Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty, securing retention, and driving value expansion at assigned accounts. Territory/Location - This position is remote. - Qualified candidates must currently live in the St. Louis, MO area. - Travel up to 25% What You’ll Work On - Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and reagent issues. Level I support is defined for a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs. - Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause. - Determine the level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business needs. - Record accurate and timely documentation of customer complaints and the action taken to resolve the concern. - Plan and prioritize customer visits and activities to do in each account. - Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays. - Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly. - Responsible for Service Contract Sales at assigned accounts. - Partner with the Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews. - Understand the competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts. Required Qualifications - Associate's Degree or equivalent experience. - 2 years of relevant experience with instrumentation utilized in a laboratory environment. - 2 years of experience interfacing with customers. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $31.75 – $63.55/hourIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Service Trainer within a manufacturing organization that builds heavy, off-road equipment used in the forestry industry is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students. Location is remote, coverage would be across North America. - Design, develop, maintain and deliver in-house training programs. - Conduct training needs analyses, ensuring all compulsory compliance needs are met. - Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs. Qualifications - Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repair. - Possess mechanic or millwright license, Engineering diploma or degree or similar education is an asset. - Strong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systems. - Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions. - Proficient in MS 365 including Outlook, Word and Excel. - Valid Passport, up-to-date vaccination status and ability to travel - worldwide and on short notice. - Required to travel locally and internationally. - Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset. Requirements - Proficiency in presenting information in a clear and engaging manner to both small and large groups. - Ability to build rapport and work well with diverse groups of people. - Must be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events. - Effective English communication skills (both written and verbal) with a pleasant and professional attitude. - Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detail. - Strong organization, time management, teamwork and teambuilding skills. Benefits - Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more! - Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing. - RRSP Matching Program: Retirement planning? We’ve got your back! - Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment. - Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs. - Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Instructional Designer collaborates with stakeholders and subject matter experts to analyze business needs and recommend learning strategies. Employing a variety of instructional methods, the incumbent deploys performance-based e-learning, video, instructor-led, and a variety of blended-learning solutions. The Instructional Designer also aligns with business stakeholders to evaluate the impact of the learning strategy on organizational goals. - Follows accepted Instructional Design (ID) processes to design and develop learning solutions based on effective adult learning principles. - Delivers agreed upon learning solutions according to established project timelines and provides timely updates to inform project-related decisions. - Engages with stakeholders to effectively understand learning requirements, gather content, seek clarity, raise risks, provide status updates and participates in review sessions. - Creates consistent, high-quality materials that are always on brand and follow accessibility best practices. - Evaluates the effectiveness of training programs and recommends modifications as needed based on business goals and objectives. - Follow technical specifications to deliver and implement materials to meet learner needs and hosting location requirements. - Updates and revises existing content with an eye for continuous improvement. - Conduct train-the-trainer sessions to support the facilitation process. - Performs other job-related duties as assigned or apparent. Qualifications - Ability to write clearly for intended audience and purpose. - Create a variety of learning deliverables using industry standard tools such as Microsoft Office, Adobe Creative Cloud, and Articulate 360. - Ability to write, design, and structure content for documents, video, eLearning, and instructor-led content. - Ability to ideate and offer learning design suggestions. Requirements - Minimum of 2 years of corporate training experience in instructional design and development or educational equivalency. - This position is remote based out of AZ. Benefits - Comprehensive medical benefits coverage, dental plans and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - Retirement plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO).

Description Position Overview: The Training and Quality Lead is responsible for administering group and individual training, quality reviews, related reporting, analysis, and recommendations. This role will conduct new hire and ongoing training initiatives. About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price. What You Will Do at MedOne: - Facilitate training for Member Advocates and Patient Care Coordinators - Complete Quality Assurance (QA) assessments - Participate in Member Engagement, handling phone, chat and email inquiries - Work collaboratively to develop and modify training initiatives which support Member satisfaction, performance standards, and employee growth - Evolve training and QA procedures, documents, video tutorials, and AI tools - Perform on-going training and QA needs analysis based upon trending data - Identify initiatives to raise performance, employee growth, and member satisfaction - Monitor Member interactions to identify improvement needs - Monitor CSAT results - Review outcomes of member surveys; create and execute training and QA initiatives addressing areas in need of improvement - Coach staff regarding de-escalation techniques, and customer service skills - Provide direct feedback to employees regarding training and QA assessments - Collaborate regularly with Team Leads and Manager - Participate in phone queue staffing, assisting callers - Align with, and support MedOne’s Core Values What you will bring to MedOne: - College degree in Instructional Design, Communications, or Business Management - Background in pharmacy, pharmacy benefits, or other related healthcare field - Understanding of pharmacy benefit management concepts and operations - Motivated to understand pharmacy benefit management, including pharmaceutical drugs and drug therapies and share this knowledge to broaden skillset of team - Demonstrated training facilitation and content creation skills - Strong knowledge of Microsoft Office, including Word, Excel and Teams - Must possess a current Pharmacy Technician Certification - Strong listening, verbal, and written communication skills - Skilled at providing feedback to others, influencing and coaching for success - Work effectively in a team environment - Must be timely, dependable and must notify supervisor of schedule changes - Must demonstrate professionalism while maintaining discretion with sensitive personnel and interdepartmental information Why Join MedOne? - Competitive salary and bonuses that reward your performance. - Comprehensive health, dental, and vision insurance. - 401(k) with company match to secure your future. - Generous paid time off and holidays. - Opportunities for professional growth and development. - A vibrant and collaborative work culture. Location: We have offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States. Employment Type: Full-Time, Salaried Hours: Hours may vary within our normal business hours. How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, especially if you have a CPhT certification, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page. MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.