• Define and execute the overarching brand strategy, including channel selection, product positioning, channel mix, pricing approach, and go-to-market planning. • Collaborate with the Director of Marketplaces to ensure catalog accuracy and product / pricing consistency across Amazon, maintaining high standards of data quality and compliance. • Build and maintain strong client relationships through regular, strategic communication; manage and deliver against the client agenda with clarity and accountability. • Lead sales forecasting, inventory planning, and replenishment processes to meet revenue and operational targets. • Partner with the Advertising Manager to set and track ACOS/TACOS targets, ensuring advertising efficiency aligns with broader business objectives. • Present data-driven insights and performance updates in both verbal and written formats, ensuring transparency and alignment with client goals.

• Ensure the development and realization of sales targets by implementing effective strategies and plans tailored for the United States market, aiming at maximizing sales and sustained profitability. • Undertake business development and sales activities that enable company clients to select the most relevant technical solutions, delivering high market presence and sustained profitability. • Develop a business development strategic plan in the United States, obtain approval, and execute it. • Execute the company's objectives and sales targets maximizing sales revenues. • Identify target markets, customer segments, and sales channels to focus efforts and resources effectively. • Manage the sales pipelines within the CRM system, tracking leads, sales opportunities, and deals through each stage of the sales process. • Maintain accurate and current CRM data, with a particular emphasis on order closing and job start dates, enabling coordination and operational resource planning, to ensure high utilization rates. • Manage relationships with existing customers to build loyalty, create opportunities for repeat business, as well as upsell and cross-sell opportunities. • Present STS services to clients and provide expert advice on selecting relevant services. • Forecast future sales revenues and trends based on historical data, market analysis, sales pipeline projections, and potential growth opportunities. • Travel will be required for within the United States (manager to confirm frequency).

• Develop and implement sales plans, set quotas and timelines, and drive revenue growth and market expansion. • Grow customer portfolio, secure new business opportunities, and strengthen loyalty and repeat sales. • Generate, qualify, and track leads in CRM, manage sales pipeline, and produce accurate forecasts and performance reports. • Oversee entire order lifecycle, ensure accurate data entry, timely delivery, and resolve issues proactively. • Coordinate with Operations and other teams to align strategies, streamline workflows, and resolve logistical challenges. • Act as trusted advisor, provide expert guidance, follow up regularly, and create upsell/cross-sell opportunities. • Ensure legal, regulatory, and policy compliance while maintaining secure, accurate customer data.

• Serving as the primary point of contact and ultimate owner of the account relationship, managing all commercial transactions including upsells, cross-sells, and the end-to-end renewal process. • Actively prospecting within your assigned territory to identify, qualify, and close new ACV opportunities within your install base to expand your total book of business. • Developing and executing success plans for high-value accounts to ensure long-term alignment between their business goals and our solutions. • Monitoring account health and usage patterns to identify potential churn risks early, implementing "save" strategies to protect existing recurring revenue. • Cultivating ties with VPs, C-suite executives and key stakeholders to move beyond a vendor relationship and become a trusted business advisor. • Provide leadership with accurate monthly, and quarterly revenue forecasts for both net new bookings and churn. • Staying up to date of industry trends and competitor movements to effectively position our value proposition against market alternatives. • Partnering with Customer Success, Product, and Support teams to resolve complex client issues and ensure seamless post-sale transitions. • Partnering with Renewal Account Managers to streamline the execution of long-tail, lower-spend accounts, while simultaneously identifying and "cherry-picking" growth potential within that book to migrate into higher-value tiers.