At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture. Your Role at Relatient We’re seeking a Client Implementation Manager to join our team. This role has a preference to be located in the Greater Atlanta Metro, but a fully remote candidate will be considered with the right skillset. How You'll Make an Impact: Client Project Management - Partner with clients to define success goals and launch plans. - Kickoff onboarding of a client’s adoption of Dash platform. - Oversee the implementation of Dash platform through development and maintenance of project plans, status, dependencies and risks. - Work cross-functionally across geographically dispersed internal teams to resolve complex issues within designated time frames. Solutions Design - Work across internal teams and with clients to understand clients' existing patient access workflows, gather their requirements and document scope of implementation. - Design workflows in Dash platform to meet client’s business requirements. - Capture design in formats clearly understood by internal (configuration and support) teams and client stakeholders. - Partner with internal and client teams in configuring, building and testing Dash platform to ensure client’s workflows are adequately addressed. Process Improvement - Establish process for intake of new onboarding projects from clients. - Apply and reinforce clients’ standards for onboarding during every new specialty or market rollout. - Ensure there is clear reporting on all ongoing projects for assigned clients. - Assist assigned other Implementation Managers in seamless execution of their projects. What You Bring: - Bachelor’s degree in Business, Marketing, Communications, or related field. - 6+ years in onboarding in SaaS and ideally 3+ years in the healthcare domain. - Strong analytic skills and demonstrated ability to think critically. (Hands-on SQL experience is preferred; but not required). - Excellent people skills and ability to engage a broad set of stakeholders.  - Demonstrated ability to manage multiple complex projects or clients simultaneously while maintaining attention to detail. - Excellent communication and executive presence — you can lead a room and drive alignment both internally and externally. - Deep understanding of client lifecycle metrics and how to use them to drive outcomes. - Familiarity with tools like Salesforce, HubSpot, Jira, Confluence, and Power BI. - Bonus: PMP, CCSM, or similar certification. Mindsets That Matter We always look for ways to grow and take pride in what we do. You'll thrive here if you: - Act with purpose, focus, and accountability. - Collaborate across teams and communicate clearly. - Keep improving and automate what slows you down. A Note on Travel: This role may require travel up to 20% based on position and organizational needs. Pay & Perks: For positions based in the U.S., the estimated salary range for this role is $84,600-129,400. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget. Benefits of working here include: - Medical, dental, and vision coverage - Company-paid life and disability insurance - HSA with employer contributions - Employee Assistance Program (EAP) - 401(k) with company match - Unlimited PTO, 10 paid holidays, and paid parental leave Equal Opportunity at Relatient: We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know. To learn more about our organization, visit www.relatient.com. Ready to Join Relatient? If you’re looking for work that matters and a team that makes it count, we'd love to hear from you! To join our team, you must live in one of the following states where we’re authorized to hire: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas. #LI-AM1 #LI-Remote #LI-Hybrid

• Implement the Yardi suite of products • Execute project plans within time and budget constraints • Capture accurate business requirements and apply extensive knowledge of real estate best practices while serving as an advisor to the client • Gather requirements for data conversions and assist clients with preparing for data migration • Perform system and business process reviews to identify inefficient processes, gaps in the system's implementation, and make sound recommendations for improvement • Integrate client business processes into the Yardi application suite • Manage system testing and rollout activities • Deliver high-quality system training customized to the client’s business processes • Assist in the development of necessary reports to meet business requirements • Foster and grow client relationships through product adoption and revenue growth • Support team members to execute on project plans within time and budget constraints • Travel to client offices to support implementation projects • Ensure all activities undertaken are compliant with clients’ policies, procedures, and processes

• Implement the Yardi suite of software products • Execute project plans within time and budget constraints • Capture accurate business requirements and communicate clearly to development teams • Integrate client business processes into the Yardi application suite • Assist in the development of necessary reports to meet business requirements • Foster and grow client relationships through product adoption and revenue growth • Foster and grow internal relationships • Advise the leadership team on emerging market opportunities • Provide additional support to the sales team by identifying business development opportunities and assisting with new product implementation

• Serve as the primary client contact throughout the implementation lifecycle. • Introduce CSI digital banking & Apiture solutions and define implementation and configuration requirements. • Conduct data-gathering meetings to clarify data movement, application setup, and configuration. • Execute project plans, tasks, schedules, and milestones. • Configure applications, review test results, and guide clients through UAT. • Liaise between CSI, Apiture, and internal departments. • Communicate Apiture services and product functionality. • Provide go-live and post-implementation support. • Follow project methodology, risk management, and change control processes.