Company Description Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers Job Description As a Junior Learning Management System (LMS) Administrator, you will be the first point of contact for our learners. You will use your technical skills to answer everyday questions, troubleshoot common issues, and ensure our users have a smooth experience with regards to the Learning Management System and other Learning Systems. You will work with the Sr. Learning Systems Administrator or the wider team to find the right solution for more complex support cases. This position reports to the Director, Learning & Development and works closely with other Learning and Enablement teammates, as well as internal and external Subject Matter Experts (SMEs). Work will include but is not limited to LMS integrations, case management via salesforce, trouble validation, and continued optimization of the Learning Management System (LMS) at Privia. These include eLearning, Instructor-Led Training sessions, and associated supporting assets. Primary Job Duties: - Learner Support: Act as the initial contact for learner inquiries, using problem-solving skills to provide timely resolutions or redirecting complex issues to senior team members when necessary. - LMS Maintenance: Assist in managing LMS issue tracking process within Salesforce, ensuring that learner concerns are documented and resolved efficiently. Addressing enrollment concerns and various user roles such as Power User access. - Collaboration: Work closely with the Learning & Education (L&E) team, other Privia teams, Care Centers and other stakeholders to help troubleshoot user issues and support the overall success of learners. - Reporting Support: Build, maintain and distribute reports on key metrics like course completions and enrollment to help the team track LMS usage. - Content Assistance: Support the upload of eLearning materials, manage file versioning, and enter course metadata to keep the LMS library up to date and promote standardization across board - System Management & Optimization: Serve as an administrator and maintener of shared drives and project management platforms such as Monday.com. Ensure seamless integration, optimal performance, and user access control while implementing best practices for data organization, security, and collaboration. Proactively identify opportunities for system enhancements and work with stakeholders to drive improvements that enhance team productivity and efficiency. - Virtual Training Setup: Applies the use of online meeting tools to set up lunch and learns as well as other virtual training initiatives that are run via Privia’s LMS. - User Management: Assist with user synchronization and manual data entry to ensure data integrity and a seamless login experience for all users. - Administrative Support: Help maintain training calendars, project boards, shared drives to ensure training logistics run smoothly. - Stakeholder Engagement: Organize, attend, and actively participate in stakeholder meetings. Document and follow up on actions and decisions to ensure accountability and progress - Vendor liaison: Serve as a point of contact between Privia and the LMS vendor, ensuring escalated vendor issues are seen to a firm conclusion in a timely manner. - Primary Back up: Serve as the primary back to the Sr. Learning Management System Administrator role - Other duties as assigned Qualifications - Bachelor's Degree in Educational Technology/Instructional Design, Communications, Curriculum Development. - 1+ years working knowledge of Learning Management Systems and integration technology (Docebo LMS preferred) - Demonstrated ability to use sound governance principles (e.g. naming conventions and metadata, maintaining lists of qualified instructors, ensuring courses are reviewed annually and catalog items are updated, etc.) - 1+ years experience with content management, such as Content Versioning, Content Reusability, Central Repositories, File Uploading, etc. - Salesforce experience is highly preferred - Experience with Google Suite (Google Meet, Gmail, Google Drive) preferred - Familiarity with education delivery processes and formats (e.g., SCORM, video-based learning, ILT) - Strong analytical, problem-solving, and decision-making capabilities - Ability to work effectively with many levels of personnel - Exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people - Excellent organization skills - Versatile and able to work creatively as part of a team - Ability to create technical documentation to train non-technical users - Ability to take complex data and turn it into actionable areas of opportunity and next steps for our training program - Comfortable embracing existing technologies used by the L&E Team and being willing to learn new technologies when necessary. The hourly pay for this role is $40-$45/hr in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law. - Department: People Operations

• Serve as the primary administrator for Skillsoft Percipio, including configuration, catalog management, user audiences/groups, assignments, learning paths, and day-to-day platform operations. • Own platform governance standards, including publishing conventions, naming/version control practices, archiving, and quality checks to support a consistent learner experience. • Configure and maintain user attributes and related platform settings to enable targeted learning assignments and audience-based learning delivery. • Support learning platform access needs and resolve account, login, and permission issues. • Partner with HRIS and IT teams to support integrations and user data flows, including identity and access requirements and single sign-on coordination. • Monitor and resolve learner-impacting issues (access, content launch, completion status, catalog/search behavior), escalating to vendors or internal IT as needed. • Maintain platform documentation and knowledge resources (admin guidance, FAQs, learner support content) to reduce support volume and improve self-service. • Develop interactive eLearning and microlearning using Articulate Storyline and Rise 360 (scenario-based learning, branching, knowledge checks, and assessments).