• Consistently meet or exceed monthly sales goals and performance metrics • Provide an extraordinary customer experience in every interaction • Promptly answer incoming calls and live chats • Assist customers in selecting the right internet (and optional mobile) plans • Thoroughly update lead status, customer records, and interaction notes in our CRM • Make outbound follow-up calls and/or send emails to sales leads • Maintain up-to-date product knowledge of our internet, mobile, and value-added service offerings

• Identify, define, and qualify complex sales opportunities • Proactively identify market trends, industry changes, and client needs • Track, maintain, and report sales pipeline and account activities in Salesforce • Act as a subject matter expert on assigned clients and deals • Collaborate with strategic partners and sales channels as needed • Achieve quarterly goals related to lead generation, pipeline management, and quota attainment

• Drive new business revenue and strategic growth in the employer market. • Sell Tivity Health’s ForeverFit solution to employers and navigate relationships with benefits brokers/consultants. • Develop and execute sales strategies to achieve or exceed new business revenue targets. • Identify, qualify, and close new employer accounts (mid-market to enterprise). • Build and maintain a robust sales pipeline through outbound prospecting, referrals, partnerships and targeted outreach. • Partner effectively with benefits consultants, brokers, and employer HR/Benefits leaders. • Conduct compelling sales presentations, demonstrations, and proposal deliverables tailored to employer objectives. • Lead contract negotiations including pricing, terms, and service level agreements. • Maintain accurate sales forecasts, activity reporting, and CRM records.

• Develop robust, insight-driven account plans for named, high-potential accounts, balancing long- and short-term opportunities (including Develop & Retain accounts in our RADO model). • Build tailored engagement strategies across multiple clients and stakeholders, expanding influence from operational contacts to senior and executive-level decision-makers. • Lead thoughtful, insight-driven sales conversations that surface stated and unstated client needs, aligning PCC solutions to high-impact problems. • Maintain deep knowledge in PCC platform’s capabilities, new product releases, and healthcare policy trends relevant to the assigned region. • Structure complex deals creatively using tiered pricing, phased deployments, and value-based packaging. • Synthesize complex product and business information into compelling, client-relevant stories that speak to both clinical and financial audiences. • Act as the primary account owner, orchestrating a cross-functional POD to deliver cohesive client value.