Description COMPANY OVERVIEW Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com. JOB DESCRIPTION: The Integrated Care Manager will be responsible for conducting health risk assessments, coordination of care, and care management for MAPD, C-SNP, and D-SNP members. ESSENTIAL FUNCTIONS: Fundamental Components include but are not limited to: - Performs assessments of members, including Health Risk assessments per CMS regulation - Follows the patient through various transitions of care to ensure that any gaps in treatment plans are identified and remedied, and promote efficient health care delivery. - Participates in assessment activities to develop individualized care plans in coordination with the patient, family, and providers. - Applies case management standards of practice to focus on effective care of high-need members. - Serves as a member advocate and resource, and provides critical information and recommendations to the rest of the care team. - Maintains strong knowledge of Case management, community resources, and plan benefits to promote improved member experience and health outcomes. - Works collaboratively with the member (and caregivers), primary care physicians, specialists, and other care providers to ensure member compliance and adherence to the medical plan of care. - Assists the Health Services Team in implementing best practices for chronic care and disease management. - Follows standard protocols, processes, and policies. - Provides member education to assist with self-management and encourages members to make healthy lifestyle changes. - Interacts with Medical Directors, Pharmacists, Social Workers, Behavioral Health Clinicians, and Other Impact Team Members on cases - Makes referrals to outside sources. - Documents and tracks clinical reviews, member care plans, referrals, and findings. - Performs other duties, projects, and actions as assigned. Requirements QUALIFICATIONS AND REQUIREMENTS: JOB REQUIREMENTS: Required Skills: - Registered Nurse (RN) with 3 years of direct clinical care to the consumer in a clinical setting. - Current, valid, unrestricted license - 3 years of managed care experience or other commensurate experience - Demonstrates strong clinical knowledge, ability to perform clinical assessments, ability to use critical thinking skills and has the capacity for continued learning. - Knowledge of plan benefit designs. - Demonstrated ability to perform case management & disease management activities. - Ability to demonstrate knowledge of and apply those to the job function and responsibilities. - Problem-solving skills: the ability to systematically analyze problems, draw relevant conclusions, and devise appropriate courses of action. - Verbal and written communication skills, including listening, discussing, and documenting medical needs with members, providers, internal staff/management, external vendors, and community resources. - PC proficiency to include Outlook, Word, Excel, database experience, and web-based applications. - Personal management skills — Plan and manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. Teamwork — ability to work well with one or more groups. - Interpersonal effectiveness — Relate to co-workers and build relationships with others in the organization. Preferred Skills: - CM or DM experience with a Managed Care Organization (MCO) - Patient education experience. - Bilingual – English and Spanish - Certification in Case Management or a nationally recognized health care certification. Member-centric Impact Statement: The Health Services department ensures that members receive high-quality, evidence-based medical care and interventions. By closely monitoring clinical outcomes and implementing best practices, Clinical ME enhances member satisfaction, encourages retention through improved health outcomes, and supports productivity by reducing preventable complications and hospitalizations. Zing Health offers the following benefits: - A competitive salary based on the market - Medical, Dental, and Vision - Employer-Paid Life Insurance - Paid Maternal Leave - Paid Paternal Leave - 401(K) match up to 4% - Paid-Time-Off - Employee Assistance Programs - Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.

• Manage the entire contract lifecycle from initiation to close-out, including drafting, reviewing, negotiating, and executing various commercial agreements. • Ensure all contractual terms and conditions are adhered to, minimizing risks and fostering beneficial relationships with all involved parties. • Collaborate with internal departments, including Legal, Sales, Procurement, Finance, and Project Management, to ensure contract terms meet business requirements and objectives. • Conduct meticulous review of legal and financial documentation to ensure compliance with company policies, legal frameworks, and industry regulations. • Negotiate contract terms and conditions with customers, vendors, and partners to achieve favorable outcomes while maintaining positive relationships. • Identify, assess, and mitigate potential contractual risks, providing proactive solutions and recommendations to stakeholders. • Monitor contract performance, key deadlines, and obligations, implementing amendments, extensions, or renewals as necessary. • Maintain accurate and organized records of all contract correspondence, documentation, and data. • Provide guidance and training to internal teams on contract-related matters and best practices. • Contribute to the continuous improvement of contract management processes and templates.

