The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits for our Customer Service Reps (CSRs): - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance - Work from home - Salary: $18.00 to $20.00 per hour Customer Service Reps (CSR) Core Responsibilities: - Answering the phones - Explaining our services to potential clients - Manage the customer experience - Scheduling of appointments - Dispatch, routing, and scheduling of jobs for our technicians - Shift: 8 hour daytime shift, full-time - Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: - Excellent customer service and telephone skills - Excellent written and oral communication skills - Proficiency in Microsoft Office Suite - Experience in the plumbing, restoration, or construction industries- a plus but not required - Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• Providing responsive and helpful support to resolve issues and boost user satisfaction • Analyzing user interactions and feedback to find opportunities for system improvements and optimizations • Respond to inquiries via phone, email and our built-in messaging system

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is seeking motivated individuals to join our fully remote team in a client-focused role supporting individuals and families across the United States. In this opportunity, you will help clients understand and access important benefit programs designed to provide financial protection and long-term security. This role includes full training, mentorship, and pre-scheduled client consultations—no cold calling or door-to-door outreach required. If you enjoy helping others, communicating clearly, and working independently, this opportunity offers a strong path toward a meaningful remote career. - Conduct scheduled virtual consultations with clients using Zoom - Explain available benefit options and assist clients through the enrollment process - Maintain accurate digital records and follow up with clients as needed - Provide excellent customer service and build long-term client relationships - Participate in regular training sessions and professional development programs Qualifications - Strong communication and interpersonal skills - Organized, dependable, and able to work independently in a remote environment - Comfortable using digital tools and video conferencing platforms - Service-oriented mindset with a desire to help others - Customer service or client-facing experience is helpful but not required Requirements - Must be authorized to work in the United States - Reliable internet connection - Windows-based computer or laptop with webcam capability Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the United States. The company is committed to delivering dependable financial protection while creating meaningful career opportunities for professionals nationwide. With a fully remote workforce and a strong focus on mentorship and professional development, AO Globe Life offers team members the opportunity to build rewarding careers while helping families protect what matters most.

• Serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our tools. • Support our Democrats and progressives with exceptional customer-service skills. • Conduct web-based training and get new customers up and running with our tools. • Ensure clients can fulfill their social missions through our support and training.