• Interface with end-users, IT teams and key stakeholders to gather systems requirements. • Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform. • Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD). • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems. • Write complete programming and perform testing and debugging of applications using current programming language and techniques. • Design custom or product-based solutions based on ServiceNow applications. • Configuring integrations between ServiceNow via REST/SOAP web and other applications. • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders. • Participate in user acceptance testing of the resulting maps, impact rules and event management work. • Promote update sets and data across applicable SN environments. • Remediate any production incidents that arise related to this scope. • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns.

Role Description We are urgently looking for Senior ServiceNow IT Asset Management (ITAM) Integration Contractor to support our US team. - Integration Development - Design and implement bi-directional integrations between ServiceNow and SAP Ariba supporting: - Hardware Asset Management (HAM) - Software Asset Management (SAM) - Implement and support ServiceNow Ariba Spoke integrations to: - Retrieve Purchase Order (PO) and Purchase Requisition (PR) data from Ariba - Synchronize PO/PR statuses (Requested, Ordered, Completed, Canceled, Rejected) - Send receiving confirmations from ServiceNow back to Ariba - ServiceNow Configuration & Development - Configure and extend ServiceNow Procurement and ITAM modules, including: - Purchase Orders (PO) - Purchase Requisitions (PR) - Receiving Slips and Receiving Lines - Build and maintain: - Flow Designer flows - Script Includes - REST integrations - Error handling, logging, and retry mechanisms - System Ownership & Data Integrity - Ensure: - ServiceNow remains the system of record for assets and software entitlements - SAP Ariba remains the system of record for procurement - Troubleshoot and resolve: - Integration failures - Data mismatches - Reconciliation issues - Delivery & Support - Support: - User Acceptance Testing (UAT) - Production deployments - Post-go-live stabilization - Provide: - Technical documentation - Knowledge transfer to internal teams - Partner with cross-functional teams, including: - IT Operations - ITSM - Procurement - Finance - Security Operations - Translate business and procurement requirements into technical integration solutions - Support decision-making related to: - Software purchases originating in Ariba - PR/PO closure conditions - Rejected or canceled procurement scenarios - Collaborate with Security Operations to ensure asset visibility supports: - Vulnerability management - CMDB accuracy - Risk and compliance initiatives Qualifications - 7+ years of hands-on ServiceNow experience - Strong experience with: - IT Asset Management Professional (HAM & SAM) - Procurement and PO lifecycle - IntegrationHub and Flow Designer - Advanced server-side JavaScript (ServiceNow) - SAP Ariba Knowledge - Hands-on experience integrating with SAP Ariba APIs - Strong understanding of: - Purchase Requisitions (PR) - Purchase Orders (PO), Contracts, Suppliers - Financial and asset data models - Approval, rejection, and receiving workflows - Integration & Technical Skills - REST / SOAP API integration - Data mapping and transformation - Strong troubleshooting and production support experience - Solid understanding of procurement-to-asset lifecycle processes - Experience with large-scale enterprise integrations - Familiarity with CMDB and asset reconciliation processes - Experience in regulated environments (finance, healthcare, etc.) Company Description

• Help translate complex business requirements into technical designs and solutions using ServiceNow. • Lead the development of ServiceNow applications, ensuring alignment with business objectives and best practices. • Provide technical expertise and guidance to other ServiceNow developers. • Develop, configure, and enhance ServiceNow applications. • Stay current with ServiceNow products, features, and industry trends to drive innovation. • Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations. • Conduct reviews of functionality developed by ServiceNow development team and perform unit, system, and integration testing. • Debug and fix technical problems. • Support the development of detailed technical and functional documentation. • Provide demonstrations of developed applications to product owners and end users. • Participate in platform upgrade activities, including regression testing and reconfiguration. • Ensure the security, scalability, and maintainability of ServiceNow solutions.

