• Perform onsite assessments of client facilities throughout North America to identify energy saving opportunities • Analyze existing building systems and collect data on building operation, HVAC, electrical, lighting, controls, and operations to determine energy usage and efficiency • Establish priorities for building renovations • Assess feasibility and help plan implementation of efficiency solutions • Attend project meetings with owners, designers, property managers, and contractors • Establish and maintain on-site contact with building facilities personnel • Provide expert judgment and analyses for conceptual engineering design in order to ensure owner's requirements are fully documented, optimize first cost, and improve energy and water efficiency • Review and verify others' energy savings calculations and guide other staff in the best practices for various energy savings technologies, including lighting, HVAC, fans, pumps, air compression, and industrial process use • Assess or propose commercial-scale renewable energy and CHP systems, supply-side energy procurement strategies, and demand-response technologies • Plan and deliver presentations at meetings and training events for trade allies and customers, clients, and others • Lead and direct the work of consulting external engineers and equipment suppliers • Write control sequences for building management systems • Perform travel-planning as necessary to complete site visits and attend conferences • Perform other duties as assigned

• Manage and execute regional NCA project work relating to product engineering and tooling • Provide technical support on product adherence to specifications and performance • Facilitate capital projects related to lightweighting of aluminum containers • Travel (up to 50%) to off-site production facilities for troubleshooting

Role Description Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. - Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases. - Create tutorials, how-to videos, and other technical materials for the AWS customer community. - Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. - Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. - Execute migrations of existing on-premise environments to AWS Cloud. - Grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance. - Analyze product and reports on support performance metrics to measure support success, service performance, and drive customer-facing platform improvements. - Act as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. - Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. - Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud. Qualifications - A Bachelor's degree or foreign equivalent in Networking, Information Technology, Engineering, Computer Science, Mathematics or any related field. - 3 years of experience in job offered or a related occupation. Requirements - 3 years of experience with system administration and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). - 3 years of experience with OS administration (boot process, filesystems) and troubleshooting disk space issues, booting issues, and OS logs. - 3 years of experience with security in Linux (filesystem permissions). Benefits - Salary Range: $113818 - $160000 - 40 hours/week, 8:00am-5:00pm Company Description Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

• Act as a technical "anchor" for your team, taking ownership of the technical approach to feature development and being accountable for delivering on schedule. • Set the benchmark for the team by writing clean, maintainable, and highly performant code. • Own the production health of your team’s domain. Build and maintain Datadog dashboards and monitors to track SLOs/SLIs and ensure rapid incident response. • Partner closely with Product, UX, and cross-team stakeholders to shape/inform business requirements into technical design docs and actionable tickets. • Implement and manage A/B tests using Harness or Eppo, helping the team iterate quickly based on real-time customer data. • Provide consistent technical guidance to peers, helping them navigate complex integrations (e.g., Salesforce) and debugging sessions. • Develop end-to-end solutions across our stack (React, TypeScript, Kotlin, Spring Boot) with a focus on modularity and system resilience. • Lead the "path to production" for your team, owning infrastructure and ensuring CI/CD pipelines in Azure DevOps are efficient and deployments are seamless. • Manage the technical integration between web applications and core platforms like Salesforce CDP, Snowflake, and CMS’s. • Identify and resolve bottlenecks in the SDLC, contributing to better RFC processes and engineering documentation. • Proactively identify and fix performance bottlenecks in the browser or on the server to ensure a premium customer experience.