Role Description IXOPAY is looking for an experienced Onboarding Manager with a solid understanding of and hands-on experience with technology, integration design, project management and a strong customer focus. As an Onboarding Manager, you will be the primary point of contact for our customers through the design, development, testing and launch phases of their journey with the IXOPAY platform. Your focus will be on ensuring an exceptional experience throughout the onboarding process. In this role, you will have the opportunity to work on diverse projects that encompass various payment solutions. By leveraging your technical proficiency and business acumen, you will play a vital role in guaranteeing a smooth onboarding experience and maintaining open lines of communication with our customers and internal teams. The ideal candidate will be both consultative and technical. Qualifications - 4+ years of experience in onboarding, customer success, or a similar role in a software or technology company - Strong understanding of the payments industry and/or related software solutions is a plus - Experience with API(s) and basic knowledge of software development highly preferred - Excellent communication and interpersonal skills, with the ability to build rapport with customers - Detail-oriented with strong organizational and time management skills - Proficient in using CRM and onboarding tools; experience with Salesforce, Planhat, JIRA is a plus - Experience working cross functionally with Sales, Product, Engineering and Support - Ability to create structure in ambiguous situations and design effective processes - Problem-solving mindset with the ability to troubleshoot technical issues effectively - You have a passion for always putting the customer first - Bachelor’s degree or equivalent experience in Business, Communications, or a related field - Preferred experience and understanding of the payments industry - Remote, US, Eastern Time Zone strongly preferred Requirements - Serve as a consultative partner rooted in product and industry expertise to guide customers through their onboarding experience - Passionate about working with a wide variety of customers and having the opportunity to learn about many aspects of the payments industry - Manage onboarding process by leading customers through each step of the onboarding process, from initial setup to go-live, ensuring timelines and deliverables are met - Leverage project management and technical consulting skills to oversee high quality project delivery - Provide consultation on optimizing payment solutions, while collaborating with Product and Engineering to enhance the platform - Ensure above industry standard time-to-value for all customers - Remove blockers internally and act as the main liaison for new customers through relationship building and ensuring clear communication - Conduct training sessions for customers, providing comprehensive guidance on how to use our platform effectively - Create and maintain onboarding documentation, training materials and FAQ(s) to facilitate customer understanding and usage of the software - Work closely with sales, customer success and support teams to ensure a smooth handoff and continuous improvement of the onboarding experience Company Description Our mission at IXOPAY, a TokenEx Company, is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.

• Responsible for the successful implementation of new continuum of care customers • Ensure customers are connected to their distributor or wholesaler and all vendors • Support the Premier sales teams through the new member implementation and conversion process • Communicate the status of all new customer implementation or conversion projects to all stakeholders • Track project results and communicate those results to stakeholders • Develop understanding of customer supply chain operations and procedures for individual customer conversions • Work ongoing with existing member contract connections including site expansion and renewal agreements

• Fully comprehend insurance materials, including policy and rating manuals, underwriting guidelines, and other information pertinent to insurance activities. • Analyze insurance materials to uncover risks of potential problems/issues (such as missing, unclear, or contradictory information). • Configure insurance products within the BriteCore platform, including rates, forms, and permissions. • Research, troubleshoot and problem solve. • Must be comfortable working across teams.

• Responsible for overseeing the successful implementation and data migration of payroll systems for Deel’s clients. • You will lead and manage the full payroll implementation process, ensuring that clients’ data is accurately transferred, systems are properly configured, and the transition is seamless. • Collaborate closely with internal teams and external stakeholders, guiding clients through the setup and migration phases, while offering ongoing support and training. • Work with our onboarding team and clients to organize and run kick-off meetings, and deliver our implementation. Create, maintain and manage project plans to deliver the successful roll-out of clients. • Support project review calls (internal and external), coordinating and delivering on the project streams. • Define and set-up the agreed client payroll processes, establishing all of the payroll and data requirements. Ensure each client payroll calendar is managed timely and effectively. • Maintain detailed project documentation, including project plans, status reports, and process documentation. • Define, agree and configure all interfaces, reports and systems configurations to successfully deliver the parallel and live payroll for month 1 and 2, if applicable. • Work with the client to sign-off on the project and document all of the client specific needs and processes ensuring validation and confirmation on the project implementation. • Act as the point of contact for all payroll project matters for the client. • Regular status reporting to senior leadership is required, with this role taking ownership for appropriately escalating issues where necessary. • Schedule and attend weekly client calls to report on project status, identifying any risks, actions, issues and dependencies. • Lead and manage the end-to-end implementation of a global payroll system, ensuring on-time and on-budget delivery. • Gather key requirements from clients to facilitate the onboarding process, and guide them through the technical payroll aspects of onboarding in a professional, clear manner. • Ensure that all payroll processes adhere to local tax and labor laws, keeping up-to-date with any changes. • Oversee the migration of payroll data from legacy systems to the new global payroll system, ensuring data accuracy and security. • Develop and execute a comprehensive testing plan to identify and resolve system issues, ensuring a smooth transition to the new payroll system. • Implement change management strategies to ensure a seamless transition for employees and HR teams.