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description DVS is looking for a mid-level Organizational Change Management Training Specialist to join our team. The work location will be primarily remote but must be willing to report onsite for occasional meetings. This position requires the ability to obtain a Secret Clearance. The ideal candidate will be responsible for developing and implementing effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration. The Organizational Change Management Training Specialist will work closely with project teams, subject matter experts, and stakeholders to: - Analyze training needs - Design and develop training materials - Deliver training to employees across the organization - Evaluate the effectiveness of training programs and make recommendations for improvement Qualifications - Bachelor's degree in Business, Human Resources, Education, or related field; Master's degree preferred - 3-7 years of experience in organizational change management and training, with a focus on designing and delivering training programs, including ServiceNow training - Proven experience in project management, including developing timelines, budgets, and deliverables - Strong leadership and management skills, with the ability to lead and motivate a team - Excellent communication and presentation skills, with the ability to effectively communicate complex ideas and concepts to diverse audiences - Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions - Knowledge of adult learning theory and instructional design principles - Proficiency in using training development tools and software - Experience with virtual training platforms and e-learning development tools - Experience with ServiceNow and other related tools - Ability to work independently and in a team environment, with a focus on achieving results - Ability to travel as needed Requirements - Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration - Collaborate with project teams, subject matter experts, and stakeholders to identify training needs and design and develop training materials - Deliver training to stakeholders across the organization, including in-person and virtual training sessions - Evaluate the effectiveness of training programs and make recommendations for improvement - Develop and maintain training materials, including manuals, job aids, and e-learning courses - Work with other departments and teams to ensure consistency in training delivery and messaging - Manage and lead the training team to ensure high-quality training delivery and performance - Stay up to date with emerging trends and best practices in organizational change management, training, and ServiceNow - Participate in project planning and management, including developing timelines, budgets, and deliverables - Communicate progress and results to stakeholders, including senior management and project sponsors Benefits - Competitive compensation - Comprehensive medical plans - 401k match - PTO accrual - Professional development reimbursement - Corporate-funded technology certifications - Employee recognition and appreciation programs

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description ICF is currently seeking an Instructional Designer. We aren’t generic contractors; we are expert consultants. We work with our clients to determine the ideal solution to their problems. We seek candidates who can help us create dynamic, engaging, and experiential learning content with an emphasis on user-centered design, user experience (UX), and accessibility for all learners. This requires candidates who are nimble and innovative in their application of instructional design principles. Using your mix of creative skills and project awareness, the successful candidate will create interactive and engaging ways to communicate instructional content knowledge as well as provide feedback on other team members' materials. The candidate will have the ability to develop a range of instructional materials for classroom-based and online training that incorporate scenarios, case studies, job aids, and performance-based support tools. This role is for a potential future remote opportunity. Responsibilities - Work as part of an instructional design team under the supervision of a Lead Instructional Designer or Project Manager. - Design, develop, and document instructor-led, paper-based, and responsive technology-delivered curricula and performance support solutions. - Participate in the development and review of products for adherence to style and storyboard guidelines, writing standards, course/task flow, and designing for standards such as SCORM conformance and Section 508 compliance. Qualifications - 3+ years of work experience. - 2+ years of experience in Instructional Design. Requirements - Bachelor’s degree in Instructional Design or Education preferred. - Experience in the full life cycle of the instructional systems design (ISD) process with experience in developing engaging, experiential instructor-led training as well as web-based and blended learning solutions that are Section 508-compliant and SCORM-conformant. - Ability to develop clear and concise linear and non-linear storyboards for programmers/online developers, including graphics concepts, audio scripts, user interactions, navigation, and other related elements. - Proficiency with word-processing, spreadsheet, and presentation tools (e.g., Microsoft Word, Excel, and PowerPoint). - Superior use of the English language including the ability to read, comprehend, and communicate information and ideas effectively. - Prior experience developing training related to emergency management and/or the Incident Command System (ICS) a plus. - Knowledge of the field of human-computer interaction and performance-centered design. - Ability to apply instructional design principles to gaming and simulation environments. - Experience and working knowledge of at least one rapid development tool (e.g., Articulate Storyline, Articulate Rise). - Detailed knowledge of Section 508 requirements and the ability to apply them to course design and development. - Experience serving Federal clients. - Experience working in consulting firm environments. Benefits - ICF is a global advisory and technology services provider, but we’re not your typical consultants. - We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. - We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. - We are an equal opportunity employer. - Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Pay Range The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00.