Description Employee Type: Full-time Base Pay: $53,500 a year non-negotiable. Abilities Network, a multiple-year winner of the Baltimore Sun’s Top Workplace Award, is looking for a Regional Manager to provide oversight and leadership to the Community & Employment Partners program. As a Regional Manager, you will lead a team of Community Support Professionals and Senior Community Support Professionals in the Garrett/Allegany County region. In addition to overseeing high-quality services, this role also coordinates and manages Person-Centered Plans (PCP), attends PCP meetings, identifies meaningful goals and monitors plan progress. The Regional Manager works independently to support their team in delivering meaningful person-centered services to individuals with intellectual and developmental disabilities in alignment with Abilities Network’s mission and values. This position is responsible for regulatory compliance, accurate documentation, and supporting the overall operation of Abilities Network as needed. Certain tasks may be assigned that fall outside the essential functions of this job. While the Regional Manager role is a remote based position, frequent travel within Maryland and to the Towson, MD Headquarters is required to attend meetings and trainings. At Abilities Network, we cultivate inclusive communities through relationships, innovation and high-quality services. We accomplish this by living close to our values of respect, well-being, reflection and courage and using them to guide our decision making. If you want to contribute to an organization of people passionate about using relationships to support the empowerment of others then we have a position where you can make a difference! Abilities Network offers eligible employees a comprehensive benefits packaging including: - Medical, Dental, Vision Insurance - Company paid Life/AD&D Insurance and Long-Term Disability Insurance - 403(b) plan with employer contribution - Flexible Spending Accounts - Paid Time Off, Sick Leave, Paid Holidays, Anniversary Day Off - Tuition Reimbursement - Employee Referral Bonus Program - earn up to $1,800 per hire! What will I do at Abilities Network? - Provides staff supervision to include administrative, clinical and reflective elements with frequency of supervision determined based on staff tenure and needs. - Monitors, observes, and evaluates employee performance. - Supports staff in continuously growing skills to implement innovative, high-quality services. - Supports staff in planning reflective, individualized and creative service approaches. - Facilitate Person-Centered Plan development, ensuring plans reflect strengths, needs, goals, and preferences. - Attend PCP meetings; coordinate scheduling and ensure accurate, timely documentation. - Reviews and approves records and documents services delivered according to expectations and timeframes. - Performs quarterly quality assurance check-ins with all individuals receiving services in their assigned region. - Ensures service delivery that promotes self-determination, dignity of risk, inclusion and independence. - Complies with company policies, procedures, and DDA regulations and trainings. - Collaborates and meets with program leaders to analyze program processes and strategically plan. - Ensures strategic and efficient scheduling and service delivery to maximize organizational resources such as staff time, travel, etc. - Performs other related duties. Requirements What does Abilities Network need from me? - Degree in Human Services related discipline preferred. - Minimum of 2 years’ work experience in the human services field or related field preferred; commensurate experience of 4-6 years work experience in the human services field or related field in lieu of degree. - General knowledge of quality assurance, human resources and project planning required. - Exhibits dedication and values of supports that are person-centered and focused on growth, independence, fundamental rights of individuals with disabilities and the concept of “nothing about me without me”. - Strong critical thinking and complex problem solving skills. - Strong organizational, decision making and leadership skills. - Comfortable with all types of technology i.e. proficient in Microsoft Office Suite. - Self-motivated, able to motivate others and function proactively. - Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization. - Maintains, models and teaches strong professional boundaries, ability to de-personalize behavior and deescalate situations. - Maintains flexible and collaborative work ethic. The physical demands described here are representative of those that must be met by an employee to be successful in this role: Ability to sit for extended periods, use a computer and standard office equipment, communicate in English verbally in meetings and presentations, and occasionally travel and move throughout office or facility environments. Apply today! Learn more about us at www.abilitiesnetwork.org! If reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact the Human Resources Office at HumanResources@abilitiesnetwork.org or call 410-828-7700. Abilities Network is an Equal Opportunity Employer. We encourage all qualified candidates to apply. It is our policy to recruit, hire, train, and promote individuals without regard to race, color, religion, age, sex, national origin, military status, veteran status, status as a qualified individual with a disability, sexual orientation, or any other category covered by applicable law.

Position Overview As a Functional Lead at XTEL, you will bridge client business requirements with the capabilities of our SaaS revenue management platform. You will drive hands-on configuration, implementation, and functional leadership to deliver high-quality solutions for clients in the consumer goods sector, working closely with both client and internal teams to generate real business value. Key Responsibilities - Lead workshops with client teams to gather and challenge requirements, translating them into functional blueprints and configuration specifications that minimize customization. - Drive key configuration decisions, maximizing business value from the XTEL platform by clearly articulating options and aligning them with client TPM processes and data. - Design and configure end-to-end solutions using the XTEL SaaS platform, ensuring scalability, security, and alignment with client needs. - Conduct gap analysis between client requirements and standard platform capabilities, recommending practical configuration or closure strategies. - Provide functional governance throughout the delivery lifecycle, identifying and mitigating business and product risks. - Act as the functional design authority with clients and partners, promoting best practices, reuse of existing patterns, and pre-packaged configurations. - Quality assure partner functional design decisions for compliance with the XTEL core product. - Serve as a communication bridge between client and product teams, providing actionable feedback for continuous improvement. - Coach and mentor functional team members, driving skill development and a culture of quality and discipline. - Drive continuous improvement of methodologies and ways of working, focusing on quality and product best practices. Qualifications - Bachelor's or Master's degree in Business, Computer Science, Engineering, or equivalent experience. - Proven experience designing, configuring, and implementing enterprise software solutions, ideally for a software vendor or systems integrator. - Background in FMCG commercial processes (TPM, Retail Execution, SFA, RGM) is a strong advantage. - Strong analytical skills and passion for data and process optimization. - Excellent communication, facilitation, and interpersonal skills, with the ability to translate business needs into functional solutions. - Commercial awareness and experience supporting pre-sales processes as an SME. - Comfortable with both Agile and Waterfall methodologies. - Highly organized, proactive, and results-driven, with a pragmatic and client-centric approach. - Fluent in English; additional languages are an asset.