Role Description We’re looking for a hands-on Team Lead to coach and develop Solution Engineers across a globally distributed team. You’ll lead the EMEA SE group and manage a small number of North America–based SEs to support consistent global coverage. Our SEs partner with both New Logo and Existing Client sales teams, working closely with AEs and AMs throughout the sales cycle. This team supports opportunities across multiple EMEA markets and benefits from a strong understanding of regional security, data privacy, and compliance considerations. You’ll guide customers through product fit, technical requirements, and long-term adoption of Absorb LMS—while coaching SEs on effective demos and accurate technical scoping. What you’ll do: - Coach SEs on demo delivery, solution design, technical discovery, and accurate scoping. - Support trials, deep-dive technical conversations, and integration workflows. - Maintain expertise in Absorb LMS, add-ons (eCommerce, Analyze, Create, Engage, Infuse, Skills), and core integration patterns (HCM, SSO, API, data connectors). - Act as the technical escalation point for complex product, data, or configuration questions. - Equip SEs to confidently address EMEA-specific security, privacy, and compliance topics (e.g., GDPR, data residency, procurement/InfoSec processes). - Improve SE processes, coverage models, and best practices across regions. - Partner with Sales, AM, Product, Technical Services, and Implementation to streamline handoffs and enhance customer outcomes. - Contribute to SE onboarding, playbooks, and enablement—especially for EMEA use cases. - Work closely with SMB Sales Leadership to ensure alignment on AE–SE workflows. - Act as the first point of escalation for technical questions, deal blockers, and scoping concerns. - Provide structured feedback to Product, TS, and Implementation. - Guide SEs on how to communicate technical concepts to non-technical buyers. - Maintain and improve internal documentation for connectors, integration FAQs, and add-on playbooks. - Promote peer learning around scoping patterns, common pitfalls, and use-case guidance. - Collaborate with Product Champions and SE leadership to strengthen technical enablement. - Support ongoing improvements to scoping templates, connector guides, and technical toolkits. Qualifications - Proven experience as a customer-facing solutions professional, with strong technical expertise in LMS and/or SaaS environments. - Solid understanding of EMEA security and data protection requirements, including GDPR, data residency, and standard vendor assessment processes. - Confidence engaging both technical and non-technical stakeholders on APIs, SSO, HCM integrations, and Absorb add-ons. - A coaching mindset that builds capability, elevates team performance, and drives continuous improvement. - Clear, persuasive communication skills, with the ability to simplify complex concepts and collaborate closely with AEs and AMs throughout the sales cycle. - A hands-on, proactive approach, ready to support calls or opportunities when additional expertise is needed. Requirements - Stronger Solutions Engineer performance and confidence across demos and technical validation. - Improved win rates, client retention, and expansion outcomes in SMB and Core AM. - Clear, consistent SE processes and fewer technical blockers for sales reps and customers. Additional preferred qualifications: - A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations. - Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures. What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. - Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Company Description Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces, and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do. - We’re united, and we grow through our commitment to elevating continual learning!

• Customer onboarding: Working closely with the Manager, Solutions Engineering, you’ll transform new clients into satisfied users of our product • Onboard new clients by writing JSON templates to encode form logic, and adjusting PDF forms to match JSON templates • Provide technical support for enterprise customers you’ve onboarded • Contribute to Mako’s success with documentation, recommendations on process improvements, and recommendations on new product features.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking a Senior Branch Premier Banker (SAFE) in Consumer and Small Business Banking, as part of Branch Banking. Learn more about the career areas and business divisions at wellsfargojobs.com. Upon required licensing and SAFE registration, the Senior Branch Premier Banker LP (SAFE) employee will transition to the Senior Branch Premier Banker (SAFE) role. The following job profile is intended to provide a general sense of what Senior Branch Premier Bankers do; however, the day-to-day duties and responsibilities will differ from branch to branch and even banker to banker depending on several variables, including (but not limited to) years of experience, complement of clients serviced, banking services and options of various clients, and client needs. In this role you will: - Employees who are not fully licensed at the time of hire will participate in the Branch Banking Licensed Banker licensing program as a Senior Branch Premier Banker LP (SAFE). This is a temporary position until employee has successfully completed licensing requirements. Upon successful completion, employees will transition to the Senior Branch Premier Banker (SAFE) role and perform the following duties: - Proactively acquire new affluent consumer and small business customers, and deepen existing relationships, through outreach and pre-planned appointments - Review and analyze moderately complex customer concerns for possible resolution though discretionary application of applicable resolution protocols - Escalate banking related issues or business risks that require an in-depth evaluation - Advise customers on various aspects of recommended and available financial options and services - Maintain deep knowledge and understanding of Wells Fargo's banking, credit and investment financial solutions and services - Identify client needs and goals for business, mortgage, retirement, and investment services, then partner closely with peers in Business Banking Advisory Services, Mortgage and Wealth and Investment Management to best meet the previously identified needs and goals, consistent with clients' overall financial circumstances and goals - Understand and manage risks in the business by adhering to policies, procedures and controls and ensuring compliance with applicable laws, rules, and regulations - Collect information directly from customers regarding income, assets, investments, and credit; analyze information to develop customized plans identifying Wells Fargo's banking options and services that will best meet customers' financial needs and goals - Build relationships with branch colleagues, affluent customers, and partners to acquire, deepen, and retain relationships, and to also help customers succeed financially - Exercise independent judgement and discretion in managing client relationships through regular meetings to review financial condition and goals, provide advice regarding banking services and options to meet changing circumstances - Be an active member of the branch team, including providing guidance to other branch employees on developing relationships and managing moderately complex to complex client needs - This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the SAFE. