This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an entrepreneurial and detail-oriented Program Manager to own the full lifecycle of internal and external projects. This role will be responsible for translating high-level objectives into actionable plans and managing them through to completion by building out schedules, aligning stakeholders, and proactively identifying roadblocks to ensure projects are delivered reliably and on schedule. This is the right role for someone who thrives in a fast-paced entrepreneurial environment and is excited to build and refine systems to ensure our program management practices are efficient, scalable, and adaptable. This role will report to the Senior Project Manager. Core Responsibilities - Program Implementation (60%): - Deliver high-impact experiences by serving as the primary point of contact for a portfolio of school, district, and nonprofit partners and managing the end-to-end execution of program implementations. - Manage project timelines and implementation milestones, resulting in a positive student and facilitator experience. - Lead regular partner meetings to build relationships, provide thought partnership, and ensure quality delivery. - Collaborate with internal and external teams to provide high-quality support to students and facilitators, ensuring questions are resolved quickly and feedback is synthesized to improve the overall user experience. - Develop, maintain, and continuously improve partner materials (e.g., student engagement materials, toolkits, or onboarding resources). - Lead and co-facilitate virtual and in-person trainings and Communities of Practice to ensure partners are prepared for program implementation. - Coordinate partner-facing events, such as student pitch competitions or professional development workshops, to drive successful program implementation. - Capture insights that help us improve learner and teacher experiences. - Identify opportunities to expand partnerships and initiate renewal conversations to drive an 80% partner renewal rate. - Cross-team coordination and project management (30%): - Operationalize organization goals by owning the planning, execution, and documentation of cross-functional projects. - Manage multiple projects simultaneously, while collaborating with colleagues on different teams. - Partner with team to define project scope, objectives, resources, and deliverables and manage project documentation. - Craft clear project plans and track progress to ensure projects stay on track and within budgetary and other constraints. - Proactively anticipate potential project roadblocks, identify and analyze risks early, and propose solutions before issues escalate. - Facilitate clear communication across all project stakeholders, keeping everyone informed of progress, action items, and key decisions. - Special projects (10%): - Working in close alignment with the Senior Project Manager, lead high priority projects that enhance our program’s reach and efficacy, such as architecting systems to increase team capacity or executing on emerging strategic priorities to help fulfill our organization’s goals and mission. Qualifications - 5+ years of professional work experience with a track record of success, ideally in program management, project management, or customer success. - Excel in an ambiguous and dynamic environment and can effectively juggle multiple time-sensitive tasks at once. - Proven track record of delivering successful customer implementations in collaboration with internal and external teams. - Experience facilitating professional development for adult learners. - Strong communicator who is able to work across the team to move projects forward and communicate ideas clearly to both technical and non-technical audiences. - Exhibit a problem-solving mindset, a strong sense of curiosity, and a passion for building expertise quickly and staying up-to-date on the latest trends in education and learning technologies. - Proficiency with Google Workspace and project management, communication, and automation tools (e.g., Airtable, Asana, Notion, Zapier). - Bachelor’s degree or equivalent work experience. - Ability to travel (~10%) to attend team retreats, lead in-person facilitator workshops, and support high-stakes program events like student pitch competitions. - Experience working on remote teams and in education, nonprofit, or social impact organizations is a plus. Benefits - Salary range of $80,000 - $100,000 per year depending on experience. - Comprehensive medical, dental, vision benefits. - Paid vacation and sick time, plus organizationally-observed holidays throughout the year. - Access to optional benefits such as 401(k) Retirement Plan, Employee Assistance Program (EAP), HSA/FSA, pet insurance, etc. - Stipends to partially cover phone and internet costs, home office set-up, and wellness. - Team retreats and meetings during the year to meet your teammates or see our work in-person. Work Environment Although our team works remotely, you are expected to engage in overnight travel at least 2x throughout the year to various US cities to meet up with other team members (in-person retreats, other program-related meetings and events), and be ready to play an active role in contributing to our collaborative, inclusive culture. We’re looking for applicants who are comfortable working remotely and who have experience successfully collaborating with team members across different time zones. Your core working days and hours will be M-F from 8am-6pm, with the ability to flex according to workload, scheduled calls and in-person/virtual meetings.

