This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Work in a collaborative call center environment to communicate with internal and external customers in a highly professional manner. Coordinates all aspects of the first shipment or recurring orders (depending on department) of medical supplies to all customers in accordance with all regulatory and company requirements and policies and communicates effectively with health care professionals. Essential Duties - Effectively communicate with healthcare professionals, team members and customers via telephone, email and chat in a professional, caring and knowledgeable manner providing exceptional customer service. - Meet personal/team qualitative and quantitative targets. - Meet attendance and adherence to schedule expectations. - Maintain acceptable QA Standards on call as measured by leadership. - Maintain current knowledge of and adhere to HCD’s product formularies. - Accurately perform all required steps to assist customers in receiving their needed products. - Identify and assess customers’ needs to achieve satisfaction. - Resolve customer issues and complaints in a professional and courteous manner. - Expedite situations requiring urgent attention as determined by management. - Maintain accurate and detailed records within our systems of all customer interactions. - Ensure all customer information is handled in compliance with HIPAA regulations and company policies. - Provide customers with a comprehensive explanation of all required documents and explain how to complete them if needed. - Consistently ensure compliance with established regulatory requirements and department and Company standards and procedures. - Follow communication procedures, guidelines, and policies. - Collaborate with team members and other departments to improve customer service processes and achieve company goals. - Identify opportunities for improvement and contribute to solutions to enhance workflow efficiency and enhance the customer’s experience. - Perform all other duties as assigned, which may vary at any time with or without notice. Qualifications - High school diploma or GED required. - One or more years of call center experience preferred. - Must have exceptional verbal and written communication skills. Requirements - CIR / CSR I: Incontinence, Nutrition, Equipment, Diabetic Testing (Strips) - CIR / CSR II: CIR/CSR I plus: Urological & Ostomy …OR… CGM - CIR / CSR III: CIR/CSR II plus: Wound (Includes Wound & Advanced Wound) Physical Requirements - Sitting: Ability to sit for extended periods, typically 6-8 hours a day, while working at a computer station. - Manual Dexterity: Proficiency in using a keyboard, mouse, and other computer peripherals for data entry and communication purposes. - Visual Acuity: Ability to view a computer screen for prolonged periods, with good visual acuity to read small print and accurately enter data. - Hearing: Adequate hearing ability, with or without correction, to understand and respond to customer inquiries via telephone or other audio equipment.

• Provide timely and accurate responses to customer inquiries across multiple channels, including phone, email, and chat. • Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction. • Manage customer expectations through clear, empathetic, and effective communication. • Develop and maintain a strong understanding of our services and offerings to support customers confidently and accurately. • Collaborate with internal teams to relay customer feedback, address recurring issues, and improve processes and service quality. • Document customer interactions thoroughly and maintain accurate records within internal systems. • Assist in identifying trends and patterns in customer inquiries to support improvements in service delivery and customer experience. • Uphold the company’s commitment to transparency and knowledge sharing in all customer interactions.**Perform any other duties as assigned by the Company.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our company is looking for a Remote Travel Specialist! As a Travel Specialist, you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. smartphone, email, etc.). You are the primary point of contact for the client and will be responsible for handling all booking needs for travelers, both business and leisure, while providing exceptional customer service to exceed clients' expectations. In addition, you have access to sell package options, tours, event tickets, and more. No experience required as all training and certifications are provided. - Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and tickets/events) - Provide exceptional customer service to clients - Maintain relationships with travel partners and vendors - Work well in a group/team setting - Stay up to date on the travel industry and policies - Collect and enter data into our software and maintain client files - Complete required certification within a timely manner - Complete ongoing training with our company and travel partners Qualifications - Must have a smartphone with reliable internet access - Laptop or desktop computer (highly recommended, however, not required) with reliable internet access - Must be at least 18 years of age - Must reside in the United States

Member Advisor  Remote with In-Person Support as needed  Atticus, Inc.  Guiding Members Forward. Supporting Great Practices.  About Us  At Atticus, Inc., we empower law firm owners to build profitable, fulfilling practices while achieving personal and professional growth. Our coaching programs provide the tools and guidance to overcome business challenges, improve profitability, and achieve sustainable success. We foster a dynamic and supportive work environment where every team member plays a critical role in advancing our mission.    Job Summary  The Member Advisor is an essential part of the Atticus team, delivering exceptional support to law firm owners enrolled in our coaching programs. This role involves proactively engaging members, managing onboarding, and coordinating events to ensure member success. Working closely with facilitators, members, and internal teams, the Member Advisor strives to make every member’s journey with Atticus smooth, empowering, and impactful.    Key Responsibilities  Member Support  - Respond to daily member inquiries via phone and email, offering guidance and resources.  - Provide tailored recommendations to support members’ progress toward their goals.  - Help members stay accountable to their commitments and provide supplemental coaching between quarterly sessions.    Member Engagement & Retention  - Conduct monthly 30-minute check-ins to track progress, document notes, and offer targeted support.  - Manage communications related to events, sessions, and program details, keeping members informed and engaged.  - Facilitate smooth transitions between Atticus coaching programs to maintain high member satisfaction.    Quarterly Program Sessions  - Prepare for and support virtual or in-person quarterly coaching sessions.  - Develop content for sessions, including worksheets and presentations, to enhance learning.  - Coordinate logistics for events, including A/V setup and catering orders.  - Provide real-time support to facilitators and participants during sessions and handle post-session follow-up.    Internal Collaboration & Special Projects  - Collaborate with other Member Advisors and facilitators on member-focused initiatives.  - Maintain detailed member records and track program performance and retention metrics.  - Assist with content development for future coaching programs.    Onboarding New Members  - Conduct orientation calls to gather information about new members and their firms.  - Guide new members through the onboarding process to set them up for a successful journey with Atticus.  - Keep member profiles up-to-date and coordinate personalized coaching plans.