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: - 4+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education - 3+ years of experience building and maintaining effective relationships with customers and partners - 3+ years of experience recommending products and services Desired Qualifications: - Financial services industry experience in one or a combination of the following: corporate, consumer, mortgage, investments, brokerage, or private banking - Experience recommending financial services products and services - Successfully completed FINRA Series 6 and 63 exams (or recognized FINRA equivalents) to qualify for immediate registration - State Insurance license(s) - 3+ years of experience in a licensed financial services position - Customer service focus with experience handling complex transactions across multiple systems - Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues - Excellent verbal, written, and interpersonal communication skills - Knowledge and understanding of book of business processes to actively manage a group of Wells Fargo customers to meet their needs and grow the business - Knowledge and understanding of Branch Banking compliance controls, risk management, and loss prevention - Ability to follow policies, procedures, and regulations - Ability to educate and connect customers to technology and share the value of self-service digital banking options - Experience using strong business acumen to provide financial services consultation to small business customers - Knowledge and understanding of financial services consumer lending products - Ability to interact with integrity and professionalism with customers and employees - High motivation with ability to successfully meet team objectives while maintaining individual performance - Experience mentoring and peer-coaching others Job Expectations: - Ability to work a schedule that may include most Saturdays - Adherence to Wells Fargo sales practices risk management culture - Current registration for FINRA Series 6 and Series 63 (or FINRA recognized equivalents) is required for this role or must be completed within a specified period. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite will be required - For the following states where hired, FINRA Series 65 (or equivalent) will also be required to be completed within a specified period: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY. The State of WY permits referral-only licensed bankers to receive the IAR registration without completing the Series 65/66 exam requirement. This list of states is subject to change and Series 65 (or equivalent) licensing requirement would be based on current state requirements during employment - State Insurance license(s) are required for this role and must be completed within a specified period - Licensing requirements and expected completion timeline determined by the number of licenses needed) will be communicated to the candidate upon offer acceptance - Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance. This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position - Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. - A current credit report will be used to assess your financial responsibility and credit fitness; however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary - This position is not eligible for Visa sponsorship Branch Locations: Positions may not be available at all locations listed. - Balboa Devonshire - 10225 Balboa Blvd., Northridge, CA 91326 - Balboa Mission Center - 16844 San Fernando Mission Blvd., Granada Hills, CA 91344 - Chatsworth - 10250 Mason Ave., Chatsworth, CA 91311 - Nordhoff & Reseda - 9036 Reseda Blvd., Northridge, CA 91324 - Northridge - 8812 Corbin Ave., Northridge, CA 91324 - Platt Village - 6460 Platt Ave, West Hills, CA 91307 - Porter Ranch - 19767 Rinaldi St., Northridge, CA 91326 - Warner Ranch - 6001 Topanga Canyon Blvd, Woodland Hills, CA 91367 *Due to timing and resource needs, positions may not be available at all branch locations outlined in the posting.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Solution Engineer - Locations Why We Have This Role Our presales team consists of highly driven individuals dedicated to identifying and closing experience gaps for our clients. We proudly support some of the largest organizations worldwide by providing our comprehensive SaaS platform. This platform facilitates action through a variety of pre-built experience management (XM) programs and projects tailored to meet diverse business needs. These XM programs and projects are carefully designed to be user-friendly and accessible, ensuring that anyone within an organization can utilize them effectively. By leveraging advanced analytics capabilities, we empower clients to gain deeper insights into their data and make well-informed, data-driven decisions that drive meaningful outcomes. How You’ll Find Success As a Solution Engineer you will be responsible for: - Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. - Provide direction and specialist knowledge in applying the technology/application to the customers organization. - Develop and deliver high quality Qualtrics presentations and product demonstrations. - Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. - Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services. - Effectively consult with management of customer organizations. - Participates in sales planning and business development activities. - Develop and demonstrate moderately complex solutions. - Architect solutions and prototype solutions for customers. - Present and articulate Qualtrics product's strengths, relative to competitors. - Interacts with development to enhance/refine Qualtrics products for the Healthcare team. How You’ll Grow - Structured promotion process/auto promotion process - Career Action Planning with Manager - Qmobility (internal transfers) Things You’ll Do - Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation - Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers. - Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and Healthcare sales people. - Build working knowledge of competing products and how to technically sell against them - Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products. - Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams - Become an expert in Qualtrics XM Platform and other Qualtrics products - Develop/maintain technical and business knowledge of industry directions and trends What We’re Looking For On Your Resume - Minimum of 4 years of prior Sales/Solutions Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers - High energy, self-starter comfortable with ambiguity in entrepreneurial environments. - Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts - Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc. - Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them - Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques. - Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories - Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics! - Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.) - Legally authorized to work in United States - Travel required (Up to 25%) - Preferred Qualifications - Experience in HTML, CSS, JavaScript, SQL a plus - Experience and familiarity with contact centers and voice of the customer programs - Experience and familiarity with AI and Large Language Models - Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support What You Should Know About This Team - The Qualtrics Solution Engineers team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. - Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology. - No challenge is too small for us, and often creativity is our best tool at work. - We are a dynamic team that feels very comfortable in constantly changing environments. Our Team’s Favorite Perks and Benefits - 100% Performance based promotions - not politics or tenure - Pension plan match - We offer private dental and health insurance - Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year) - Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects. - Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities The Qualtrics Hybrid Work Model: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits. Remote Base Annual Pay Transparency Range $140,500—$201,500 USD