• Support daily studio functions including guest service, scheduling, inventory, and retail activities across Chapter locations. • Welcome every guest with professionalism and care, ensuring a consistent and elevated Chapter experience across studios. • Educate guests on products, services, and membership benefits to help drive rebooking, referrals, and overall guest satisfaction. • Fill in for key roles such as Guest Service or Studio Manager support to maintain seamless studio operations. • Maintain cleanliness, operational readiness, and adherence to Chapter protocols at all times.

• Manage a team of site reliability engineers • Oversee reliability and performance of Arc blockchain • Act as the primary Incident Commander during critical events • Drive the adoption of AI/ML capabilities within the observability stack • Oversee the architecture of cloud infrastructure

• Turn weekly leadership (L10) and exec meetings into a clear project board (tasks, owners, due dates) and drive follow-through. • Own logistics and timelines for CXO roundtables (dates, invites, RSVPs, reminders, follow-ups) and keep an event pipeline in motion. • Translate sales / BD meetings into actionable follow-ups, tasks, and simple trackers. • Proactively manage executive calendars and resolve conflicts. • Conduct personalized outreach to healthcare executives on behalf of executives. • Build initial sales decks and materials using existing templates. • Draft content for decks and LinkedIn using an AI brand-story framework.

• Supervise assigned travel consultants creating a cohesive team culture and developing them into strong travel consulting professionals with a focus on improvement of KPIs, performance monitoring, training, coaching and scheduling • Ensure service level requirements with real-time management of phones, emails and queues; make staff adjustments to adapt to unexpected volume spikes • Serve as coach and professional development resource for travel consultants on the team, to include encouraging directed and ongoing individual technical skills and customer service skills development • Perform as subject-matter expert on specific government contracts for requirements, provisions and other service details • Work under the direction and guidance of the Operations Manager to monitor individual and team performance goals • Serve as a SME when working with development, implementation and technology • Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance • Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented • Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements • Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met • Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals