• Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems. • Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems. • Optimize call flows, IVRs, routing logic, and contact center performance metrics. • Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes. • Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms. • Manage vendor relationships and monitor service performance, SLAs, and escalations. • Ensure compliance with regulatory, privacy, and security standards. • Create and maintain documentation on infrastructure, integrations, and procedures.

• Administer and support enterprise storage platforms (primarily Pure Storage or equivalent) • Manage Storage Area Network (SAN) environments utilizing Cisco Nexus switches or similar technologies • Support server virtualization platforms including VMware and Microsoft Hyper-V • Perform and support P2V and V2V migrations • Maintain Dell physical server hardware and related infrastructure components • Administer backup and recovery solutions (primarily Veeam or equivalent) • Support data replication and high-availability strategies • Participate in disaster recovery (DR) planning, testing, and execution • Perform system and data restorations as required • Plan and execute infrastructure-level data migrations • Support system upgrades, consolidations, and platform transitions • Ensure minimal operational disruption during migration activities • Support infrastructure monitoring, alerting, and performance analysis • Proactively identify capacity, performance, and stability risks • Contribute to reliability and operational improvement initiatives • Develop and maintain high-quality technical documentation • Participate in incident response and root cause analysis • Collaborate with cross-functional IT teams and stakeholders • Provide infrastructure support for on-premises hosting environments

• Define guidance system capabilities and requirements in collaboration with operations and pilot teams • Design guidance system features to integrate with flight control systems and pilot displays • Implement flight guidance algorithms in simulation and flight software • Reduce and analyze simulation, lab, and flight test data • Evaluate guidance system performance and behavior via simulation, hardware-in-loop, and flight test cases

• Define navigation system requirements in collaboration with internal and external stakeholders • Analyze, source, and select sensor solutions for use in the navigation system • Develop sensor models in simulation for evaluation of the navigation system • Implement state estimation algorithms in flight software • Establish test methods to ensure compliance with requirements, best practices, and regulatory standards • Evaluate the navigation system performance via simulation, hardware-in-loop, and flight test cases