COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you’re interested in joining our mission, click the below links to join our team today! MISSION STATEMENT At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY Cresco seeks a Manager, Technology Operations capable of supporting our retail store technology deployments and roadmap as we continue to grow and expand as a company, making necessary adjustments for success, along the way. This role reports directly to the Sr. Director, Retail Technology, and is remote but requires on-site work and travel. Daily Sunnyside Operations Support - Use of ITIL practices including asset management, service management, and change controls. - Manage installations, upgrades, and configurations of hardware and software in conjunction with technology owners and operational management. - Develop processes for the resolution of technical challenges and client complaints in conjunction with technology owners and operational management. - Maintain up-to-date knowledge of relevant technical and human resource policies and procedures regarding hardware use in a dispensary. - Resolve or escalate technical issues within defined channels for optimal resolution speed and quality - Work with product owners to ensure escalated issues are addressed at the root cause level and documented for future troubleshooting. - Provide escalation guidance on issues related to technical and managerial operations. - Ensure the provision of technical equipment and materials required for operations in conjunction with technology owners. - Work within our internal ticketing system to resolve, escalate, and deploy solutions to end users and internal team members adhering to all SLA standards. - Ensuring successful adherence to team KPI’s regarding time to resolution, response times, and end user satisfaction. - Sunnyside Technology Solutions Implementation & Project Management - Develop and deploy firmware, software, and hardware solutions to meet the technical requirements in partnership with technology owners. - Responsible for planning, coordinating and executing all technical components of a project. - Work with the entire information technology team, from engineers to service desk, and with contracted field services support. - Provision hardware to be deployed to dispensaries and support incident tracking and resolution out of our internal ticketing system (Freshservice). Sunnyside Technology Solutions Implementation & Project Management - Develop and deploy firmware, software, and hardware solutions to meet the technical requirements in partnership with technology owners. - Responsible for planning, coordinating and executing all technical components of a project. - Work with the entire information technology team, from engineers to service desk, and with contracted field services support. - Provision hardware to be deployed to dispensaries and support incident tracking and resolution out of our internal ticketing system (Freshservice). REQUIRED EXPERIENCE, EDUCATION AND SKILLS - Bachelor’s degree in IT Management, Information Systems, business, or a related field from an accredited university or institution or equivalent work experience. - 3-5 years specifically in IT hardware provisioning, logistics or asset management. - Competent analytical skills and business acumen; analytical thinking, problem-solving; detail-oriented, committed to a high level of accuracy; track record of managing multiple projects concurrently. - Ability to communicate professionally & effectively to both technical and business teams, across all levels of the organization, with demonstrated ability to interact credibly with executive management. - Ability to adapt quickly to new and changing business and technical environments. - Experience with Digital Transformation and customer experience improvement initiatives a plus. - Acquisition due diligence and integration experience a plus - Must be comfortable standing between 4 to 8 hours and lifting up to 50 lbs - Must be willing to travel up to 50% of the time - Must have a valid driver’s license BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range $70,000—$80,000 USD ADDITIONAL REQUIREMENTS - Must be 21 years of age or older to apply - Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California Consumer Privacy Act (“CCPA”) Notice to Applicants: Please read the California Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com Reporting a Scam: Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career’s pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.

• Lead cross-functional programs supporting engineering, data, and technology initiatives from planning through delivery, ensuring projects are completed on time and within scope. • Partner with product, engineering, and business stakeholders to define program objectives, milestones, and delivery plans. • Ensure requirements and acceptance criteria are clearly defined and understood before work begins by identifying gaps, surfacing risks, and clarifying dependencies. • Facilitate alignment across engineering, product, and business stakeholders on priorities, delivery sequencing, and key decisions. • Maintain project plans, timelines, and status reporting to ensure stakeholders have visibility into program progress. • Support planning and coordination in agile delivery environments, helping teams maintain focus on priorities and milestones. • Identify cross-team dependencies and coordinate with stakeholders to address risks and blockers that may impact delivery timelines. • Provide regular updates on program progress, risks, and outcomes to program stakeholders. • Contribute to improving project management practices, tools, and workflows that support effective delivery across teams. • Promote collaboration and transparency across teams involved in program delivery.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a dynamic and technically strong Global Finance Systems Dynamics Technical Team Leader to lead the delivery and operational excellence of our global Dynamics finance landscape. In this influential role, you will: - Oversee day-to-day technical delivery, ensuring all enhancements, configurations, defect fixes, and system changes are executed to a high standard and fully supportable at scale. - Manage a team of Dynamics technical SMEs and system administrators, acting as the operational engine behind our Dynamics-based finance solutions. - Own production stability, drive technical best practice, and take the lead on complex or high-risk changes. - Collaborate closely with Product Managers, finance stakeholders across regions, architecture and integration teams, and third-party providers to ensure well-designed, thoroughly tested, and reliable solutions. - Drive capability uplift across the team, reduce technical risk, and help shape the future of our global finance systems. This is a global role with stakeholders across the UK, Europe, Australia, SE Asia, and the US, requiring flexibility in working hours and occasional international travel. Qualifications - Significant hands-on Dynamics technical delivery experience with deep knowledge of finance, invoicing, payments, or related modules. - Proven leadership of technical delivery teams, ideally within Agile/Scrum frameworks. - Strength in system integrations, configuration, technical design review, and production issue management. - A calm, structured, detail-oriented approach, even when managing complex or high-pressure situations. - Excellent communication skills, with the ability to partner effectively across global finance and technology functions. - Strong ownership, accountability, and a commitment to continuous improvement and technical excellence. - A degree in technology, finance or a related field (desirable). - Flexibility to work across time zones and travel when required. Benefits - Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team. - Career Development: Clear career pathways and resources to achieve professional goals, including training and support. - Vibrant Culture & industry-renowned social events: Experience fun culture with exciting social events such as monthly awards nights, global conferences, and end-of-financial-year balls. - Active Hour: An hour dedicated each week to focus on fitness or personal wellness. - Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care. - Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy. - Financial Wellbeing Support: Access to expert financial services, including mortgage advice, regulated financial guidance, and money coaching. - And Much More: Additional benefits including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and various salary sacrifice benefits.

• Serve as the primary point of contact for customers, building long-term strategic relationships with them via collaboration around data and transparency around its delivery from Protege's network • Lead end-to-end program management from data specification and preparation through QA and delivery, ensuring cross-functional coordination and on-time execution • Work with Protege data partners to source cutting edge healthcare data into the Protege ecosystem • Oversee the QA, packaging, and delivery of complex datasets (EHR, claims, radiology, pathology, unstructured text), ensuring HIPAA compliance in collaboration with privacy partners