• Oversee comprehensive facility assessment programs • Manage building condition evaluations, compliance inspections, and asset condition reporting • Ensure properties maintain optimal performance standards • Support strategic capital planning and risk management initiatives • Lead facility and asset condition assessments across portfolio • Develop and implement standardized inspection protocols and quality control procedures • Analyze inspection findings to calculate Facility Condition Inspections (FCI) and Asset Condition Inspections (ACI) scores • Collaborate with engineering, facility managers, and client stakeholders • Provide technical expertise for budget development, planned R&M, and long-term asset planning • Implement and optimize inspection software platforms and reporting systems

• Coordinate delivery activities across cross functional teams including Product, Engineering, UX, Marketing, Sales, and Operations. • Support and facilitate Agile ceremonies and delivery checkpoints to ensure alignment across teams and stakeholders. • Assist with planning sessions by documenting scope, dependencies, milestones, scheduling inputs, and potential risks. • Maintain governance artifacts such as schedules, RAID logs, decision logs, and delivery trackers according to program standards. • Monitor delivery progress across teams and prepare structured bi weekly reports summarizing milestones, risks, issues, and overall program status. • Track inter team dependencies and coordinate with technical and product leads to ensure alignment and timely resolution of delivery blockers. • Maintain and update program tracking tools including Smartsheet and other delivery management platforms used by the organization. • Capture updates and outcomes from sprint reviews, mid sprint checkpoints, and delivery sync meetings. • Support product launch planning activities in coordination with Product, Marketing, and other relevant teams. • Collaborate with program leads and project managers to ensure consistency in delivery reporting, governance, and program visibility. • Assist in coordinating customer related activities and delivery communications as directed by product and design teams. • Coordinate enablement and documentation activities to support program continuity and knowledge transfer across teams. • Ensure all delivery documentation and reporting follows defined governance processes, security standards, and program guidelines.

• The Physician Program Director (PPD) focuses on establishing formal Impella programs through sustainable relationships with account stakeholders and key opinion leaders (KOLs) within the field of hemodynamic support. • The PPD is responsible for developing and managing strategic relationships with key opinion leaders, thought leaders, and subject matter experts to support the organization’s scientific, medical and commercial goals. • This role ensures effective engagement, collaboration, and communication between the company and its network of experts to enhance brand credibility, education, and innovation. • The PPD represents all aspects of Abiomed and acts as a field liaison to connect hospitals to internal resources such as the medical office, research, marketing, and executive teams. • The PPD will be responsible for collaborating with hospitals and hospital administrators to identify areas for program efficiencies through best practice implementation, protocol development, and workflow improvement, ensuring long-term program sustainability. • The PPD will work to identify program gaps and align internal resources as appropriate to support the hospitals' goals. • The PPD will collaborate with systems of care and Integrated Delivery Networks (IDNs) to support the implementation of best practices across the hospitals within the system. • Develop and implement a comprehensive KOL engagement strategy aligned with brand and therapeutic area objectives. • Develop sustainable relationships with designated accounts, health systems, key opinion leaders and stakeholders, to impact formalization of Impella programs and optimize outcomes. • Understand hospital market dynamics, uncover gaps in operational efficiency and patient care, and deploy appropriate tools that will ultimately allow us to reach more patients. • Present complex health economic information to influential and diverse groups in a way that is engaging, credible, and easily understood. • Advocate on behalf of heart recovery programs to health system administration & engage with hospital administrators to gain alignment on projects. • Identify and develop new and emerging key opinion leaders through key customer visits, HQ executive programs, regional education courses and local programs. • Serve as a corporate liaison between Key Opinion Leaders, IDNs, Healthcare System leaders, and Abiomed’s Executive team, Management, Marketing, Clinical Research and Sales. • Collaborate cross functionally with internal partners to align KOL initiatives. • Execute and facilitate important and integral customer meetings at major medical tradeshows. • Communicate routinely with all members of the sales and Abiomed leadership team as outlined.