This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a sharp, high-agency HR Generalist to join Invoca's People Team. This role is ideal for someone a few years into their HR career who is ready to take full ownership of some programs — and be a trusted, roll-up-your-sleeves partner on others. You'll own things like new hire onboarding, immigration coordination, and our employee survey program end to end, while also playing a key support role on higher-stakes, company-wide initiatives like benefits open enrollment, performance cycles, and compensation programs alongside our HRBPs and Sr. Manager of People Operations. What You'll Do - Onboarding & Offboarding - Own the end-to-end new hire onboarding experience, ensuring every new hire feels welcome and is set up for success. - Hold managers accountable for having a documented onboarding plan or 30/60/90 day plan in place for every new hire. - Conduct exit interviews and leverage exit data themes and trends to make actionable recommendations. - Manage employment verifications, unemployment claim responses, and/or documentation gathering for legal situations. - Immigration - Coordinate immigration cases for sponsored employees, including H-1B transfers, extensions, and other visa processes. - Employee Experience - Plan and execute departmental onsites and smaller team gatherings. - Set up and manage event travel budgets in Navan. - Track employee enrollment in training programs and monitor L&D budget spend. - HR Support - Own the employee survey program including design, delivery, data analysis, and partnering with HRBPs. - Serve as a first point of contact for day-to-day employee questions, issues, or concerns. - Support company-wide performance management processes. - Help maintain and update compensation and equity bands in relevant systems. - People Operations Coverage - Support Sr. Manager of People Operations and HRBPs to execute Annual Benefits Open Enrollment. - Support leave of absence administration and workers' comp reporting. - Assist with HR compliance tasks including required training tracking and labor law postings. - Provide backup support and coverage for HRIS (Paylocity) changes. - Provide backup support and coverage for international payroll and onboarding for global employees. - Recruiting Support - Coordinate interview scheduling across candidates, hiring managers, and interviewers. - Serve as a point of contact for candidates during the scheduling process. Qualifications - 4+ years of experience in HR, People Operations, or a related role within a technology company. - BA/BS degree or greater. - Exposure to onboarding/offboarding workflows, HRIS, performance management, and HR compliance concepts. - Familiarity with HRIS platforms; hands-on experience with Paylocity is a strong plus. - Experience with event planning or travel coordination a plus; familiarity with Navan is a bonus. - Proven ability to leverage data analysis and trends to make actionable recommendations. - Discretion and maturity when handling confidential employee information. Requirements - Ownership and urgency in completing tasks. - Business-minded approach to HR processes. - Curiosity and critical thinking skills. - Attention to detail in all aspects of work. - Clear and caring communication skills. - Adaptability to changing priorities and systems. - Ability to connect with people empathetically. Benefits - Flexible Time Off – Encouraging a healthy work-life balance. - Paid Holidays – 16 U.S. paid holidays including a winter break. - Health Benefits – Medical, dental, and vision coverage with multiple plan options. - Fertility assistance included. - Retirement – 401(k) plan through Fidelity with a company match of up to 4%. - Stock Options – All employees are invited to share in Invoca’s success. - Mental Health Program – Well-being support available through SpringHealth. - Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding and family care. - Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs. - InVacation – Bonus after 7 years of service. - Wellness Subsidy – Subsidy for gym memberships and fitness classes.

• Manage employee relations cases including disciplinary actions and workplace complaints • Conduct thorough and objective investigations into employee concerns • Maintain accurate and confidential case records within HR information systems • Serve as a trusted advisor and coach to managers across the organization on employee relations matters • Support managers through difficult conversations and disciplinary processes • Draft, update, and communicate employee relations policies and guidelines • Build trusted relationships through effective stakeholder engagement and communication

• Provide strategic business partnership to Brand Leadership focusing on performance management, employee relations, leadership development, talent management, succession planning • Provide guidance and leadership to a group of HR professionals including hiring, training, performance management and development of team to meet company goals • Partner directly with Leadership, Human Resources, and Legal on recommendations to resolve inquiries, concerns, and investigations on escalated matters in line with our company values and employment law • Review Employee Relations Cases to ensure compliance and consistency; provide coaching where necessary • Design and deliver targeted solutions, including strategic planning, action plans, change management and team building in partnership with the Brand Senior Vice President • Develop programs to increase employee engagement, provide change leadership, talent development, career & succession planning, retention, and supporting process improvements • Partner with Brand Senior Vice President in team member engagement initiatives; survey participation, analyzing data gathered, delivering feedback and developing/implementing action plans • Serve as subject matter expert on complex issues and appropriately escalates appropriate matters • Partner with other HR Leaders and cross-functional teams across the shared services, on communications, projects, and best practices to drive organizational goals and objectives • Establish process improvement initiatives to increase efficiency and effectiveness for HR programs and business partners

• Support the end-to-end Cat3 process, standard work, and case management system • Ensure policy alignment and local legal compliance • Conduct and/or oversee thorough, fair, and unbiased investigations • Maintain the registry of qualified investigators; design, deliver, and refresh investigator training • Perform analytics to provide timely, accurate trend insights to HR and business leaders