liaison with teams of exposure modeling, actuarial, data analytics, and predictive modeling to continuously refine exposure, risk selection, and pricing • Manage external audits and compliance requests • Contribute to evaluation of internal and external datasets to improve risk selection • Measure and monitor key performance metrics for the private flood program (quoting activity, quote to bind ratios, average premium) and recommend specific steps to meet target metrics • Manage new business submission flow • Provide direction to rating and operations group to develop quotes • Train and mentor junior underwriters • Track and audit underwriting decisions made by junior underwriters • Constantly scan the private flood insurance market to provide market intelligence • Leverage market intelligence to recommend program changes to ensure products and programs remain competitive with limited selection risk • Collaborate with sales, underwriting, and operations teams to ensure client service objectives are met • Contribute to underwriting automation efforts • Provide insights on underwriting workflow and rating mechanism • Work closely with management, actuarial, and reinsurance teams to set triggers and metrics that make sure our product continues to grow and maintains its modeled integrity • Monitor program finance and exposure reporting and initiate underwriting corrections to be completed • Assist in prospecting new business by developing relationships with the sales team and retail agencies • Accompany sales team on agency visits as underwriting subject matter expert • Assist with developing agency-specific value propositions • Develop custom solutions that cater to customer needs and the external market environment while maintaining underwriting integrity • Referral underwriter for large commercial and residential property schedules and complex flood risk • Leverage flood map data, and structure-specific exposure information, develop PML and loss estimates, and use sound judgment in pricing complex and large schedules of properties • Communicate with retail agents/brokers to obtain documentation for underwriting and pricing flood risk.

Company : enGenJob Description : JOB SUMMARY *** Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.*** The Business Systems Analyst serves as a subject‑matter expert for assigned United Concordia dental applications, supporting both day‑to‑day production operations and ongoing system fixes. This role partners closely with developers, product teams, and business stakeholders to analyze issues, clarify requirements, and determine root cause across data, configuration, and system behavior. The Business Analyst supports production incidents and escalations, provides guidance on expected application behavior, helps define and validate testing scenarios, reviews and verifies system changes in test environments, and collaborates with United Concordia to ensure changes meet business expectations before release. Success in this role requires strong systems thinking, clear communication, and the ability to balance production support, testing activities, and analytical work in a fast‑paced environment. ESSENTIAL RESPONSIBILITIES - Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design. - Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need. - Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. - Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle. - Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. - Other duties as assigned. EDUCATION Minimum - Bachelor's Degree in Business Management, Information Systems, or closely related field Substitutions - None Preferred - None EXPERIENCE Minimum - 3 - 5 years in IS/IT Preferred - 1 - 3 years in Lean/Six Sigma experience - 1 - 3 years in the Health Insurance Industry - 1 - 3 years in the Healthcare industry LICENSES OR CERTIFICATIONS Required - None Preferred - Information Technology Infrastructure Library (ITIL) - The Open Framework Group (TOGAF) - Six Sigma - Project Management Professional (PMP) SKILLS - Analytical Skills - Problem-Solving - Communication Skills - Report Writing - SQL - Agile Methodolgy - Agile Project Management Language Requirements (other than English) None Travel Required 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-Based Teaches / trains others regularly Rarely Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Rarely Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $57,700.00 Pay Range Maximum: $107,800.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Senior Business Systems Analyst - Remote. Candidates residing in Alaska, Washington, Montana, Oregon, or California are encouraged to apply. Provider Solutions & Development (PS&D), is a wholly owned subsidiary of Providence. While based in Portland, Oregon the position can sit in any Providence approved locations specified in the posting. PS&D is the national market leader for best-in-class provider recruitment services. We help create healthier communities by strategically partnering with like-minded health care organizations to deliver exceptional recruitment and consultative services steeped in innovation, collaboration, and setting national best practices. With minimal to no oversight the Senior Business Systems Analyst is responsible for coordinating with vendors, partners, architects, project management and PS&D and Providence leadership to facilitate complex cross departmental and company-wide requirement gathering activities and consulting on complicated system implementations, integrations and upgrades supporting various types for initiatives for all departments within PS&D. Providence caregivers are not simply valued – they’re invaluable. Join our team at Provider