• Acts as the incident lead for security incidents within the assigned area of responsibility, ensuring proper communication, coordination, documentation, and corrective actions. • Oversees Workplace Services operations across assigned locations, including vendor management, office services, access control, facilities coordination, and ensuring safe and efficient work environments. • Supports and assists with investigations, including workplace incidents, employee safety concerns, and workplace violence related concerns. • Manages the evaluation and assessment of processes, protocols, and workplace procedures to identify gaps and potential risks to the organization. Recommends and implements improvements to strengthen security and operational resilience. • Provides day-to-day leadership, coaching, and guidance to Security Operations and Workplace Services team members, fostering a high-performance, service-oriented, and compliance-driven culture. • Oversees key outsourced security and workplace service vendor relationships, ensuring adherence to KPIs, contract requirements, service levels, and quality expectations. • Owns operating metric tracking and reporting, including incident volumes, workplace service requests, access control metrics, risk assessments, vendor performance, and SLA adherence. Produces regular dashboards and executive-level summaries. • Provides daily assistance, operational guidance, and issue escalation support to operators, analysts, reception teams, and facilities coordinators across global locations. • Leads, manages, and executes physical security and workplace operations across global locations, including access control systems, visitor management, CCTV oversight, emergency response preparedness, and workplace safety initiatives. • Provides regular updates on emerging threats, risks, workplace safety concerns, and operational vulnerabilities to Security leadership, Risk, and cross-functional partners. • Creates, conducts, and promotes ongoing security and workplace safety awareness campaigns, ensuring employees understand policies, emergency procedures, reporting channels, and best practices. • Develops and oversees inspection and risk assessment programs for physical security, workplace environments, safety equipment, and facility operations. • Leads the development, refinement, and maintenance of emergency response plans, including evacuation procedures, crisis communication, fire/life safety programs, continuity protocols, and coordination with external emergency responders.

• Design and build product features for enterprise customers, such as AI-powered anomaly detection for payment fraud and account takeovers, granular access control and identity management, and bring-your-own-key encryption. • Work closely with cross-functional product and customer-facing teams to understand requirements and ship thoughtful solutions. • Work closely with our customers’ security teams (e.g., Discover, Snowflake, and Anthropic) to understand their needs and learn how they assess risk. • Build guardrails, tooling, frameworks, and automation to empower software engineers to ship secure changes and prevent vulnerabilities from reaching the main branch. • Design and build scalable frontend applications and components.

• The Security Solutions Executive is responsible for the growth of the security business within a given territory of SHI’s Enterprise sales segment. • Proactively leverage SHI data, alongside partner information, to identify and generate security sales opportunities and meetings with security customers. • Serve as a customer-facing subject matter expert to build a pipeline and close security deals. • Drive security growth for SHI by profiling, qualifying, and meeting with Enterprise customers. • Engage with Enterprise sales and technical teams to initiate the product sales cycle, qualify opportunities, and close open pipeline. • Strategically partner with company sales leadership and account executives to execute the growth strategy for Security products. • Work collaboratively with company sellers, internal resources, and service partners in delivering long-term value to our customers.

• Monitor and analyze security events using SIEM, including alert triage, correlation validation, and escalation handling • Execute incident response activities: triage, containment coordination, evidence capture, and support for root-cause analysis • Operate and manage EDR tooling: policy management, alert handling, containment actions, and endpoint investigation support • Support vulnerability management execution: scanning coordination, triage, remediation tracking, and verification • Perform basic threat hunting and proactive detection improvements based on observed patterns and recurring incidents • Maintain incident response playbooks, operational SOPs, and case documentation with high-quality reporting • Support ISO 2700, SOC 2, PCI/DSS operational compliance through evidence collection, reporting, and control execution • Coordinate with platform, network, and application teams to resolve security events within defined timelines and processes