• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards. • Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines. • Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication. • Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support. • Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits. • Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability. • Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts. • Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Large Format Printer -Field Service Engineer Description - Job Description About the opportunity: The Large Format Printer Field Technical Support Team is part of HPs Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP. In this role you will work from your home office in the Denver Area. You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP Printers. What you’ll do: Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment. Determine site and equipment requirements. Understand customer goals and identify the consequences of various solutions. Work according to the project plan, installation plan, and escalation plan. Configure system hardware, software, and network components. Assemble and integrate system/product and verifies system/product operation. Use proactive monitoring procedures to identify problem-prevention opportunities. Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures. Educational Experience: High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. What you bring to the team: Knowledge and experience with printer's repair support Exceptional organizational or project management skills Exceptional communications skills Problem-solving skills The ability to build and maintain ongoing relationships with customers, peers, and support partners The ability to perform under pressure where customers rely on you to solve their technical problems SPECIAL SKILLS: Knowledge of Color Management Knowledge of inkjet printing technology Strong mechanical skills Strong pneumatic skills Strong electrical and electronic skills Strong computer/network skills Ability to work autonomously. Valid driver’s license in good standing Ability to lift, bend and stoop throughout the day as necessary to repair printers. Salary: The pay range for this position is $24.50 to $34.00 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: * Health insurance * Dental insurance * Vision insurance * Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully paid parental leave based on tenure * 13 paid holidays * 15 days paid time off (US benefits overview [https://hpbenefits.ce.alight.com/]) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 75% Relocation - NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

• Responding to customer inquiries and delivering advanced remote technical support by telephone • Leveraging specialized troubleshooting expertise and clear communication • Resolving customer service events by leveraging Philips diagnostic tools • Documenting all findings, actions, and case updates thoroughly • Escalating complex or high-risk product issues promptly • Ensuring transparency and adherence to regulatory guidelines • Utilizing appropriate remote support tools to diagnose and correct issues • Applying best practices and continuous improvement principles • Strengthening overall team productivity by sharing insights

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems. • Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure. • Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations. • Proactively identify potential risks and performance limitations before they impact customer operations. • Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures. • Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D. • Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards. • Share expertise by delivering technical training, workshops or mentoring for colleagues and customers. • Support key or high-volume customers, including calibration and qualification activities when required.