Recruitment Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Essential Functions: Business Analysis: · Lead the end-to-end business analysis process. · Execute requirements gathering, documentation, validation, and prioritization. · Work collaboratively and diplomatically with stakeholders to define clear business objectives, functional requirements, and technical specifications. Solution Design: · Apply extensive technical knowledge and domain expertise, specifically in Healthcare recruiting and marketing , to design innovative solutions for complex business challenges. · Create detailed system and process flow diagrams, data models, and interface mock-ups. Technical Expertise: · Strong ability to program solutions using various languages such as SQL, Java, Python, or C#, and scripting languages like JavaScript for CRM customization and automation. · Stay abreast of emerging technologies, industry trends, and best practices. · Provide insights and recommendations for new tools and methodologies. · Experience integrating business systems with others like ERP (enterprise resource planning), CRM (computer relationship management), sales and marketing automation tools, and customer support software such as Microsoft Dynamics and Avature. · Experience working with back-end and application developers with tasks such as process documentation, resolving system errors, creating mock ups, and writing Agile user stories and acceptance criteria. Project Leadership: · Manage projects from initiation to completion, ensuring adherence to timelines, scope, and budget. · Provide mentorship to other analysts and enhance their skill development. Stakeholder Collaboration: · Engage with various business stakeholders, IT teams, and executive leadership to establish effective communication, understand business needs, and facilitate decision-making. · Act as a trusted advisor to business units. Quality Assurance: · Oversee the testing and validation of solutions, collaborating with testing teams to ensure quality standards are met. · Assist in troubleshooting and resolving issues. Requirements Management: · Develop and maintain comprehensive documentation including requirements, use cases, functional specifications, and other artifacts. · Ensure documentation accuracy and updates throughout the project lifecycle. Process Optimization: · Identify and recommend process improvement and automation opportunities. · Propose changes to enhance operational efficiency and contribute to business growth. Change Management: · Assess the impact of changes on business processes and systems. · Develop strategies for smooth adoption of new technologies and processes. Other: · Other duties as assigned. Job Specific Knowledge, Skills and Abilities: Required Qualifications: · Familiar with relational database architecture · Familiar with modern CRM solutions. · Strong knowledge of business analysis methodologies, processes, and tools. · Strong understanding of software development life cycle (SDLC) methodologies, including Agile development approaches like Scrum or Kanban, enabling effective collaboration in a team and adaptability to changing requirements. · Exceptional project management skills, capable of managing multiple complex projects, and delivering on time. · Advanced problem-solving skills and attention to detail. · Excellent and diplomatic communication and interpersonal skills, adept at conveying technical concepts to non-technical stakeholders. · Experience in leading cross-functional teams and mentoring analysts. · Ability to work collaboratively in a fast-paced environment. · Proficiency in tools such as JIRA, ADO, Confluence, Visio, or other relevant software. Preferred Qualifications: · Relevant certifications, such as CBAP or PMP, are advantageous, highlighting a commitment to professional development and advanced knowledge in a field. · Substantial HR and recruiting knowledge acquired through direct roles in these areas or IT or analytics projects focused on HR functions. A background in recruiting, specifically medical provider recruiting, coupled with technical skills, is particularly valued. Technical skills should include scripting, object-oriented programming, or systems analysis capabilities, extending beyond application skills like Excel. We seek individuals who can complement our development team with these advanced technical competencies. Required Qualifications: - Bachelor's Degree in Business, Information Systems or relevant field Or 10 year' of industry related experience. - 5 years of Analyst or leadership responsibilities/experience Preferred Qualifications: - Master's Degree IN MBA, MHA, MIS - Upon hire: IIBA certification - 8 years of Senior analyst or management role in healthcare recruiting and/or marketing Salary Range by Location: - AK: Anchorage: Min: $48.27, Max: $76.22 - AK: Kodiak, Seward, Valdez: Min: $50.32, Max: $79.45 - California: Humboldt: Min: $50.32, Max: $79.45 - California: All Northern California - Except Humboldt: Min: $56.46, Max: $89.13 - California: All Southern California - Except Bakersfield: Min: $50.32, Max: $79.45 - California: Bakersfield: Min: $48.27, Max: $76.22 - Montana: Except Great Falls: Min: $38.86, Max: $61.36 - Montana: Great Falls: Min: $36.82, Max: $58.13 - Oregon: Non-Portland Service Area: Min: $45.00, Max: $71.05 - Oregon: Portland Service Area: Min: $48.27, Max: $76.22 - Washington: Western - Except Tukwila: Min: $50.32, Max: $79.45 - Washington: Southwest - Olympia, Centralia & Below: Min: $48.27, Max: $76.22 - Washington: Tukwila: Min: $50.32, Max: $79.45 - Washington: Eastern: Min: $42.96, Max: $67.82 - Washington: Southeastern: Min: $45.00, Max: $71.05 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.