This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As part of our fast-growing pace, we are currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring a high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose, and resolve the issues raised by the Customers. Should be a team player capable of collaborating with the Product, DevOps, and Engineering teams. Location: Dallas, TX & Bangalore, India, & EMEA (UK) - Product & Domain Expertise: Understands mobile applications, SaaS-based delivery models, and troubleshoot/debug issues reported by the customer. - Customer Satisfaction & Risk Management: Maintain a high level of customer satisfaction and take ownership of customer issues reported, seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potential risks. - Roll up your sleeves: Learn everything about the product, validate customer-specific fixes and releases working with the QA team, develop technical documentation for specific customer needs. - Customer Advocacy: Gather customer feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on. - Collaborate with internal teams: Work closely with customer success, development, and product teams in different time zones to address customer issues. Qualifications - Bachelor’s in computer science or information technology or an equivalent engineering degree. - 5+ years (Mid-Level) or 1-3 years (Junior) of experience working with Enterprise software solutions; startup experience desirable. - Good understanding and proven experience in supporting cloud-based web applications. - Hands-on skillsets with Python, Java, and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure. - Self-motivated, extensive troubleshooting skills, and knowledge of debugging required. - Customer-oriented and face-to-face post-sales services experience with excellent communication skills. - Experience in Mobile app delivery and deployment concepts on iOS and Android will be a plus. Requirements - Strong SQL skills, Python/Java scripting, Unix skills. - Prior experience with Mobile Apps, mobile architecture, and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix. - Familiarity with SIEM tools like ArchSight, Splunk, etc. - Familiarity with Cloud Architecture: Amazon Web Services components, Linux Containers/Docker, OpenStack, PostgreSQL, Kafka. - The following skills are a plus: Android Studio (adb, junit), xCode. Company Description Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment. Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS, and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies. Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award-winning, patented z9 machine learning-based engine.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Web Hosting Support Specialist, you'll help customers solve web technology problems through phone, email/tickets, and live chat. You’ll be the go-to expert for troubleshooting website, email, and hosting issues, offering friendly and knowledgeable support that ensures every customer gets the help they need, fast and stress-free. Schedule - All on Eastern Time (Toronto): - Thursday-Monday - 3:00 PM - 11:30 PM What you’ll do: - Provide technical support via phone, email/tickets, and chat - Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance - Troubleshoot and resolve advanced website and email issues - Install, configure, maintain, and fix errors for content management systems like WordPress - Explain DNS settings and web design tools in a way customers can understand - Address and escalate pre-sales, sales, and billing inquiries as needed - Schedule and conduct callbacks to ensure a smooth support experience - Deliver an outstanding customer experience and help maintain high satisfaction levels - Support other tasks or projects as assigned to meet team and business needs Qualifications - Experience in a technical support or helpdesk role - Strong troubleshooting skills, especially for websites and email systems - Solid communication skills in English (written and verbal) - Experience with web hosting platforms is a strong plus - A customer service background or a related tech role is an asset Benefits - Work from anywhere - this is a remote opportunity - A competitive salary that values you and your unique skill sets - Career advancement & professional development opportunities to help you reach your full potential - Flexible work arrangements to support work/life balance Company Description At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages. Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth. HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. It is anticipated that this position will be performed outside of Ontario.

• Provide technical support (L1/L2) to customers via ticketing systems, email, and calls • Troubleshoot and resolve technical issues in collaboration with customer teams and internal engineers • Support installation, configuration, and maintenance of Linux-based systems • Assist in analyzing system performance and identifying issues • Maintain clear and professional communication with customers following defined processes • Contribute to internal and external knowledge bases and documentation

• be the first contact point for new customer support requests • drive technical issues to resolution • collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues • maintain communications with clients on the status of all open requests • troubleshoot, investigate and solve customer issues in a timely manner