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Senior Manager, People Operations Strategy & Enablement is a key leadership role responsible for shaping the strategy, governance, and optimization of Lennar’s HR Service Delivery ecosystem. This leader will drive the transformation of the associate experience through ServiceNow HRSD, Employee Center Pro, and related digital HR platforms — ensuring consistent, data-driven, and associate-centric service delivery across the organization. This role partners closely with Process Excellence, HR Operations, Enterprise Knowledge Management, IT, Communications, and HR Centers of Excellence to centralize, standardize, and automate HR processes while delivering actionable insights that enhance service quality, engagement, and decision-making. - A career with purpose. - A career built on making dreams come true. - A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team Platform Strategy & Governance - Own the strategic roadmap for ServiceNow HRSD and Employee Center Pro, ensuring alignment with enterprise HR and IT strategies. - Lead governance of the Associate Center experience, including page architecture, branding, content standards, and navigation. - Partner with Associate Innovations and HR Technology teams to manage HRSD releases, feature enablement, and platform integrations (e.g., Workday, DocuSign, Docebo, HireRight). - Establish governance councils and frameworks for content management, assignment groups, and service taxonomy. Change Enablement & Adoption - Design and execute change management strategies to drive adoption of HRSD features, including Live Chat, Now Assist, and automated workflows. - Lead communication and enablement campaigns for new service capabilities and HR process changes. - Champion Associate and HR agent experience through feedback loops, training, and “voice of the user” insights. - Serve as strategic liaison between HR Operations and Corporate Communications to ensure unified and consistent messaging. Knowledge Management - Manage and develop a team of indirect-reporting Knowledge Managers spread across Centers of Excellence - facilitating meetings, training new team members, and ensuring consistent standards and practices. - Maintain and enhance centralized knowledge bases with clear, structured, and accessible content with a distributed, mobile-first Associate approach. - Partner with subject matter experts to capture institutional knowledge and translate it into self-service resources. Analytics, Insights & Continuous Improvement - Develop and maintain a comprehensive People Operations analytics suite leveraging ServiceNow and Power BI. - Deliver dashboards and insights on case volume, CSAT, SLA adherence, knowledge usage, Live Chat and virtual assistant metrics, and Employee Center traffic. - Drive continuous improvement using data to identify bottlenecks, turn backs, escapes, and automation opportunities. - Lead quarterly business reviews on HRSD performance with senior leadership, recommending actionable improvements. Collaboration & Leadership - Partner with HR COEs, Payroll, IT, and Legal to ensure scalable and compliant HR service delivery. - Supervise a small team or matrixed resources supporting analytics, knowledge management, and digital content. - Represent People Operations in cross-functional initiatives, technology governance forums, and Associate experience focus groups. Requirements - Bachelor’s degree in Human Resources, Business, or related field (Master’s preferred). - PHR, SHRM-CP, or ServiceNow HRSD certification strongly preferred. - 8+ years in HR Operations, People Services, or HR Transformation within large, complex organizations. - Proven experience leading or governing ServiceNow HR Service Delivery (HRSD) platforms, including Employee Center Pro and case/knowledge management modules. - Strong background in data analytics, dashboard development (ServiceNow Performance Analytics or Power BI), and storytelling with insights. - Demonstrated success in change enablement, HR process optimization, and enterprise system governance. - Experience working cross-functionally with IT, HRBPs, COEs, and Shared Services to deliver seamless Associate experiences. - Strategic thinking with a bias for automation and continuous improvement. - Exceptional communication, stakeholder management, and governance facilitation. - Ability to translate complex platform data into actionable business insights. - Proficiency with ServiceNow reporting, Performance Analytics, and Workday data structures. Physical & Office/Site Presence Requirements: This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. - This information is intended to be a general overview and may be modified by the company due to factors affecting the business. General Overview of Compensation & Benefits: We reasonably expect the base compensation offered for this position to range from an annual salary of $137,900.00 - $172,400, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations. - This position may be eligible for bonuses. - This position may be eligible for commissions. - This position will be eligible for the described benefits listed in the above section in accordance with Company Policy. - This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn<https://www.linkedin.com/company/lennar/> for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.