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Customer Service

Location

Alabama + 22 moreAll locations: Alabama | Florida | Idaho | Iowa | Kansas | Louisiana | Nevada | North Carolina | North Dakota | Ohio | Oklahoma | Michigan | Mississippi | Pennsylvania | South Carolina | South Dakota | Tennessee | Texas | Utah | Virginia | West Virginia | Wisconsin | Wyoming

Posted

83 days ago

Salary

$14 / hour

Seniority

Junior

High School0.5 yrs expExperience acceptedEnglish

Job Description

Customer Service

Five Star Solutions

• Manage large amounts of inbound calls in a timely manner • Follow communication "scripts" when handling different topics • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Seize opportunities to upsell products when they arise • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Remain positive and professional in all customer interactions • Flexibility to cross train as requested

Job Requirements

  • Previous 3-6 months customer service or customer support experience preferred
  • Previous 3-6 months call center or office background experience a plus
  • Basic computer skills
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Benefits

  • Shift differential (extra $1/hr nights & wkds)
  • Paid Training - typically 2-5 days in length from 7:00am-4:00pm (MST)
  • Status - Full Time or Part Time Temporary; 16-40 hours per week
  • Must be available to work on the first and last business day of each month

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